If you have a Scottish Power smart meter, you can use this page to find out how to use it, read it, and fix it!
Disclaimer: The information on this page was last updated on 20/12/2022, 15:42:44
By upgrading to a Scottish Power smart meter, you’re joining one of the millions of households taking full control of their energy usage while saving money. You can use this page to find out more about your smart meter, how to book an installation, and how to fix any problems that might come up. As always, we’ve got you covered!
Smart meters are the newest gas and electricity meters available on the market. Just like a traditional meter, they measure your energy consumption to allow Scottish Power to calculate your bills accurately.
Smart meters aren’t just hidden away in your cupboard, never to be seen again; when you opt for a smart meter, you’ll also be given a small in-home display (IHD). Using this display, you can see how much energy you’re using in real-time and how much you’re spending.
With a smart meter from Scottish Power, you can:
Sometimes you can even benefit from better, cheaper, and exclusive tariffs, all because you have a smart meter!
Did you know that with a smart meter you may never have to submit a meter reading again! 100% accurate bills, all the time. Give us a call to find out more about automatic meter readings.
Scottish Power is encouraging all of its customers to upgrade to a smart meter. As part of the Government’s plan to become more energy-efficient, all homes should be offered a smart meter by 2025.
Scottish Power should get in touch with you if and when you’re eligible for a smart meter, however, you can book an installation yourself either by calling 0800 027 0072 or by clicking the link below.
Once you’ve booked your smart meter installation date, you’ll receive an email confirmation letting you know what to do next.
You’ll also receive reminders from Scottish Power as your installation date gets closer.
Yes, you can.
Upgrading to a smart prepayment meter is a great idea! There are loads of extra features prepayment customers can benefit from, including:
Unfortunately, Scottish Power currently doesn’t support smart Economy 7 meters.
However, there are many providers that do, including:
As your installation date approaches, you should clear the area around your existing meter to allow easy access for the installers. When the time comes, you should make sure that your heating and any gas appliances are turned off.
The installers will identify themselves with an ID badge and will make a quick assessment of the location of your meter to make sure your home is suitable for the smart meter installation.
Then, they’ll provide with a brief description of the work that will take place and how long you should expect your supply to be down while they install the new meter (usually around 30 minutes to 1 hour per meter).
The whole process should take around 1-2 hours to complete and, once your new smart meter is installed, the engineer will run you through how to use your in-home display and answer any questions you have. Don’t worry if you don’t take it all in though, they’ll also leave you with a welcome pack.
Your in-home display (IHD) is the most helpful piece of kit you’ll receive when you upgrade to a smart meter. You can place it wherever you like in the house and you’ll be able to see and understand your energy usage easily.
While one of the main benefits of a smart meter is that you don’t have to read your meter anymore, you still might need or want to. We’ll walk you through exactly how to do this to save you time and stress.
If you have a smart meter with a keypad…
Press 9 on the keypad. Your gas reading will be the number followed by ‘m3’ and your electricity reading will be the number followed by ‘kWh’.
If you have a smart meter with A & B buttons…
Press ‘A’ until your meter reads ‘meter index’ for your gas reading or ‘total act import’ for your electricity reading.
If your smart electricity meter has two buttons…
Keep pressing the display button until you reach a number ending in ‘kWh’. This is your electricity reading.
If your smart electricity meter has three buttons…
Press the middle button. Your reading is the number under ‘IMP’.
Through your online account, you can access usage graphs that show how much energy you’re using throughout the year. Scottish Power will take your meter readings and plot how much you’ve used since your last reading onto a graph like the one below.
You can choose for your smart meter to send readings monthly, weekly, daily, or half-hourly, but the more often you send meter readings, the more accurate and detailed your usage graphs will be.
Sometimes, if you don’t submit readings daily, you might see spikes and gaps in your consumption. For example, if you sent a reading on Monday and one on Friday, the three days in between might show that you used nothing, but it’s added to Friday’s energy usage. This could be because your meter lost connection, or because you haven’t set your meter to send readings often enough - there’s no way for Scottish Power to know how much you used on each day.
As with all tech, smart meters are prone to a few problems, especially as they’re fairly new. Luckily, we have the solution to some of the most common smart meter issues Scottish Power customers have.
If you have a first-generation smart meter from Scottish Power (also known as SMETS1), unfortunately, your smart meter will likely lose its smart features when you switch energy providers. This is because they use a different network to second-generation smart meters (known as SMETS2), which some suppliers can’t access.
Luckily, SMETS1 meters are slowly being upgraded to be able to work on the same network as SMETS2 meters, so your smart features should return soon. Alternatively, you can ask your supplier to upgrade your SMETS1 meter to a SMETS2 meter.
If you have a second-generation smart meter from Scottish Power, you should be able to switch providers with no issues. There might be a brief period where you have to submit manual readings or your in-home display stops working, however, this should sort itself out within a week or two.
If your in-home display (IHD) is on, but not showing usage, there are a number of things that could be wrong with it.
If the IHD can’t connect to the network in your home, it should sort itself out on its own within a day or two. If this is the problem, it will show either:
If your IHD is too far away from the meter, it won’t be able to retrieve any data. Try moving it closer to your meter. The recommended distance between the two is 15m, however, thick walls could mean that it needs to be even closer.
If your meter has lost its smart functions, your in-home display might also lose its smart features. Because it can’t retrieve data anymore, it won’t be able to display any either. Luckily, your IHD should go back to normal when your smart meter is upgraded to the central network.
If none of these are the issue, you might need an engineer to come out or to connect a new in-home display. To sort this, simply contact Scottish Power on 0800 027 0072 or using their live chat service and they’ll be able to help you out.
The first thing to look at if your in-home display is beeping is the battery level. It could be alerting you that it’s running low on power and needs to be recharged. Scottish Power says that their IHDs last 1-2 hours on battery power, so we recommend keeping it plugged into the mains if possible.
If you have a smart prepayment meter, it could be an alert that you’re running low on credit. Your IHD will beep and flash the screen when your credit falls below £2 to remind you to top up. It will do the same when you can start using your emergency credit (which you’ll have to do manually on the screen).
If the beeping is coming from your meter, you should contact Scottish Power by calling 0800 027 0072 to arrange for an engineer to visit and take a look.
The most common reason people with a smart meter are asked to submit meter readings is because their meter has lost its smart features.
Whether this is because you’ve switched providers with a SMETS1 meter or your provider has lost connection to your meter, it’s best to send your meter readings manually when you’re asked to. If you don’t, you’ll likely receive an estimated bill based on how much energy Scottish Power thinks you’ll use, which is normally higher than your actual usage.
Some providers might also ask you to submit a reading to make sure that your smart meter is working properly, especially if you’ve set your readings to be sent less regularly. While not giving readings shouldn’t affect your bills, we advise that you still submit readings when you’re asked to.
You can submit your readings through your online account or by calling the dedicated meter reading line on 0800 027 8000.
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