OVO Energy has made huge waves in the gas and electricity industry in recent years, going from around 680,000 customers in June 2017, to around 5 million customers in June 2020, just 3 years later. This came with the acquisition of two large competitors, Spark Energy (350,000 customers) and SSE (3.5 million customers). Whether you’re a new or existing customer, there are numerous reasons why OVO Energy may be interesting for you. Let’s find out.
Read through the page below to find out more about OVO Energy and the frequently asked questions that customers want to know the answers to. As always, we’ve got you covered!
OVO Energy at a glance
- Name OVO Energy
- Customers 5 million
- % Renewable 100% renewable
- CEO Stephen Fitzpatrick
- Founded 2009
- Headquarters Bristol, England
- Existing OVO Energy customers
- If you’re considering switching to OVO Energy
Are you an existing customer?
For customers that are already with OVO Energy, you can use this page to navigate yourself through your account login, customer services or contact options, such as email, live chat and online.
My OVO login
All new and existing OVO Energy customers have the option to use ‘My OVO’, which is OVO Energy’s online account system. This allows you to manage your usage, tariff or switch, along with many other features, all from an online space. If you’ve just switched to OVO Energy recently or you haven’t signed up to your My OVO account yet, you will need a couple of bits of information to hand.
For your first My OVO sign in, you’ll need to:
- Click ‘First time logging in?’
- Enter the email address that you gave when signing up with OVO
- Check your email. There should be an email from firstname.lastname@example.org with the subject line “My OVO password change request”. Follow the instructions and link through to the password reset. Once you’ve set your password, you’ll be good to login to your account
- You’re in!
Note: Your password reset request will expire after 30 minutes of you attempting the first sign in, so make sure you change it within this period. If you don’t, simply begin the process above again, requesting another email.
By signing into the My OVO service, you will have your up to date account information, be able to switch tariffs within the OVO Energy group and keep up to date with account alerts about your bill payments, meter readings and other important updates regarding your account.
Why can’t I access my OVO Energy online account?
If you’re having OVO Energy login problems, there could be a number of reasons that are preventing you from logging in, either for the first time or after you had done previously. The biggest thing to consider is making sure that you’ve selected the correct email address that you did when signing up for your account, if you haven’t then when attempting to login, it will reject your request. If you’re having continued access issues, you should try clearing your cookies and cache before attempting to login again:
How to clear your cookies and cache*
- Open the Google Chrome application your computer
- In the top right corner, click the 3 vertical dots
- Click ‘more tools’ and then ‘clear browsing data’
- At the top, you’ll have the option to choose the time range. Select ‘All time’
- Next to ‘Cookies and other site data’ and ‘cached images and files’, make sure that the boxes are checked
- Click ‘clear data’
*This example uses the Google Chrome browser as an example; however, the principle works exactly the same on other browsers.
OVO Energy top up help
The OVO Energy Group has a dedicated prepayment brand, called Boost, that deals with all of their new customers; however, in some cases where a customer has not been able to keep up with their direct debits or signed up to PAYG pre-2017, they will still be with OVO Energy for their prepayment gas and electricity.
Did you know…
Prepayment customers from OVO Energy are now serviced by Boost, the sister brand of OVO Energy. If you have been transferred to Boost from OVO Energy they will have let you know in advance via your preferred contact method.
For more information on how this works, give us a call on 020 3992 7717
Q – I have lost my OVO Energy top up card/key, what should I do?
If you’re off supply or you’ve lost your payment key or card, you can give OVO energy a call so that they can arrange a new card for you. There will generally be a £5 charge for this service to cover their costs in getting you your new card/key.
If this is an emergency and you require immediate emergency assistance with your gas or electricity supply and need to top up immediately, you can contact their emergency number, 0330 102 7517 which is open Monday – Friday, 8am – 8pm and Saturdays 9am – 1pm.
Q – My OVO Energy top up hasn’t gone onto my meter. How do I get it to go on?
Sometimes your top up will not have automatically registered. If you have a smart meter, you can follow the below instructions to manually enter your top up.
From time to time, you may find that your top up hasn’t gone onto the meter automatically. If you have a smart meter, then you can follow the below instructions to top up your OVO Energy smart meter manually:
For smart gas top up
- Press the A button to wake up the screen, then press it again twice to enter ‘Credit Entry’ mode
- Press the B button, then A to enter your code and B to move forward
- Press and hold the B button to submit your top up
For smart electricity top up
- Press and hold both the A and B buttons together
- Use the A button to enter your code and B to move forward
- Press and hold the B button to move back
- Press and hold the A button to accept and submit your top up
For traditional / legacy meters, or for those customers who have followed the above instructions and still haven’t received their top up, you should call OVO Energy’s customer support line, as linked here.
Q – My OVO Energy top up credit is running out quicker than it used to, why?
If your credit is running out quicker than it used to do and your usage habits haven’t changed, then you should check first that your meter is fully operational. If it is, then it is possible that your OVO Energy rates have changed. If you were previously on a fixed price tariff and this has expired, then you will have defaulted onto a standard variable tariff, which is the most expensive tariff on offer. If you were on a variable tariff to begin with, then your pricing can change at any time, you may just have missed the notice that OVO gave you about this.
To make sure you are on the best tariff available to you, please call 020 3992 7717.
Q – I’m unsure if I’m on the best OVO Energy prepayment tariff
If you’re an OVO prepayment customer, your energy will now be managed by Boost. Specialising in prepayment and smart prepayment meters, they have extremely competitive tariffs available for OVO prepayment customers as well as their own.
OVO Prepayment tariffs don’t come with exit fees, so you’re free to switch tariffs as you please, but it may be harder to find a good deal as a prepayment customer as there are fewer options available. Prepayment tariff prices are often a reflection of Ofgem’s price cap and you’ll often find them priced at the higher end of the cap.
To make sure you are on the best tariff available to you, please call 020 3666 1566.
I’d like an OVO Energy smart meter
Smart meters are the new generation of connected gas and electricity meters that are linked with your home internet connection, allowing your energy supplier to receive your usage information directly without any meter readings. You will also be able to see your usage and spend in real time using your OVO smart meter display, giving you full control over your bills.
Automatic meter readings!
Did you know that with a smart meter you’ll never have to submit a meter reading again! 100% accurate bills, all the time. Give us a call to find out more about automatic meter readings.
OVO Energy is installing smart meters all across the country at a rapid-rate. All OVO Energy customers can request a smart meter upon joining the provider. Installation timelines vary depending on your location and ultimately the availability of engineers nearby. If you live in a large city, you will likely have a much quicker turnaround time.
Before you request your smart meter, bear in mind the following information regarding the installation:
- You must inform your OVO smart meter engineer in advance if there are any difficulties accessing your meters or your property
- If parking is not available at your property or on your street, you must let your OVO Energy engineer know in advance
- If you have any pets, OVO Energy ask that you keep them in another room while the engineer is working
- If you miss your installation appointment, you will be subject to a fine
- During the OVO smart meter’s installation process, your gas and electricity supply will be switched off for a duration of 1-2 hours
- OVO smart meters are free of charge to install
Why does my OVO Energy smart meter keep beeping?
There are a number of reasons why your smart meter might be beeping, but it’s usually pretty simple to find out what’s going on, why, and how to fix it.
The first thing you should check is the battery of your OVO smart meter in home display. There should be a small battery icon in the top corner that will show how much battery is left and whether or not that’s the problem. If it is, you simply have to plug it back into the wall. If not, there are a few more things you can look out for.
If you have a smart prepayment meter with OVO, your smart meter might be alerting you that you’re running low on credit. Luckily, this is another easy fix as you can top up from home either through the app or your My OVO login. It could be letting you know that your OVO emergency credit is ready to use. To avoid this problem, simply make sure your meter is topped up enough or you can change when your meter alerts you through your OVO smart meter in home display.
A harder problem to diagnose could be that your in-home display is too far away from your meter and lost connection. To make the most of your smart meter, you should keep your in-home display in a prominent place where you can see it but also fairly close to the meter so it stays connected.
Are you considering switching to OVO Energy?
If you’re thinking about switching to OVO Energy, you might be wondering ‘is OVO Energy any good?’ We’ve made your decision easier for you by collating all of the main switching factors and letting you see what’s the best fit for you. Below you’ll find everything you need to know about OVO Energy in considering whether it’s the best fit for you:
Reviews on OVO Energy
OVO Energy has always invested heavily in ensuring that its customers are happy and well taken care of. This, however, is much easier to do as a smaller company, but as they’ve grown, they’ve still managed to maintain positive levels of customer satisfaction in general.
OVO Energy, for many years, were rated 5 stars across the majority of platforms; however, in recent years, as they have taken on more and more customers, and now with the coronavirus taking its toll on customer service standards, they have started to see the odd bad review coming through, lowering their overall score. You can see the review levels that they have achieved below from the various different review providers:
|Trustpilot||4.3 out of 5 | 45,813 reviews|
|Which?||70% overall score|
|Reviews.io||1.5 out of 5 | 54 reviews|
If you’d like to see our complete review of OVO Energy, then you can click below to read through all of the highs and lows of their customer experience:
Tariffs & Offerings
OVO Energy has a number of different tariff offerings to cater to different customer requirements. Just like most energy suppliers on the market today, new tariffs and revisions are released as frequently as every couple of weeks. In today’s marketplace, it’s not as easy as simply offering an energy tariff anymore – many customers are looking for value-added elements that come alongside your plan, even if it costs a bit more money. OVO has done just that.
Let’s take a closer look at the main tariff offerings that OVO has available in current circulation:
|2 Year Fixed||
OVO prepayment tariffs are currently being handled by Boost Energy who specialise in prepayment and smart prepayment meters. OVO prepayment customers will be in good hands with Boost!
Find out how much you could save when you switch with Utility Switchboard
All providers of electricity in Great Britain are now required to provide a structured report on where their electricity supply is coming from. This is referred to as a Fuel Mix Disclosure (FMD). Much like all of the world right now, we are in a race to reduce our carbon emissions and help create sustainably viable electricity and gas generation using renewable and low-carbon energy. The FMD gives customers a better picture as to how much each energy supplier is doing to work towards our common goals.
Many suppliers are now opting for 100% renewable electricity supply, but many, due to their customer base size, aren’t able to achieve this. OVO Energy, on the other hand, despite being one of the largest suppliers in the country, have managed to offer 100% renewable electricity as standard on all of their tariffs, leaving their fuel mix looking like this:
Warm Home Discount
Get £140 from the Warm Home Discount
Let us guide you through the Warm Home Discount and find you the right tariff that can also give you an additional £140 from the Warm Home Discount.
OVO Energy proudly supports the Government’s Warm Home Discount scheme for all energy customers that meet the central eligibility criteria. The Warm Home Discount is a payment offering up to £140 off of your electricity bills in England, Scotland and Wales in an attempt to combat fuel poverty as the winter months hit hard.
Not all customers are eligible for the Warm Home Discount. Your eligibility will fall into one of two categories: Core; or broader. Let’s see what those entail below:
- Core group – You (or your partner) are the account holder / bill payer and receive the Guarantee Credit element of Pension Credit. Core group customers will quality for the Warm Home Discount automatically and will receive annual communications from OVO Energy detailing this.
- Broader group – Your household has a low income or receive certain means-tested benefits, such as Jobseekers’ Allowance, Universal Credit or Income Support. Broader group customers must apply for the Warm Home Discount through OVO Energy each year
Find out more about the Warm Home Discount or apply to see whether you’d be eligible for the broader group and be entitled to up to £140. Click the link below to see more information: