Contact Opus Energy
Phone, Email & Help

If your business needs to contact Opus Energy, you can use this page to find out how and make the process a little easier.

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Disclaimer: The information on this page was last updated on 21/12/2022, 09:58:08

Getting in contact with your energy provider can be a time-consuming task. But, as a business, you don’t have that time to waste. That’s why we’ve brought together all the ways to contact Opus Energy for any reason. As always, we’ve got you covered.

Submit a meter reading

Submitting meter readings to your energy provider is an extremely important task in order to receive accurate bills, meaning you only pay for the energy you use. You’ll likely be asked for readings monthly, but where do you submit them?

Luckily, there are a few different ways you can manually submit your meter readings to Opus Energy:

  • Through your online account
  • Call 0843 227 2377
  • Email
  • Email
Give accurate, automatic meter readings ⚡️

Did you know that with a smart meter you may never have to submit a meter reading again! 100% accurate bills, all the time. Give us a call to find out more about automatic meter readings.

020 3992 7717

Alternatively, you could change to a smart meter, which will send your readings automatically at regular intervals. This will usually be half-hourly for the most accurate readings, but you can also change it to daily or even weekly.

If your business is eligible for a smart meter, Opus Energy should contact you about having one installed or you can use the button below to register your interest.

Request a smart meter

Talk about your bills

There are a number of different reasons you might want to contact Opus Energy about your bills. Whether you think you’ve been billed incorrectly, you’re due a refund, your account is in debit, or you just want to make a payment, it’s important to get these problems sorted as soon as possible.

There are a few ways to pay your energy bills with Opus Energy:

  • Through your online account
  • Direct debit
  • Call 01604 797301
  • Send a cheque with your account number as the reference to:
    Opus Energy Ltd
    PO Box 55
    S98 1DZ

If you need to contact Opus Energy about your bill for any other reason, you can email or call 01604 797301.

What to do if you’re struggling to pay

Running a business can be tough – unexpected costs can arise or profits can fall immensely. If this happens, you might be in a position where you can’t afford to pay your energy bills.

The first thing you should do if you’re struggling to pay is to call Opus Energy on 01604 797306 and talk about what they can do to help. This may include setting up a payment plan or another credit solution. Talking to your provider is the best way to ensure your energy supply isn’t cut off due to overdue payments.

If you think you might need external help, you can talk to Business Debtline, a charity set up to give advice to businesses in the same situation and offer a lot of information on how to deal with your business debts.

Moving into a new premises

Moving house? 🏠 Set up your utilities, today!

Let us set everything up for you and leave you with one less thing to think about when moving house! Give us a call now, sit back and let us do the work.

020 3992 7717

Whether you’re expanding or simply moving premises, you’ll have to let your energy provider know so that they can move your supply to the new site.

If you’re moving in, moving out, or setting up a new tenant account, you’ll have to fill out the relevant form to give Opus Energy more information on your move. You can find all of these forms online.

If you have any questions about moving, you can email or call 01604 673 155.

Moving with Opus Energy

If you’re a broker or consultant and your client is moving premises, you’ll also need to send a signed Letter of Authority. Your client might also need to be contacted directly on some matters, but you’ll be able to liaise with Opus Energy about most things.

Switch to Opus Energy

If you want to switch to Opus Energy, you can get a quote online or by calling 01604 656 534. They’ll ask you a little bit about your business and energy usage to get an idea of what you’re looking for. Then, you can work together to come up with a tariff tailored to your business and get your personalised quote. Bear in mind that if you agreeing over the phone is binding to the new contract.

Once you’ve decided you’re ready to switch, you’ll have to contact your current supplier to cancel your contract and let them know you’re switching otherwise they could block the switch from happening.

You’ll have to send:

  • A termination letter including your business’ letterheaded paper
  • Your business’ name and address
  • Notice that you want to end your contract
  • Your contract number and renewal date
  • Your MPAN and/or MPRN
  • Supply address
  • A signature from the business owner or representative

Opus Energy will then work with your supplier to switch your supply and you’ll receive a welcome pack when it’s finalised.

How to switch your business energy provider

How to report a power cut or gas leak

Did you know...

Your energy supplier isn’t responsible for dealing with power cuts or anything electrical or gas-related other than the billing of your usage. Your distribution network operator is responsible for the maintenance and operation of the electric and gas networks up and down the country.

When you have a power cut, you’ll have to get in touch with your DNO. If you don’t know who that is, you can call the dedicated power cut line on 105. Your DNO is responsible for fixing the problem and getting you back on supply and they can also give you updates on the situation if it’s already been reported.

If you’ve had a gas leak, you should call the National Gas Helpline on 0800 111 999. Open all the windows and doors and try to get everyone out of the building for some fresh air.

If you think it might be a carbon monoxide leak, you should also call a GP to get tested for carbon monoxide poisoning, even if you’re feeling fine. If anyone does start to feel unwell AT ALL, you should call 999.

How to download the app

If you’re an Opus Energy customer with up to 10 SMETS2 smart meters, you can use the My Smart Energy app. The app is extremely useful when it comes to taking control of your energy usage and supply. It connects to your smart meter to show your business’ energy usage either in kWh or monetary values.

Understanding more about your energy use can help you see where you can cut back to save money and energy. Encourage your employees to get involved and you could see extreme savings. Not only for your business but also for improving your carbon footprint and help the environment (a great selling point).

The app is compatible with devices using Android 5.0 and above or iOS 10.0 and above.

Download for Android
Download for iOS

How to make a complaint

Having problems with your energy provider or supply can be a nightmare, especially for businesses. If something’s gone wrong and you want to complain about Opus Energy, there are a few ways you can do so:

  • Using the online form
  • Email
  • Call 0800 630 0841
  • Write to:
    Customer Care
    Opus Energy House
    8-10 The Lakes
    NN4 7YD

When making your complaint, make sure to include as much information as possible, including your account details, to have the problem solved as quickly as possible. A Customer Care team member will get back in contact with you for any more information or to update you on their next steps and what to expect.

For confidential and impartial advice on your problems, you can also contact Citizen’s Advice on 0808 223 1133 or Business Debtline on 0800 197 6026.

Talk about something else

If there’s something else you want to talk about, there are a number of different ways you can contact Opus Energy to have your problems solved.

Method Number/link
Phone 0843 227 2377
Letter Customer Care
Opus Energy House
8-10 The Lakes
Twitter @Opus_Energy
Facebook Click here to be redirected

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