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About your DNO: Western Power Distribution

Disclaimer: The information on this page was correct as of August 20, 2021.

Western Power Distribution is made up of 3 separate companies, named after the region they power: WPD Midlands, WPD South West, and WPD South Wales. The East and West Midlands branches were formerly trading as Eon’s Central Networks but were bought by Western Power in 2011. Western Power works hard in the community and has won awards from multiple charities.


Who is Western Power Distribution?

  • Region Midlands/South West England/Wales
  • Customers 7.9 million
  • Substations 185,000
  • Power cables 220,000km
  • Founded 1999
  • Headquarters Bristol, England

What does Western Power Distribution do?

Western Power Distribution is responsible for ensuring that homes and businesses across the South West and Midlands are connected to a continuous, reliable electricity source. They own and maintain the power lines and cables which distribute the power around the different regions.

As a Distribution Network Operator, they take the power from the National Grid and use these power lines, cables, and substations to convert it into a safe voltage for us to use in our homes.

Where does Western Power Distribution power?

Western Power brings a stable electricity supply to homes and businesses in the East and West Midlands as well as the South West of England and Wales.

They work with community energy projects across the regions in order to improve sustainability and allow for more renewable energy to be added to the UK’s electricity make-up. Whether that’s installing more electric vehicle charging points or connecting renewable power farms to the National Grid, Western Power is working hard to ensure a sustainable future.

What can Western Power Distribution help you with?

Western Power Distribution can help you with a number of different electricity-related issues. They can also give you advice and answer any questions you might have about your electricity supply.

You can rely on Western Power for:

  • Moving, connecting, or disconnecting your energy supply
  • Finding out your Meter Point Administration Number (MPAN)
  • Finding out your electricity provider
  • Reporting power cuts
  • Reporting damage to power lines and cables
  • Tree trimming around power lines
  • Safety advice

How to get connected to the Western Power network

If you want to install a new connection, disconnect from an existing connection, or move your meter, you’ll need the help of your DNO.

The first thing you should do when applying for a connection is making sure that Western Power Distribution is the right DNO for your property. Once you’re sure that they are, you can start the application process.

There are three different ways you can apply for a connection. You can either contact Western Power or apply online.

When you send your application, you’ll need to include:

If you’re applying online, you’ll also need a location plan and a site layout plan.

Apply online

Once you’ve applied, Western Power will contact you within 2 days of receiving your application. They’ll talk to you about your ideas and what you want to do in order to get a better understanding of how to go ahead with your application and give you a budget estimate.

If they think there are any improvements to be made to your plan or ideas to make the process go more smoothly, they’ll let you know and work with you to find the best solution.

When they’ve gathered all of the information they need, Western Power Distribution can then give you a formal quote outlining the price and terms and conditions. This will be in the form of a letter and come with a Letter of Acceptance for you to sign if you’re happy to proceed.

Connection quotes are valid for 90 days, after which they will automatically expire. However, you can request that this be extended for another 90 days if you contact Western Power Distribution no more than 10 days before the offer expiry date. It will be up to Western Power to decide whether or not to extend the offer.

Once you have accepted the offer and signed the Letter of Acceptance, the work can go ahead and Western Power will sort with you a date to get your new connection up and running.

What to do in a power cut

Did you know…

Your energy supplier isn’t responsible for dealing with power cuts or anything electrical or gas-related other than the billing of your usage. Your distribution network operator is responsible for the maintenance and operation of the electric and gas networks up and down the country.

If you’ve had a power cut, don’t assume that your DNO already knows about it. To make sure that your power is restored quickly, you should contact Western Power Distribution using the dedicated power cut line 105 or 0800 6783 105. Alternatively, you can use the link below to report it online.

Report a power cut

If your power cut has already been reported when you contact Western Power, they’ll be able to give you updates on what’s happening, why it’s happening, and when you should expect your power to return. You’ll also be able to track the progress using the link below.

Track your power cut

Join the Western Power Priority Services Register

The Priority Service Register is a service set up by energy companies and network operators in order to give extra support to vulnerable people in emergencies.

While those on the register won’t necessarily have their power restored quicker than anyone else, they will benefit from extra support such as keeping regular communication throughout the power cut, a direct number to help contact Western Power more easily, and providing extra care with the help of the British Red Cross.

You can join the Priority Services Register if you:

  • Are over 60
  • Have a chronic illness
  • Rely on electricity or water for home medical equipment
  • Are blind or partially sighted
  • Have communication issues
  • Need extra support temporarily (for example, if you’re pregnant, bereaved, or recovering from surgery/illness)

You can join the register by calling 0800 096 3080 or using the link below.

Join the Priority Services Register

Contact Western Power Distribution

If there’s anything you want to talk to Western Power Distribution about, you can use the numbers and links below to get in touch.

Reason for contacting Phone number Email address
Connections (Midlands) 0121 623 9007
Connections (South Wales) 0179 278 4509
Connections (South West England) 0120 889 2288
General 0800 096 3080 Click here to be redirected

If you need some more help...

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0203 992 7717

This page was written by...

Polly Tyler

I've loved writing since I was a child and have worked on a number of different projects since I left school, including journalism, copywriting, and marketing. Utilty Switchboard has given me the opportunity to grow my knowledge and experience and I've loved every minute!

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