Sky was the first company to offer unlimited broadband in the UK. With millions of customers across different mediums, Sky campaigns for better sustainability and giving back to the community.
Whether you have Sky Broadband or Sky TV or you’re considering switching to one of the two, you can use this page to learn more about your account and make the most of your subscription. As always, we’ve got you covered.
Sky at a glance
- Name Sky
- Customers 26.3 million
- Max download speed 145Mbps
- CEO Dana Strong
- Founded 1990
- Headquarters London, England
- Sky Broadband
- Existing Sky customers
- If you’re considering switching to Sky Broadband
- Sky TV
Are you an existing Sky Broadband customer?
If you’re already a Sky Broadband customer, you can use this page to manage your account and connection to make the most of your internet use.
Sky broadband and TV login
Your Sky online account has been designed for customers to manage multiple services in one place. You can use your Sky iD to:
- View and manage your account details
- Change billing details
- Manage devices
- Access Sky Yahoo Mail
- Get help and support
- Manage subscriptions
- Set up parental controls
- Use the My Sky app
You can have multiple iDs to log into your account, but only one primary iD can manage bills, subscriptions, and parental controls.
Why can’t I access my Sky account?
It may seem simple, but the most common reason people struggle to access their account is that they’re using the wrong username or password. Check for spelling mistakes and make sure you’re using the right combination. If you’ve forgotten one or the other, you can use the link below to reset or retrieve your username and password.
You might not be able to access your account because you haven’t set your Sky iD up. This isn’t set up automatically when you switch to Sky – you’ll have to set one up yourself if you want to manage your account online. The first iD you connect to your account will be used as the primary iD, so this should be the bill payer.
Having trouble connecting?
If you’re having trouble getting connected, there are a few things you could try.
As with most technical problems, the first thing you should try is turning the router off and back on again either at the wall or using the power button on your Sky router. If the lights go back to either white or green (depending on your router type) and stay that colour, you should be good to go.
Struggling with your connection?
The most complained about issue when it comes to broadband is slow speeds and dropping connection. We can help you improve both of these if you give us a call today!
If this hasn’t solved your problem, you should try disconnecting and reconnecting from your device. It may be that you’re trying to connect to the wrong router or have input the wrong password. You should be able to find the right name and password on your router unless you’ve changed it. If it has been changed and you can’t remember what to, you can set it back to the default password by holding down the reset button on the back of your Sky router.
If the problem continues, you can call a Sky advisor on 0333 759 2270 or call 150 for free.
What if my speed’s lower than it should be?
Different broadband packages come with different speeds. Sky has broadband packages with download speeds ranging from 11Mbps to 145Mbps. These average download speeds have to be available to at least 50% of customers during peak hours (8pm-10pm for homes and 12pm-2pm for businesses).
If you have Superfast or Ultrafast broadband, your package will come with a speed guarantee, but you can add this to any broadband package by upgrading to Broadband Boost.
You’ll be told an average and minimum speed that your broadband will run at when you switch. If, after the first 14 days of activation, your speed drops below the minimum for 3 consecutive days or more, you can claim a month’s worth of payments back.
To claim your money back, you can do a speed test or call a Sky advisor on 0333 759 2270.
Cancelling Sky Broadband
If you’d like to cancel your Sky broadband package, you’ll have to give Sky at least 14 days notice. You can do this a few different ways:
- Call 0333 759 0913
- Using the live chat service
- Email firstname.lastname@example.org
- Let your new provider do the work for you!
Sky cancellation fees
If you’re looking to switch from Sky and cancel your contract, you might be subject to cancellation fees. This is an added charge you have to pay if you leave Sky before your contract is up.
To work out your cancellation fees, Sky will take your monthly payments and deduct:
- 20% VAT
- The costs they’re saving by you leaving early
- A discount for a lump sum payment
For example, if you pay £30 per month for your broadband with 3 months left on your contract, Sky will start by taking off VAT, business costs, and early payment discounts, bringing it down to £16.39. This will then be multiplied by 3 (the amount of time left on your contract) to give you a cancellation fee of £49.17. However, this will then be rounded to the nearest 25p, leaving you with a final fee of £49.25.
Are you considering switching to Sky Broadband?
As one of the biggest and most well-known broadband providers, it’s no wonder you’re considering Sky. Keep reading to find out more about Sky Broadband and decide whether or not it’s for you.
Sky Broadband reviews
Sky makes the switching process easy and offers a range of different deals and incentives for loyal customers but, as they have multiple services, they don’t often have separate reviews for each. It might be best to take these scores with a pinch of salt as a lot of customers mostly use review boards for bad experiences, taking to these unofficial pages to make their complaints.
|Trustpilot||1.5 out of 5 | 7,245 reviews|
|Reviews.io||1.9 out of 5 | 520 reviews|
|Broadband.co.uk||2.9 out of 5 | 7,740 reviews|
These official pages have since been unclaimed, resulting in an increase in negative reviews there too. However, their positive broadband reviews show that they have a strong customer service department and expert engineers to help customers when they do have any problems. Customers consistently receive speeds they are promised, which are faster than most people need.
However, navigating your way through the help pages means that it can take a while to contact Sky about broadband issues and some customers see long wait times and slow replies. You can use the link below to find out the best and quickest ways to get in touch with Sky.
All of Sky’s broadband packages come with a Pay as You Go landline service, but you can bundle your broadband package with others, including TV and mobile.
There are 3 broadband tariffs available:
|Price per month||£25||£28||£35|
|Download speed||11Mbps||59Mbps||145 Mbps|
Create your own bundles
As such a huge name in premium TV, it’s no surprise Sky has some great deals on broadband and TV bundles.
Pair your Superfast or Ultrafast broadband with the basic Sky Entertainment package or keep adding extras like cinema, sports, and kids’ shows to save even more. You can also add your favourite subscription services such as Disney+ and Netflix to your bundle. While you won’t get any discounts on your subscription services for adding them to your bundle, having all of your TV and streaming bills in one place can be extremely handy.
When you sign up for Sky Broadband, you’ll also receive Sky Pay as You Talk. Unfortunately, you can’t take this out of the deal, however, it doesn’t cost anything if you don’t use it – you only pay for the calls you make.
If you regularly use your home phone to make calls, upgrading this plan could save you a lot of money. There are three plans to choose from if you want to upgrade: Sky Talk Evenings & Weekends Extra, Sky Talk Anytime Extra, or Sky Talk International Extra.
Switching to Sky Broadband
If you’ve decided that Sky Broadband is for you, it’s easy to switch. You can do this either online or by calling Sky on 08442 411 333.
Before you switch, you’ll have to cancel your contract with your old provider. If you’re currently with Virgin Media, BT Ultrafast Fibre, or another Fibre to the Premises (FTTP) provider, you’ll have to contact them and cancel your contract yourself. If you’re with anyone else, Sky can do this for you.
You’ll be sent your Sky router (Sky Hub) before your activation date, but don’t set it up until you receive a text from Sky confirming a successful switch. Sky won’t send an engineer out to install your router unless they can’t activate your broadband remotely, so you’ll have to set it up yourself using the easy-to-follow instructions in the box.
Are you an existing Sky TV customer?
Here, Sky TV customers can find out more about their subscription and how to make the most of their services.
Download the My Sky app
My Sky is an app set up to make it easier for Sky customers to manage their subscriptions and Sky products. Through the app, you can:
- View and pay bills
- Manage your Sky products and services
- Find the latest deals
- Get help and support
- Find out more about your Sky equipment (e.g Sky box, router, etc) and package details
- Change your payment details
- Test your broadband speed
- Join Sky VIP
- Subscribe to new Sky products
In order to use the My Sky app, you’ll need to set up a Sky iD, which you can do online or when you download the app. The app is currently compatible with iOS 12 and above or Android 5 and above.
Sky Go is a must-use for Sky TV customers. You can watch and download all your favourite shows and films on your mobile, tablet, PC, or even games console.
You can watch shows both live and on-demand from over 75 different channels across cinema, entertainment, kids, documentaries and news, as well as 5 international channels, depending on your TV package.
To use Sky Go, you’ll have to be subscribed to a TV package (not including Sky Essentials TV) and have it linked to your Sky iD. If you don’t have a TV package associated with your Sky iD, you can still watch sports highlights and news through their respective apps rather than Sky Go.
You can add up to six devices to your Sky Go account – any new device used will automatically be added. If you try to use more than six devices, the newest device will replace the least-used. Bear in mind that you’ll lose any downloads or recordings on the device that is swapped out, however, devices without downloads will be swapped out first to avoid losing anything.
Alternatively, you can remove devices manually through ‘Manage Devices’ on the Sky Go app.
Why can’t I access Sky Go?
If you’re normally able to access Sky Go but are having trouble, it might be simply that you’re using the wrong username or password for your Sky iD. Make sure you’re using the right combination and that there are no spelling mistakes. If you’ve forgotten either of these, you can reset them by clicking ‘forgotten username or password’.
It may be that your Sky iD isn’t linked with a TV package. This might be the case if you just have Sky Essential TV or if you have separate iDs for different packages (for example, if one person pays for broadband and one for TV, you might have two separate accounts and you’re using the wrong one).
Once your Sky TV is activated, you can only watch programmes included in your package through Sky Go. So, if you only have the Entertainment package, you won’t be able to watch films etc.
Sky has recently updated its Sky Go app to improve user experience and accessibility. If you still have the old version of the app, you can update it through the relevant app store. You may have to sign back in before you can use it again.
Setting up your Sky box
Setting up your Sky box is the first step in getting your Sky TV up and running. Whether you’re installing a new one, replacing an old one, or simply moving the one you already have, setting up your Sky box is an easy task. Before you get started, make sure both your TV and the plug you’re going to be using for your Sky box is switched off.
- Connect your satellite cables into the DISH INPUT 1 and/or DISH INPUT 2 sockets.
- Plug the pink end of your HDMI cable into the Sky box’s pink socket and the black end into your TV’s HDMI port.
- Plug the blue end of the power cable into the Sky box’s blue port and switch the box on at the mains.
- Insert your viewing card with the chip facing down. Wait 4 minutes.
- Turn on your TV and press the source/input button on your TV’s remote to connect to the right input.
- Press Sky on your Sky remote and wait for the standby button to turn green.
If you want to, you can also connect your Sky box to the internet and really make the most of your Sky subscription. To do this, you can either plug an ethernet cable from your router to the back of your Sky box or press ‘Services’ on your Sky remote, then ‘Settings’ and ‘Network’ to connect wirelessly.
If you have a Sky Q box, there are a few extra steps you’ll have to follow:
- Pair your remote by holding 1 and 3 at the same time and following the steps on-screen.
- Download the latest Sky Q software through ‘Settings’ > ‘System info’ > ‘Software version’ > ‘Setup’.
- Pair your viewing card through ‘Settings’ > ‘System info’ > ‘Viewing card number’.
Why is my Sky remote not working?
The first thing to try if your Sky remote isn’t working is to make sure that nothing is in the way between the Sky box and the remote. It could simply be that something is interfering with the signal between the two. Move everything out of the way and/or get closer to the box and try again.
Next, try changing the batteries. This is the most common reason why a remote might stop working and is the easiest to fix – provided you have charged AA batteries available. If the batteries run low, you’ll likely also get a warning that comes up on the screen every so often until they’re changed but you might notice functions slowing down before you get this message.
Another thing you could try is resetting your Sky box. Simply turn it off at the wall, wait a few seconds, and switch it back on. Your Sky box won’t turn on straight away, so give it a minute before you try turning it on either using the remote or the power button.
It might be a case of re-programming your remote. How you do this varies depending on your Sky remote type and TV make/model, but it’s fairly simple. The link below can walk you through the steps to reprogram your remote.
If none of these has fixed your remote, it might be time for a new one. While you can buy them from most electronics shops, your best bet is to buy one directly through Sky for the best quality and guarantees. You can even get exclusive designs for your remote, from your favourite football team to your favourite film.
Are you considering upgrading to Sky TV?
As a huge household name in television, many people have probably thought about switching to Sky TV. Here’s a bit of information to help you make your decision.
With so many exclusive Sky shows and channels, there’s something for everyone. Whether you’re into crime dramas, documentaries, or something to make you laugh until you cry, you’ll find some of the best shows on Sky.
Not only are there Sky exclusives and originals, but you can also find shows from the US days after they’re first aired – Bob’s Burgers, How to Get Away With Murder, Game of Thrones, and more. With the cinema package, you can watch films straight out of the cinema or old favourites live and on-demand.
Sky TV reviews
Unlike many companies, Sky doesn’t invite its customers to leave a review and have unclaimed their Trustpilot page. Because of this, the number of negative reviews outweighs the positive reviews (most people turn to review sites to share bad experiences with a company) so it’s important to take these with a pinch of salt.
|Trustpilot||1.5 out of 5 | 7,245 reviews|
|Reviews.io||1.8 out of 5 | 980 reviews|
|Britain Reviews||5.8 out of 10 | 5 reviews|
Sky TV customers love the variety of shows and channels available and being able to have everything in one place – Sky, Netflix, Disney+ and more catch-up TV. Sky is also consistently praised for its customer service and quickly fixing any issues that might arise.
However, Sky is widely considered one of the more expensive TV options, which is reflected in their negative reviews. The price of their packages constantly changes, but this isn’t a hidden charge – it is stated both on their website and on the contract you sign up for that prices could increase during your contract.
Sky TV packages
Sky has a range of different packages which you can choose from and adapt to suit your needs. You start with the Entertainment package, which will set new customers back £25 per month. This package includes over 300 channels as well as a basic Netflix account as the Ultimate TV add-on.
If you want to add extras to your TV package, you can choose from:
|TV Extras||Price per month|
You can also save money on your Superfast and Ultrafast broadband if you add it to your TV package, whether you create your own or choose a preset bundle.
Upgrade to Sky TV
If Sky TV sounds like something you’d be interested in, you can compare deals online. Customers have also reported being able to negotiate prices when they call 08442 411 333 to talk about switching, however, prices can often change throughout your contract, so you might not be able to save much.