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So Energy
Login, Tariffs, Reviews & Smart Meters

Disclaimer: The information on this page was correct as of August 20, 2021.

So Energy is a smaller 100% renewable energy provider set up in 2015. It hasn’t seen as quick growth as competitors Bulb and Octopus Energy, both set up around the same time, however, they’re continuing a steady growth with customer service at its heart.

Whether you’re a new or existing So Energy customer, keep reading to find out the answers to some commonly asked questions and some help deciding whether or not to switch. As always, we’ve got you covered!

So Energy at a glance

  • Name So Energy
  • Customers 300,000
  • % Renewable 100% renewable
  • CEO Simon Oscroft
  • Founded 2015
  • Headquarters London, England

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Are you an existing So Energy customer?



If you’re already with So Energy and have a few questions, we’ve got some of the answers that might be harder to find. If you’re a new customer, keep scrolling to find your answers.

So Energy login

So Energy’s tariffs are online-only, so there are loads of different things you can do through your online account, including:

  • Submitting meter readings
  • View your energy usage and compare it to the national average
  • Change how much you pay and when
  • Pay more towards your bills
  • View your balance and statements
  • View and change your tariff
  • Navigate multiple accounts

If you’re having any problems with your So Energy online account, you can email So Energy at help@so.energy or call 0330 111 5050 for help with anything you need.

So Energy login

Why can’t I access my online account?

Struggling to get into your online account on an online-only tariff can put you in a sticky situation. With so much information available in your account, you’ll want to get back in as soon as you can.

It may sound silly, but the main reason people struggle with their So Energy login is that they’re using the wrong email address or password. It’s easily done, so just give your details the once over and check for spelling mistakes, wrong passwords, or .com’s where there should be .co.uk’s.

Your email address will be the one that So Energy use to send you emails and bills, so this should be easy to find, but you can reset your password using the link below.

Reset your password

Making payments and topping up

Because So Energy doesn’t support prepayment meters, making payments is simple. You can either set up a direct debit when you switch or pay quarterly on receipt of bill. If you want to make payments sooner, you can do so through your online account. This might be useful if you’ve chosen seasonal payments and want to make two smaller payments over the winter months.

I want to upgrade to a smart meter

So Energy is in the early stages of rolling out SMETS2 meters to their customers across the UK in line with the Government’s plan to become carbon neutral. All So Energy customers are eligible for a smart meter and should be offered one soon if you haven’t already.

Bear in mind that during the installation process your electricity and/or gas (depending on which meter is being upgraded) will be turned off for roughly 1-2 hours and there will have to be someone over the age of 18 at the property throughout.

Automatic meter readings!

Did you know that with a smart meter you’ll never have to submit a meter reading again! 100% accurate bills, all the time. Give us a call to find out more about automatic meter readings.

Why does my So Energy smart meter keep beeping?

There are all kinds of reasons why your So Energy smart meter could be beeping and it can be hard to work out what it could be. Luckily, it’s usually one of two things:

  • Your in-home display is running low on battery – This is super simple to fix. All you have to do is plug it back into the wall and charge it up. It might be worth keeping it plugged in to avoid this happening so often, but make sure it’s not too far away from your meter or it could lose connection.
  • You’ve gone over your budget – Whether you’ve set a budget or not, your in-home display could be beeping to let you know you’ve reached or gone over the budget. Smart meters normally come with a preset budget, so even if you haven’t set one, this could still be the case. To stop this, you can either start using less energy or increase your budget through your in-home display. Alternatively, you could just turn the volume down!

Are you considering switching to So Energy?



Whether you’re switching to So Energy to save money or save the environment, there’s a lot you might need to know when deciding.

So Energy reviews

So Energy shares a lot of their positive reviews on their website, but it’s not just the good that defines a company.

Take a look at some of the scores So Energy have received across the years:

Reviewer Score More information
Trustpilot 4.4 out of 5 | 6,367 reviews
Google Reviews 3.9 out of 5 | 369 reviews
Which? 73% overall score

Many reviewers seem reluctant to switch from So Energy after their contract is up. They’re happy to stay due to the competitive prices and quality of customer service. Phone answer times are quick (sometimes just 30 seconds) and agents are friendly and understanding.

However, it looks as though some people are having trouble with refund processing times after they’ve switched from So Energy. A lot of people are also having trouble with smart meters and installations, however, this has been seen across most providers.

So Energy tariffs

So Energy only offers one tariff: So Cherry. It’s a fixed tariff, meaning your rates won’t change, however, if you like, you can choose to pay seasonal prices. If you decide to pay seasonal prices, you’ll pay less in the summer (April-September) when you’re using less energy but more in the winter (October-March).

Unfortunately, So Energy doesn’t support prepayment meters at the moment, so if you want to make the switch, you’ll either have to change to a different meter or choose a different provider.

Fuel Mix

So Energy puts its renewable energy source mix to its customers to decide. Customers cast their vote as to where they want their energy to come from (solar, wind, biomass, or hydropower) so how much of each energy source So Energy buys is dependent on the number of votes each source gets.

Last year, their customers chose:

Warm Home Discount

The Warm Home Discount is a Government initiative to help low-income and vulnerable households to afford their higher energy bills over the winter. There are certain criteria you’ll have to meet to be eligible for the discount, and if you’re accepted you’ll receive a one-off £140 payment to go towards your bills from September to March.

Get £140 from the Warm Home Discount

Let us guide you through the Warm Home Discount and find you the right tariff that can also give you an additional £140 from the Warm Home Discount.

When you’re accepted, you’ll be put into one of two groups:

  • The core group – To be eligible for the core group, you’ll receive the Guarantee Credit element of your pension credit. You won’t have to apply for the scheme as you’ll be entered automatically by the Department of Work and Pensions. If you’re in this group, you’ll receive a letter to tell you.
  • The broader group – There is a lot more criteria you have to meet to be placed in the broader group. This group is designed for low-income households who receive certain benefits and support. If you’re in the broader group, you’ll have to apply every year and there is only a limited number of discounts available for this group.
More about the So Energy Warm Home Discount

For more help switching...

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