We've got the right NOW Broadband contact number, email address, and more links to help you contact NOW about your broadband and TV packages.
Disclaimer: The information on this page was last updated on 09/01/2023, 10:55:18
Getting in touch with NOW about your TV or broadband service can be tricky. Luckily, we’ve brought together all the best ways to contact NOW to get your problem solved as soon as possible. As always, we’ve got you covered!
If you want to talk to NOW about your TV or broadband bills or rectify any billing issues, there are three main ways you can do this:
Depending on your issue, the answer to your question might be available on the NOW website. Click the link below to find possible solutions and how best to contact NOW about your bill.
If you’re having trouble paying your NOW broadband bill, the best place to start is by contacting them, which you can do by calling 03330 323 050 or through their live chat service. You might be able to set up a payment plan or similar.
You can make extra payments through your online account if you miss any. If you don’t pay your bill, your account could be suspended until the overdue payments are made. However, if you’re on a monthly contract, your broadband or TV pass could be shut off.
If you’re seeing an error when you try to pay online, there are a few reasons this could be:
If your broadband seems to be slower than it should be, you might want to check your broadband speed to make sure it’s running at the minimum speed you’ve been given.
There are multiple speed test sites available to check this. Simply search ‘broadband speed test’ in your preferred search engine and you’ll have numerous different sites to choose from - Google even has its own speed tester.
Alternatively, you can follow these steps:
In the first 10 days of your contract, you could see some fluctuations in speed as your broadband gets set up. This is normal and should sort itself out.
If, after the first 10 days, your broadband is lower than the minimum speed you were promised when you signed up, you should take a few online checks to test your line and find out if there are any network issues.
This page can also give you tips on how to improve your broadband speed if it finds an easily fixable problem or book an engineer if it’s not.
If this didn’t help you should contact NOW by calling 03330 323 050 or through your online account. If NOW can’t or don’t provide your minimum guaranteed download speed within 30 days, you’ll be able to cancel your broadband package early without paying any cancellation fees.
The first thing to try if you’re having connection issues is restarting your router. You can do this either by unplugging or switching it off at the wall or using the power button on the router. Leave it off for 30 seconds and turn it back on. Because your router automatically connects to the best channel, this should reconnect it to a new, better one.
The most complained about issue when it comes to broadband is slow speeds and dropping connection. We can help you improve both of these if you give us a call today!
The next thing to try is disconnecting and reconnecting your device. It could be that you’re connected to the wrong network or have entered the wrong password. You should be able to find the right network name and password on your router somewhere (unless you’ve changed it).
Finally, check to see if there are any known faults in the area using the link below. You can also use this page to book an engineer if you need one.
Moving house means moving and cancelling all your utilities and memberships. Luckily, it’s really easy to bring NOW Broadband and TV with you when you move.
Let us set everything up for you and leave you with one less thing to think about when moving house! Give us a call now, sit back and let us do the work.
The first thing to do is to contact NOW to let them know you’re moving. You can do this by calling 03330 323 050 at least 2 weeks before you move.
You’ll have to tell them:
Bear in mind that your NOW broadband plan might not be available at your new house, however, they’ll check this for you when you contact them. If it's not available in your new home, there are a huge range of different providers that will be. Simply call 020 3048 4598 and we'll help you find the best deal.
You can track your broadband’s move process using the link below.
If you’re not happy with your NOW TV or broadband package, you might want to make a complaint.
There are a number of ways you can contact NOW TV and Broadband’s complaints team:
You should receive a response and resolution for your complaint within 10 days of you raising the issue if you haven’t been able to reach a resolution over the phone. You’ll be kept updated throughout the process, however, if you’re not happy with how it’s been handled, you can ask the customer service advisor for it to be escalated to management.
Once it's been escalated, you'll be contacted by one of the management team who will further investigate the issue. They'll likely have more resources to resolve the problem to your satisfaction or be able to offer you more compensation.
If you're still not happy after this, you can contact the Communications Ombudsman who will look into your complaint, how it was handled, and if there's another solution. If they find that your provider hasn't taken the right steps, they can come up with an alternative solution. They have the final word and anything they say, goes.
If you’re looking to cancel your NOW Broadband package, you’ll have to give NOW 14 days notice. Bear in mind that you might have to pay early cancellation fees if you cancel before the end of your contract.
You can cancel your NOW TV and broadband by:
You can cancel your TV membership through your online account. All you have to do is click ‘Cancel membership’ next to the pass you don’t want anymore and follow the on-screen steps. You’ll be able to keep watching until the date your next payment would be due.
If you try to cancel your broadband package before the end of your contract (as long as you’re not on a rolling contract), you might have to pay early cancellation fees.
Your cancellation fee will vary depending on:
It will be calculated by taking the monthly charge of your broadband plan and deducting the business costs NOW will save from you leaving early and a discount for paying in a lump sum.
For example, if you pay £25 per month for your broadband and have 3 months left on your contract, they will take this £25 and deduct £12.62 for business costs and discounts. This will bring you to £12.38, which will be multiplied by the number of months left on your contract (3) and rounded to the nearest 25p, bringing your cancellation fee to £37.25.
If there’s something else you want to talk about, you can use the methods below to contact NOW about TV and broadband.
|Phone||03330 323 050|
|Online||Click here to be redirected|
|Click here to be redirected|
|Write to||NOW Customer Care
The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. We always strive to provide the most up to date, correct and informative information in all of our webpages, but from time to time, you may spot an error or something you don't agree with. Please report this to us at firstname.lastname@example.org
Any products or services displayed on this webpage may only represent a portion of the options available to you. We encourage you to carry out your own independent research and seek advice where necessary to aid your decision making. We may receive a commission from selected partnered companies for the introduction of potential customers and business mentioned on this website. This helps us to provide our website to you for free as a customer.