Robin Hood Energy was an ambitious project run by Nottingham City Council to rival the Big Six with a not-for-profit approach in an attempt to end fuel poverty. Unfortunately, it only lasted a few years until it (and all of its white label energy companies) was bought out by British Gas in October 2020.
Robin Hood Energy customers have been moved onto a tariff at British Gas, who now supply their energy. To find out more about British Gas, click here to visit our guide.
Here, you can find out everything you need to know about Robin Hood Energy and its merger with British Gas. As always, we’ve got you covered!
Robin Hood Energy at a glance
- Name Robin Hood Energy
- Customers 125,000
- % Renewable 94.3%
- CEO Nottingham City Council
- Founded 2015
- Headquarters Nottingham, England
- Existing customers
- What does the merge with British Gas mean for you?
- Robin Hood Energy login
- Topping up your meter
- Smart meter questions
- If you’re considering switching
Are you an existing customer?
Robin Hood Energy customers will now have their energy supplied by British Gas. To find out more about how the merge has affected you and to answer some of your burning questions, keep reading below.
What the merge with British Gas means for you
Robin Hood Energy customers should have been informed that their energy supplier was being bought out by British Gas in October 2020. If you didn’t receive a letter, here’s what you need to know.
Who is affected?
All Robin Hood Energy customers will have their supply moved over to British Gas.
This includes the following subsidiary providers:
- Angelic Energy
- Beam Energy
- Citizen Energy
- Fosse Energy
- Great North Energy
- The Leccy
- RAM Energy
- Southend Energy
- White Rose Energy
- Your Energy Sussex
Do I need to do anything?
No. British Gas and Robin Hood Energy will sort the switching process between themselves.
All of your direct debit details will be moved over to British Gas automatically, however, you might need to set up a new online account if you’d like one.
Will I lose supply?
The merge shouldn’t affect your supply.
If you do lose supply, you should contact British Gas by calling 0333 020 9816.
What happens to the credit and debit on my account?
If you had credit left in your Robin Hood Energy account, that will be moved over to your new British Gas account. It may take a few weeks for it to show up on your account so don’t worry if you don’t see it straight away.
If you owed money to Robin Hood Energy, the debt will be moved over to your new British Gas account. You’ll now owe the money to British Gas rather than Robin Hood Energy.
If you’re a prepayment customer, you’ll need to use all of your credit before the switch date. The credit can’t be transferred to your British Gas account for technical reasons.
What if I don’t want to be with British Gas?
If you’d rather not be with British Gas, it’s easy to switch providers. And, because Robin Hood Energy customers were switched due to their provider going bust, they can switch with no exit fees.
For help switching, give us a call on 0203 992 7717 or use our guides to find the right provider for you.
Robin Hood Energy login
As Robin Hood Energy has ceased trading, you can no longer access your online account. However, you should have set one up with British Gas when they took over your energy supply.
Through your new online account, you can:
- Book an engineer
- Change your details
- Change tariffs
- View your bills
- Make payments
- Move home
- Book a smart meter installation
- Submit meter readings
Why can’t I access my account?
The Robin Hood Energy website has been closed, so you won’t be able to access anything from your old online account. However, you can do all the same things and more through your British Gas online account, which you’ll need to set up when they take over your energy supply.
Your Robin Hood Energy login details are likely different from your British Gas details, but you can use any of the following to access your account:
- Your email address
- Your customer reference or account number
- Your sales order number
- Your HomeCare order number
If you’ve forgotten your British Gas login details, you can simply enter a few details such as your address and phone number instead. They should be able to find the right account for you to enter your password.
If you’ve forgotten your password, you can reset it using the link below.
Topping up your meter
If you had a prepayment meter with Robin Hood Energy, you should have received your new top up key and/or card around the time British Gas took over your supply.
You can top up your meter at:
- Post Office
If you have a smart prepayment meter, you can also top up through your online account or using the British Gas app.
How do I get a new key/card?
It’s easy for top-up keys and cards to get lost or damaged. Luckily, it’s also easy to get a replacement. All you have to do is call British Gas on 0333 202 9816.
To get your new key/card, British Gas will give you a reference number. Write this down and take it with you to your local Payzone so they can activate your key. You’ll need to wait around 30 minutes between getting your reference number and going to the shop.
If you can’t get to a Payzone, you can also have your replacement posted to you.
I want a smart meter
Smart meters are becoming increasingly popular across the country and are being rolled out at an alarming rate. Suppliers are aiming to have smart meters in 85% of customers’ homes by the end of 2021 as a part of the Government’s plan to improve our energy usage and reduce our impact on the environment.
Automatic meter readings!
Did you know that with a smart meter you’ll never have to submit a meter reading again! 100% accurate bills, all the time. Give us a call to find out more about automatic meter readings.
Smart meters come with a huge range of benefits, including:
- Your energy is more easily understandable
- They send meter readings automatically at regular intervals
- 100% accurate bills
- You can see where your money is going
- They help you cut back on your usage and spending
To upgrade to a smart meter, simply click the link below.
Topping up your smart meter
If you have a smart prepayment meter, you can top up your meter wherever you are, without having to go to the shop.
When your smart meter was installed, you will have been given a Smart Card. You don’t always need the card, however, you will need to know your Smart Card Number (SCN) whenever you want to top up.
With your SCN, you can top up:
- Through the app
- Through your online account
- At a Payzone or Post Office
- By calling 0330 100 0303
- Online without an online account
Are you considering switching?
Unfortunately, if you’re looking to switch energy providers, you can no longer switch to Robin Hood Energy. However, British Gas is as good a choice as any.
British Gas vs Robin Hood Energy reviews
Looking at both British Gas and Robin Hood Energy reviews (from when they were still trading), they have very similar scores across the board.
|Reviewer||Robin Hood Energy score||British Gas score|
|Trustpilot||3 out of 5||3.1 out of 5|
|Reviews.io||1.6 out of 5||1.3 out of 5|
|Citizen’s Advice||2 out of 5||3.45 out of 5|
Unfortunately, Robin Hood Energy customers have been having some trouble through the merging process. Multiple customers who left over a year ago are being contacted and told they’re in debt, and some who were still customers when the company was bought are being sent inaccurate final bills.
Luckily, British Gas has recently invested a lot more into improving its customer service, and the improving review scores are a reflection of what a great and much needed investment this was.
See our full British Gas review below.
British Gas is known to be one of the more expensive options on the market, however, there is a sense of security in their tariffs as you know they’re not going anywhere any time soon, unlike Robin Hood Energy.
Take a look at some of their tariffs below to see if British Gas has the right tariff for you.
|Home Energy Secure||
|Standard Variable Tariff||
To make sure you’re on the right tariff for you, give Utility Switchboard a call on…
All energy suppliers are required to share their Fuel Mix Disclosure. This tells its customers where their energy is coming from, which is currently extremely important when choosing an energy provider.
More and more customers are looking into renewable energy providers, and Robin Hood Energy would have been a good contender, with 94.3% of its electricity coming from renewable energy sources.
As an energy giant, British Gas aren’t yet able to become 100% renewable, leaving their fuel mix looking like this:
Warm Home Discount
The Warm Home Discount is a Government-led scheme in which vulnerable and low-income households could receive a £140 discount on their winter energy bills. Like Robin Hood Energy, it was set up to help put an end to fuel poverty in the UK.
Get £140 from the Warm Home Discount
Let us guide you through the Warm Home Discount and find you the right tariff that can also give you an additional £140 from the Warm Home Discount.
There are two groups of people eligible for the Warm Home Discount:
- The ‘Core Group’ – For those who receive the Guarantee Credit element of Pension Credit
- The ‘Broader Group’ – For those who are on a low income or receive certain means-tested benefits, such as Jobseekers’ Allowance, Income Support, and Universal Credit.
Luckily, Robin Hood Energy customers who were due to receive the discount will still receive it from British Gas. However, some customers who weren’t eligible before, may be now as British Gas has a much wider eligibility criteria.