Cookies Policy

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Disclaimer: The policy was last updated on 10/01/2023, 14:11:08

To ensure that we're giving you the best service possible and to ensure that your device will make full use of the features on our website, we use cookies. This policy explains what they are and how we use them on our websites.

You can read more about how your information and usage data is handled by Utility Switchboard Ltd. by visiting our Privacy Policy.

We are Utility Switchboard Ltd. (“Utility Switchboard”,”we” or “us”), the owner and operator of utilityswitchboard.com. We are the controller responsible for personal information processed via our Services.

1. What is a cookie?

Cookies are small files containing an ID tag or pixel assigned to your computer's browser directory or program data subfolders. It allows websites to identify you and your movements around a website to make your experience more personalised. It also allows companies to analyse and improve performance of their digital assets.

Cookies will not cause any harm, nor will they change your experience with other websites other than those where we operate.

They help us to:

(a). Understand browsing habits and behaviors;

(b). Tailor user experience to cater to your individual needs and preferences, rather than showing the same thing to everyone;

(c). Track the performance of individual pages to understand which are useful for your query and which aren't; and

(d). Track the volume of traffic on each of our web pages to analyse data and improve our service.

2. How we use cookies

The way that we use cookies is split into two areas: analytics and performance. These are being used to track user behaviour on our websites. You can see the below explanations of each cookie we use:

Cookie name	Description	Expiry length	Type
_ga	This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.	2 years	Analytics
_gid	This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.	1 year	Analytics
_gat	This cookie is installed by Google Universal Analytics to throttle the request rate to limit the collection of data on high traffic sites.	2 years	Performance
amplitude_id_XXXXXXXXXtrustpilot.com	This cookie is installed by Trustpilot. This cookie is used to monitor visitor analytics for our review request campaign and the widgets that are found on our website.	1 year	Analytics
wms-tkp-token	This cookie is installed by Zoho EU. This cookie is used to monitor performance and user behaviour on a selection of our web pages so that we can tailor the content on our pages to fit our customers' needs better.	Session	Analytics & Performance

3. Managing your cookies

Web Operating Systems			Mobile Operating Systems
Browser	Windows	Mac	iOS	Android
Edge	Choose Tools ↓ and then Internet Options ↓ Click the Privacy tab ↓ Choose your preferred settings.	Choose Preferences from Explorer menu ↓ Select Receiving Files options ↓ Select Cookies ↓ Choose your preferred settings	Choose Mobile Settings ↓ Select Microsoft Edge app ↓ Scroll down to Privacy & Security ↓ Choose your Preferred Cookie setting	Tap menu (three dots) icon in bottom right ↓ Select Settings ↓ Select Advanced: Site permissions ↓ Select Cookies ↓ Choose your preferred settings
Firefox	Choose Preferences from the Edit menu ↓ Select Privacy & Security ↓ Then select Cookies ↓ Choose your preferred settings	Choose Preferences from the Edit menu ↓ Select Privacy & Security ↓ Select Cookies ↓ Choose your preferred settings	Choose Mobile Settings ↓ Select Firefox ↓ Scroll down to Privacy & Security ↓ Choose your Preferred Cookie setting	Tap menu (three dots) icon in top right ↓ Select Settings ↓ Select Privacy ↓ Select Cookies ↓ Choose your preferred settings
Safari	Choose Preferences from Explorer menu ↓ Select Security Files options ↓ Cookie settings are shown in window ↓ Choose your preferred settings	Choose Preferences from Explorer menu ↓ Select Security Files options ↓ Cookie settings are shown in window ↓ Choose your preferred settings	Choose Mobile Settings ↓ Select Safari ↓ Scroll down to Privacy & Security ↓ Enable your Preferred Cookie setting	Not available on Android
Chrome	Click the three dots in the top right corner ↓ then Settings ↓ Click show advanced settings ↓ Click Consent settings in the privacy section ↓ Choose your preferred settings.	Click the spanner icon on the browser toolbar ↓ Settings ↓ Click Show advanced settings ↓ In the Privacy section, click the Consent Settings button ↓ Choose your preffered settings	Choose Mobile Settings ↓ Select Google Chrome ↓ Scroll down to Privacy & Security ↓ Choose your preferred settings	Tap menu (three dots) icon in top right ↓ Select Settings ↓ Select Advanced: Site settings ↓ Select Cookies ↓ Choose your preferred settings

4. Further information

If you'd like to learn more about cookies, their use and how to maintain full control over their storage on your device(s), you can visit www.aboutcookies.org or www.allaboutcookies.org for more information.

Please note that the abovementioned links are not managed by Utility Switchboard and we are not responsible for the accuracy of the contents on these sites.