Utility Warehouse was founded by Olympic gold-medallist Andrew Lindsay under the parent company Telecom Plus. The company covers a range of different utilities including energy, broadband, phone, and insurance which proves a huge bonus for customers.
New and existing Utility Warehouse customers can find out more about the energy sector of this company easily – just keep scrolling. As always, we’ve got you covered!
Utility Warehouse at a glance
- Name Utility Warehouse
- Customers 650,000
- % Renewable 8.3% renewable
- CEO Andrew Lindsay MBE
- Founded 2002
- Headquarters London, England
- Existing Utility Warehouse customers
- If you’re considering switching to Utility Warehouse
Are you an existing Utility Warehouse customer?
If you’re an existing customer, you can use this page to help manage and take control of your energy.
Utility Warehouse login
In a busy, environmentally conscious world, having an online account is one of the best ways to manage your energy.
With an online account, you can:
- View and download bills
- Download the app
- Submit meter readings
- Make payments
- Change your details
- Request a cashback card
- View your cashback
- View tariff information
All you need to get set up with a Utility Warehouse login is your account number (which you can find on your bill) and your date of birth, set up a password and you’re ready to go.
You don’t have to remember your account number every time you log in – you can sign in with your email address and password after you’ve registered for an account.
Why can’t I access my account?
The most common reason people struggle to access their online account is that there’s a problem with their email address or password. It may seem like a silly mistake to make, but it happens to the best of us.
Check you’re using the right Utility Warehouse login details and there are no spelling mistakes in your email address or password.
To work out which might be wrong, you can try substituting your email address for your account number (which you can find on any letters you’re sent from Utility Warehouse). If you still can’t sign in, try resetting your password with the link below.
If this hasn’t worked and you still can’t access your account, you can call Utility Warehouse on 0333 777 0777 or fill out their online form.
Making payments and topping up
Utility Warehouse has tailored their payments around you so there are a number of different ways you can pay:
- Direct debit
- Through your online account
- Through the app
- By calling 0333 777 0777
- Bank transfer (account number: 80256684 sort code: 20-00-00) using your Utility Warehouse account number as a reference
- By cheque (write your Utility Warehouse account number on the back)
You can change the way you pay, by calling Utility Warehouse on 0333 777 0777.
If you have a prepayment meter, you can top up at:
How do I get a new top-up key/card?
If your top-up key or card has been damaged or lost, it’s easy to get a new one – all you have to do is call 0333 777 0777.
If you’re after a new electricity key, you might be able to pick one up from your local PayPoint or Payzone. If it is, the customer service assistant will give you an 8-digit reference number to take with you and give to the till operator.
Once you have your new key, you’ll have to put it in your meter to activate it BEFORE you top up.
If you need a new gas card or you can’t pick up a new key, it will be sent in the post. This can take up to 5 days so if you’re close to running out of credit, you should tell them when you call and they can arrange something for you.
What can I do if I can’t top up?
If you’re running low on credit and can’t top up, your meter holds a little bit extra called ‘emergency credit’. With Utility Warehouse, your non-smart meter will hold £5 worth of emergency credit on each meter, however, smart meters offer £10.
When you’re running low and able to access your emergency credit, your meter will beep and the LED will flash.
If you have a non-smart meter, all you have to do to access your emergency credit is put your key/card back in the meter and press ‘A’.
If you have a first-generation smart meter (SMETS1), you should simply press the ‘E-Credit button’.
If you have a second-generation smart meter (SMETS2), you have to click the lightning/flame button on your IHD and ‘OK’.
Bear in mind that you’ll have to pay back any emergency credit you use in your next top-up.
Upgrading to a smart meter
Smart meters are being installed at a rapid rate across the country as part of the Government’s plan to become carbon net-zero. You don’t have to upgrade to a smart meter, but they’re free to install and can make your life a whole lot easier.
Automatic meter readings!
Did you know that with a smart meter you’ll never have to submit a meter reading again! 100% accurate bills, all the time. Give us a call to find out more about automatic meter readings.
When you upgrade to a smart meter, you can enjoy benefits such as:
- Extra emergency credit
- Understanding your energy bills more clearly
- View your real-time usage
- Save money
- Cut down on your energy usage
- Automatic meter readings
- 100% accurate bills
Are you considering switching to Utility Warehouse?
When switching energy providers, there are a few things you might want to look at before you make your decision. We’ve brought together some of the most important things to look at when you want to switch to Utility Warehouse.
Is Utility Warehouse a pyramid scheme?
Many of Utility Warehouse’s sales come from its partner programme where customers can make commission based on how many people they help sign up and by sponsoring other partners.
To increase their earnings, partners must advance through the Utility Warehouse leadership scheme, which starts out at ‘Distributor’, progressing towards the highest level of ‘National Network Leader’. The further through the scheme they go, the more they’re able to earn.
Can you really earn “thousands per month”?
Based on reported earnings, the average partner earns just £42 per month. On top of this, those who want to become partners have to pay an initial fee of £100 (or £50 if you’re a Utility Warehouse customer).
While it sounds very much like a pyramid scheme (and the graph made to explain the scheme looks suspiciously pyramid-shaped), legally it’s a ‘network marketing sales scheme’, not a pyramid scheme.
Utility Warehouse reviews
When deciding whether or not to switch to any company, you’ll always want to look at their reviews. Utility Warehouse reviews are all fairly similar, but they take into account all departments and services they have to offer, not just energy.
|Which?||71% overall score|
|Google Reviews||3.9 out of 5 | 1,104 reviews|
|Trustpilot||3.9 out of 5 | 16,149 reviews|
As Utility Warehouse only has one phone number for all services and queries, it’s no wonder that there are a lot of reviews complaining about long wait times. Being passed from department to department when customers call with a problem is a big issue with customers having to repeat their query over and over to multiple people.
However, customer service is praised consistently in Utility Warehouse reviews for their helpfulness and ability to get a better deal for customers within the company. These reviews are often from long-term customers and partners of the company who are likely to have dealt with their services a lot.
Utility Warehouse has different tariffs depending on the services you want to switch, and offer discounts the more services you have with them.
|Good Energy (bundle)**||
|Double Gold (bundle)||
**Pros and cons based purely on the energy aspect of bundles
To make sure you’re on the best tariff for you, call Utility Switchboard on 020 3992 7717.
Energy providers are required to share their fuel mix with their customers. This shows where their electricity comes from, which is increasingly important for customers in a more environmentally conscious world. Utility Warehouse’s fuel mix looks like this:
While Utility Warehouse’s fuel mix includes a very low amount of renewable energy, they do have some 100% renewable tariffs. They also invest in a range of different green energy projects and plant an extra tree for every new customer who signs up.
Utility Warehouse Warm Home Discount
The Warm Home Discount is a Government-led scheme to help low-income and vulnerable households with their energy bills over the winter. Eligible customers could receive a one-off payment of £140 to put towards their bills to cover extra heating costs.
Get £140 from the Warm Home Discount
Let us guide you through the Warm Home Discount and find you the right tariff that can also give you an additional £140 from the Warm Home Discount.
If you’re eligible for the scheme, you’ll be placed in one of two groups: the core group and the broader group.
To be eligible for the core group, you or your partner should be receiving the Guarantee Credit element of your Pension Credit. If you fall into this group, you’ll be sent a letter from the Department of Work and Pensions telling you about it and will be entered and accepted automatically. You shouldn’t have to do anything to receive your £140.
The broader group is for those who receive specific benefits and support. Unlike the core group, you’ll have to apply for the discount, which is given on a first-come, first-served basis. The criteria for the broader group varies depending on your provider and there are only a limited number of discounts for this group.