Tonik Energy entered the market hoping to make renewable energy easily affordable and accessible to customers across the UK and cut energy bills in half by 2022. Unfortunately, they didn’t make it to 2022 as they went into administration in October 2020 and were taken over by Scottish Power.
Tonik Energy customers (or members, as Tonik Energy called them) can use this page to find out more about what’s happening to their energy or find out more about their new provider, Scottish Power. As always, we’ve got you covered!
Please note that Tonik Energy has now been taken over by Scottish Power. To find out more about your new provider, visit this page.
Tonik Energy at a glance
- Name Tonik Energy
- Customers 130,000
- % Renewable 100%
- CEO Chris Russell
- Founded 2015
- Headquarters Birmingham, England
- Existing Tonik Energy customers
- Account login
- Topping up your meter
- Smart meter questions
- What to do if you don’t like Scottish Power
- If you’re considering switching to Tonik Energy
Are you an existing Tonik Energy customer?
If you’re a Tonik Energy customer, you’ll likely have lots of questions about managing your energy with your new provider, Scottish Power.
Tonik Energy login
As a new Scottish Power customer, you’ll receive a welcome email encouraging you to set up an online account.
While it may not be as detailed as 100% online provider, Tonik Energy, there are a number of different things you can do through your new Scottish Power account, including:
- Paying and viewing bills
- Submitting meter readings
- Change your details
- Change your tariff
- Download the app
To register, all you’ll need is your postcode and 11-digit account number (which you’ll find on your welcome pack) and once you’re registered you can set up an email and password combination.
Why can’t I access my account?
It could be that you haven’t set up a Scottish Power online account yet. When Scottish Power took over, you will have had to create a new account with your new details, which will be different to your Tonik Energy login details. You can register for an account using the link below – all you need is your postcode and Scottish Power account number.
Another reason you might be struggling to access your account is that you’re using the wrong email address and password combination. These could be different to your Tonik Energy login details so make sure you’re using the right combination for your Scottish Power account and that there are no spelling mistakes. If you need to reset your password, you can use the link below.
If you’re still having trouble, you can call Scottish Power on 0800 027 0072.
Scottish Power top-up help
Scottish Power has thousands of prepayment customers across the UK with both traditional and smart prepayment meters.
If you have a traditional prepayment meter, you can top up at:
You can top up your gas meter from £1-£49 per transaction or from £5-49 per transaction for your electricity.
How do I get a new key/card?
If you had a prepayment meter with Tonik Energy, you should be sent a new key or card if your current one isn’t compatible with Scottish Power. However, if you’ve lost or damaged your key or card, you’ll have to contact Scottish Power to ask for a new one.
You can do this by calling 0800 027 0072 or use Scottish Power’s live chat service. You’ll be given a reference number to take to your local Payzone or Post Office where you can pick up a new one.
You’ll have to activate your new key or card before you top up, which you can do by putting it back into the meter.
What if I can’t top up?
If you can’t get to a shop or Post Office to top up, each meter holds £5 worth of credit to use in emergencies and situations like this. Your meter should beep when you can use your emergency credit.
You can access the emergency credit on your electricity meter by putting your key back in the meter when your credit falls below £1. To access the emergency credit on your gas meter, put your gas card in when your credit falls below £1.
If you have a smart prepayment meter, your in-home display (IHD) will alert you when you have £2 worth of credit left as a reminder to top up. It should beep and flash on the screen. It will then remind you when it drops to £1 to let you know your emergency credit is ready to be used. You can activate it through your IHD.
If you’re struggling to top up, even with emergency credit, you should contact Scottish Power by calling 0800 027 0072 or using the live chat service. They’ll be able to help you out until you’re back on track.
I want a Scottish Power smart meter
Automatic meter readings!
Did you know that with a smart meter you’ll never have to submit a meter reading again! 100% accurate bills, all the time. Give us a call to find out more about automatic meter readings.
Before going into administration, Tonik Energy began installing second-generation smart meters. These should stay smart throughout the switch to Scottish Power, however, if they don’t, you should call 0800 027 0072.
Opting for a smart meter comes with a number of benefits, including:
- 100% accurate bills
- They make you more aware of your energy usage
- See your usage in monetary terms
The installation process will take around 1-2 hours, so you’ll have to make sure that someone over 18 is at home and your meter is easily accessible. Your supply will also have to be turned off for roughly 30 minutes per meter while the engineer changes your meter.
Topping up your smart meter
If you upgrade to a smart prepayment meter when you switch to Scottish Power, you’ll never need to worry about a gas card or electricity key again.
You can top your meter up through the Scottish Power top-up app – simply sign in with your Scottish Power account number and choose how much you want to top up. Your credit should appear on your meter within an hour.
You can still top up at a Payzone or Post Office with a smart meter. If you choose to, there are two ways you can do this:
- Have a letter sent to you with a barcode on it. Take this letter to the Payzone or Post Office, where they’ll scan it to top your meter up.
- Get the barcode on the app. You won’t have to wait for the letter to arrive or worry about it being damaged or lost.
Why is my smart meter beeping?
Smart meters are extremely handy when it comes to managing our energy usage, even if this means beeping at us every now and then. There are a few different reasons why your smart meter could be beeping.
If you have a smart prepayment meter, it could be that you’re running low on credit. Your in-home display (IHD) will beep to let you know when your credit falls below £2 and again when it reaches £1. This is just to remind you to either top up or activate your emergency credit. Luckily, you can top up through the app or your online account from the comfort of your own home.
It could also be the case that your IHD needs moving. Whether this is because it’s lost connection to your meter and needs moving closer or it’s running low on battery and needs to be plugged in, it’s an easy fix.
What if I don’t want to be with Scottish Power?
If you don’t want to be with Scottish Power, it’s really easy to switch providers. Because Scottish Power was chosen by Ofgem to be your supplier, Tonik Energy customers won’t have to pay any exit fees.
When you were switched to Scottish Power, you were placed on a ‘deemed tariff’ automatically. This might be more expensive than your Tonik Energy tariff or even other Scottish Power tariffs. It’s worth comparing Scottish Power tariffs to see if you can change to a better one, or look at other providers if you want to switch back to a 100% renewable energy provider.
For help switching providers, call Utility Switchboard on…
Are you considering switching to Tonik Energy?
Unfortunately, you can no longer switch to Tonik Energy, however, new customers are switching to Scottish Power every day. You can use the rest of this page to compare how Scottish Power stacks up, or visit our separate Scottish Power guide.
Scottish Power vs Tonik Energy reviews
Reviews are always important to take into consideration when choosing an energy provider.
|Tonik Energy||3.5 out of 5||3.9 out of 5||2.25 out of 5|
|Scottish Power||1.8 out of 5||4 out of 5||1.1 out of 5|
Tonik Energy reviews on Trustpilot were extremely mixed but a much higher percentage of reviewers gave 4 and 5* reviews. Before they went into administration, multiple Tonik Energy reviews praised their customer service and easy account management.
However, they have also received many 1* reviews, especially around the time they ceased trading. It seems that many customers weren’t aware that the company had gone bust until weeks later and were under the impression that their energy was still supplied by Tonik Energy. Multiple customers had received incorrect final bills and were owed money they didn’t receive or told they owed money to Tonik Energy when they didn’t.
Scottish Power’s Trustpilot reviews are much less flattering. Multiple customers complain about communication issues from Scottish Power. This is often due to long wait times over the phone or lack of response to emails and complaints. However, according to a Which survey, this has improved significantly compared to last year.
Multiple positive reviews mention a massive improvement in customer service when they call Scottish Power. Staff are consistently branded ‘friendly’, ‘helpful’, and ‘understanding’. Despite this, many of their negative reviews suggest otherwise, calling the customer service ‘a joke’, ‘abysmal’, and ‘bullies’.
See our full Scottish Power review below.
If you were a Tonik Energy customer, you will have been placed on a ‘deemed’ tariff created specifically for Tonik Energy customers called Basic Energy V2. You should receive a welcome letter detailing the prices and tariff information, however, you can easily switch to one of Scottish Power’s other tariffs if they suit you better.
Scottish Power has a range of different tariffs available, each with different advantages and disadvantages.
|Fixed Price Energy||
|Fixed Price Energy + Boiler Cover||
To make sure you’re on the best tariff for you, call Utility Switchboard on…
All electricity providers have to share their Fuel Mix Disclosure with their customers so they can see where their electricity is coming from. This is especially prevalent in the current climate as more and more people are opting for renewable energy sources.
While some of Scottish Power’s tariffs are 100% renewable, others aren’t. This, unfortunately, leaves their overall fuel mix looking like this:
Warm Home Discount
Scottish Power is one of many energy providers that offer the Warm Home Discount to their vulnerable and low-income customers. With the Warm Home Discount, you could receive a one-off payment of £140 to help cover your energy bills from September to March.
Get £140 from the Warm Home Discount
Let us guide you through the Warm Home Discount and find you the right tariff that can also give you an additional £140 from the Warm Home Discount.
There are two groups of people eligible for the Warm Home Discount:
- The ‘core’ group – If you receive the Guarantee Credit element of Pension Credit, you’ll be in the core group and automatically receive the Warm Home Discount. You should receive a letter from the DWP letting you know if there’s anything you need to do.
- The ‘broader’ group – Customers will be eligible for the broader group if they receive certain income-related benefits or support. If you’re eligible for this group, you’ll have to apply for the discount every year through your energy provider.