Together Energy is a small energy company based in Scotland and has been ranked higher than many of the Big Six energy companies by Compare the Market, placing in their top 3. Despite its low use of renewable energy, it’s growing extremely quickly and has recently taken over Bristol Energy’s domestic customers.
Keep reading below to find out everything you need to know about Together Energy, whether you’re an existing customer or thinking of switching. As always, we’ve got you covered!
Together Energy at a glance
- Name Together Energy
- Customers 150,000
- % Renewable 100%
- CEO Paul Richards
- Founded 2016
- Headquarters Clydebank, Scotland
- Existing customers
- If you’re considering switching
Are you an existing Together Energy customer?
We’ve brought together the answers to some of your frequently asked questions to help you navigate and understand your energy supply.
Together Energy login
To get your online account set up, Together Energy will send you an email when they take over your energy supply. This email will contain your Together Energy login details and a link to get started.
The Together Energy online account is very simple. With your account, you can manage the basics such as:
- View bills
- Change your details
- Submit meter readings
- Make a complaint
- View tariff details
- Pay bills
Why can’t I access my account?
The most common reason for people not being able to access their online account is that they’re using the wrong login details, whether that’s your email address or your password. Check you’re using the right combination and there are no spelling errors (your password is case sensitive).
If you didn’t change your password when you set up your account, you can find it in the welcome email you used to register. However, if you did and still can’t remember, you can reset your password with the link below.
If you’re sure you’re using the right Together Energy login details, you can call the customer service team on 0141 846 1520 or email firstname.lastname@example.org.
Making payments and topping up
When you need to make extra payments to cover the cost of your energy, you can do so through your online account. If this is a regular occurrence, you might want to consider increasing the amount you pay each period to make sure you don’t have to keep topping up.
If you have a prepayment meter, you’ll have to pay for your energy before you use it by topping up an electricity key or gas card. You can top up both at:
How to get a new key or card
It’s easy to misplace your electricity key or gas card, but it’s just as easy to get a new one.
To request a replacement key or card, all you have to do is call Together Energy on 0141 846 1520 and you’ll be sent one as soon as possible. You might have to pay for your replacement, so try and keep it in a safe place.
I can’t afford to top up – what can I do?
Whether it’s nearing payday and you’re running out of credit or you’ve had a change of circumstance and need a bit of help, there are ways Together Energy can help you stay on supply.
Your meters both hold ‘emergency credit’ which is a little extra credit to keep you going until you can top up. Each meter has £5 worth of emergency credit which you can access once your credit falls below £1. All you have to do to activate this is reinsert your key/card into your meter. Bear in mind that you’ll have to pay this back in your next top up.
If your financial circumstances have changed and you’re struggling to pay, you can call Together Energy on 0141 846 1520 to talk about your next steps. Alternatively, you can call Citizen’s Advice on 0808 223 1133 for advice.
I want a smart meter
Unfortunately, Together Energy doesn’t supply smart meters at the moment, however, they have plans to in the future, in line with the Government’s plan to fight climate change.
They do, however, accept customers who already have a smart meter, but your meter might not stay smart until they start their own rollout. You’ll still be able to use your in-home display as normal but you’ll have to submit your meter readings manually.
Automatic meter readings!
Did you know that with a smart meter you’ll never have to submit a meter reading again! 100% accurate bills, all the time. Give us a call to find out more about automatic meter readings.
Are you considering switching to Together Energy?
There are a few things you might want to look at before you switch. We’ve brought them all together to help you decide whether or not Together Energy is for you.
Together Energy reviews
In its first year of trading, Together Energy amassed rave reviews. However, that has since changed as, across the board, the latest Together Energy reviews don’t look great. On Trustpilot, they have more 1* reviews than all of the others combined.
|Trustpilot||2.7 out of 5 | 10,158 reviews|
|Which?||48% overall score|
|Reviews.io||2.56 out of 5 | 9 reviews|
The main issues customers are bringing up are concerning billing issues. Some customers aren’t receiving bills for months and then being penalised when they’re not paid in time by having their direct debits increased or being chased up for money they don’t owe.
Together Energy recruits 90% of its staff from the poorest 10% of postcodes in Scotland, with 65% recruited from charities helping 16-25-year-olds not in education or work. However, according to a number of Together Energy reviews, their customer service team are mostly unhelpful and can take a long time to respond to requests.
Together Energy tariffs
If you’re switching to Together Energy, it’s worth noting that their tariffs include discounts if you’re paying by direct debit or sign up for dual fuel.
To switch to a new tariff, call Utility Switchboard on 020 3992 7717.
Fuel Mix Disclosure
The energy regulator, Ofgem, requires energy providers to share their Fuel Mix Disclosure which shows customers where each company gets their electricity from.
Many firms are now opting for 100% renewable energy, including Together Energy. This leaves their fuel mix looking like this:
Warm Home Discount
The Warm Home Discount is a Government-led scheme that allows low-income and vulnerable households to receive a one-off payment of £140 to go towards their winter energy bills.
Get £140 from the Warm Home Discount
Let us guide you through the Warm Home Discount and find you the right tariff that can also give you an additional £140 from the Warm Home Discount.
Unfortunately, Together Energy doesn’t offer the Warm Home Discount, however, they do offer other similar grants and allowances.
If you get Pension Credit, Income Support, income-based Jobseeker’s Allowance, or income-related Employment and Support Allowance, you could be entitled to Cold Weather Payments. This is led by the Department of Work and Pensions who will pay qualifying households a certain amount when the temperature falls below 0C for more than 7 days in a row.
If you’re of pensionable age or receive Pension Credit, Income Support, income-based Jobseeker’s Allowance, or income-related Employment and Support Allowance, you could also receive a Winter Fuel Payment. This is similar to the Warm Home Discount in that you receive a one-off payment to cover your heating bills. Depending on your circumstances, you could claim between £100 and £300.