Getting in touch with the right person when you call your energy provider can be tricky, so we’ve rounded up all the ways you can contact Scottish Power with all different questions.
Let us know what you need help with, and we’ll get you talking with the person you need.
I’d like to…
- Give a meter reading
- Fix my smart meter
- Get a new top up key/card
- Talk about my bill(s)
- Move into my new house
- Switch provider or tariff
- Report a power cut
- Download the app
- Make a complaint
- Apply for the Warm Home Discount
- Talk about something else
Giving a meter reading
It’s important to regularly send Scottish Power your meter readings to make sure you’re paying the right amount for your energy. Without a reading, your bill might be higher than it should because you’ll be charged an estimated amount based on how much energy you’ve used in the past.
It’s easy enough to submit meter readings and there are a few ways you can do this:
- Download the YourEnergy App
- Through your online account
- Call the Scottish Power meter reading phone number: 0800 027 8000 (an automated service)
If you have a prepayment or smart meter, you don’t have to submit meter readings, however, if you do want to, you can contact Scottish Power on 0800 027 8000.
Automatic meter readings!
Did you know that with a smart meter you’ll never have to submit a meter reading again! 100% accurate bills, all the time. Give us a call to find out more about automatic meter readings.
How to fix your Scottish Power smart meter
If your smart meter isn’t working properly, it can be frustrating that you can’t make the most of its great features any more. The best way to fix it depends entirely on what’s wrong.
If your in-home display is blank, it could be that it’s run out of battery. This is the easiest problem to fix as all you have to do is plug it back into the wall to charge. The battery life on the displays aren’t very long, so it’s usually best to keep it plugged in if you can.
If you have an older smart meter from Scottish Power that stopped working when you switched providers, it could be that your new provider doesn’t support your smart meter. Some providers only support the newer SMETS2 smart meters, however, SMETS1 meters are due an upgrade in the near future that will allow them to communicate over the same network as SMETS2 meters which will bring your smart features back.
If neither of these are the problem, you should contact Scottish Power by calling 0800 027 0072. You can also use the live chat feature on the Scottish Power app or their website.
Getting a new Scottish Power gas card or electricity key
If you’ve lost or damaged your top-up key/card, there’s no need to worry – you can get a replacement quickly and easily. Even if you’ve lost your key 7 times before, you can get an 8th! If you need one that day, you can pick up your replacement card/key from your local PayPoint or Payzone. You’ll be given a reference number by Scottish Power to take with you when you collect it so that it can be registered to your meter.
You can get this reference number through your online account, email, live chat, or by calling 0800 027 0072.
If you’ve lost a Scottish Power gas card, you’ll be able to top it up as soon as you collect your new one, however, if it’s an electricity key you’re after, you’ll have to put it in your meter at home before you can put any credit on it.
Paying bills and topping up
If you pay for your bills through direct debit, you don’t have to worry so much about paying your bills, but what if you pay a different way? How can you make payments?
If you have a prepayment meter, you can either top up through your online account or take your gas card or electricity key to your local PayPoint or Payzone and top up your meter at the shop. Once you’ve put money on your key or card, pop it into the meter to transfer your credit over. You can top up from £1.49 of gas and £5.49 of electricity at a time.
If you’re on a different type of meter and want to make a payment, there are more ways you can pay. You can use your online account or YourEnergy app to make a card payment by selecting ‘make a payment’ then ‘one-off payment’. You can either manually input your card details each time or you can save them to your account to make it easier next time.
The dedicated phone line for making payments is 0800 001 5115. Make sure you have your card details and account number on-hand ready to pay your bill. If you want to set up a payment arrangement, call 0800 001 5168.
If you’d rather trust your bank to make the payment, you can transfer the money to Scottish Power using the sort code 83-07-06 and account number 00674713. Use your 11-digit Scottish Power account number, which you’ll find on your bill, as the reference name.
Scottish Power billing issues?
A lot of people mention billing issues when talking about Scottish Power.
If you’re unfortunate enough to have had billing issues of your own, there are a few things you can do to get the problem resolved.
The first thing you should do is contact Scottish Power directly by calling 0800 027 0072. By talking directly to customer service, they might be able to rectify the issue straight away there and then on the phone.
Alternatively, you could contact them using the live chat feature on their website. This will make it easier to keep a trail of who you’ve spoken to, when, and what about.
Try and keep a record of all interactions you have about Scottish Power billing issues in case you need to take it further or make a complaint.
Moving into a new house
When you’re moving home, you’ve got all kinds of different things on your mind. Don’t let switching energy providers stress you out too much!
Bringing Scottish Power with you to your new home
If you’re already a Scottish Power customer, all you need to do is use your online account to tell them where you’re moving to and your final meter readings. They can make the switch for you while you have other things to be doing. You can also email them or use their live chat service for a quick response and to talk to a friendly Scottish Power customer service member.
If you’re moving to a new area, it’s worth knowing that your energy bills might be more expensive. Some areas of the UK have higher energy prices than others, so don’t be surprised if your bill goes up or down.
Set your utilities up in your new home!
Let us set everything up for you and leave you with one less thing to think about when moving house! Give us a call now, sit back and let us do the work.
I want to switch provider or tariff in my new home
If you’ve moved into a house already with Scottish Power, all you have to do to switch is contact the supplier you want to switch to and they can do the rest for you.
If you want to switch to Scottish Power, you can give them a call on their dedicated ‘Move Home’ team on 0800 280 2940. Give them your new address and property type, your move-in date, and your bank details to get started. Alternatively, you can give Utility Switchboard a call on 020 3992 7717 for help switching in your new house.
If you’re not sure who currently supplies your home with gas, you can call the MPRN helpline on 0870 608 1524. If you want to find out who supplies your electricity, you can call the Energy Networks Association on 020 7706 5100.
How to report a Scottish Power gas leak or power cut
Did you know…
Your energy supplier isn’t responsible for dealing with power cuts or anything electrical or gas-related other than the billing of your usage. Your distribution network operator is responsible for the maintenance and operation of the electric and gas networks up and down the country.
Power cuts and gas leaks are things that need to be seen to straight away.
If you’ve had a power cut or are having problems with your power, you can call 105 to talk to the Distribution Network Operators.
If you suspect a gas leak, call the National Gas Emergency Helpline on 0800 111 999.
If you suspect it might be carbon monoxide, you should get out of the house for some fresh air first. Even if you’re not feeling unwell, you should call a doctor to be tested for carbon monoxide poisoning. If you are feeling unwell after a suspected leak, call 999 as soon as you’re out of the house.
Downloading the YourEnergy app
The Scottish Power Your Energy app is designed to help customers manage their energy wherever they are. You can have full control over your energy at all times at the click of a button.
With the YourEnergy app, you can:
- Manage your account
- Control your smart home devices
- Find information on your electric vehicle and where to find charging points
- Change your tariff and payment options
- View your bills and energy usage
- Submit meter readings
- Contact Scottish Power directly through the app
- Top up your Scottish Power smart meter
Scottish Power complaints
If, unfortunately, you come across any problems either with Scottish Power or about Scottish Power, you can give their complaints line a call on 0800 074 1985. You’ll be given a dedicated complaint handler to look after your complaint and try to get it resolved as quickly as possible. If you’re not happy with the way things are resolved, you can escalate your complaint to the Customer Service Director.
If there’s something else you’d like to talk to Scottish Power about, you can call them on 0800 027 0072 from 8.30 am – 7 pm Monday to Friday or 8.30 am to 1 pm Saturday. If you need them any other time, you can email them or use their live chat feature.