Opus Energy is one of the many 100% renewable energy companies providing environmentally-friendly gas and electricity to businesses across the UK. Opus Energy’s parent company, Drax, has announced their mission to become carbon negative by 2030, removing more carbon dioxide than it produces.
You can use the page below to find out more about Opus Energy, whether you’re an existing customer or considering switching your business’ energy provider. As always, we’ve got you covered.
Opus Energy at a glance
- Name Opus Energy
- Customers 368,000
- % Renewable 100% renewable
- CEO Paul Sheffield
- Founded 2002
- Headquarters Northampton, England
- Existing Opus Energy customers
- If you’re considering switching to Opus Energy
Are you an existing Opus Energy customer?
If Opus Energy is your business’ gas or electricity supplier, you can use this page to make the most of your energy and find the answers to some of the most frequently asked questions.
Opus Energy login
My Opus Energy is your online account and a great way to manage your energy bills and usage. It has all the features you might need, whenever you might need them.
Through your online account, you can:
- Submit meter readings
- View and pay your bills
- View your tariff details
- Close your account
- Change your contact details
- View your energy usage (if you have a smart meter)
Why can’t I access my Opus Energy account?
The most common reason people struggle to access their account is that they’re using the wrong Opus Energy login details. Make sure there are no spelling mistakes and that you’re using the right combination of email address and password. If you need help, you can reset your password using the link below.
If you’ve tried this and it hasn’t changed anything, you can call the Opus Energy customer service team on 0843 227 2377 or email email@example.com. Make sure you have your account details available to get the problem solved as soon as possible. You should be able to find everything you need on your bill or other letters Opus will have sent you.
When it comes to paying your bills, you want to make sure everything goes as smoothly as possible for you. That’s why Opus Energy has made it easy to make payments with four different ways to pay:
- Through your online account
- By Direct debit
- By calling 01604 797301
- Send a cheque with your account number as the reference and send it to:
Opus Energy Ltd
PO Box 55
Make sure that you include your account number as a reference on every payment you make to avoid any billing mistakes.
If you’re having trouble paying or have any questions about your payments, you can call 01604 797301.
Can I upgrade to a smart meter?
Unless your business premises is somewhere with a bad mobile signal, you should be able to upgrade to a smart meter.
Automatic meter readings!
Did you know that with a smart meter you’ll never have to submit a meter reading again! 100% accurate bills, all the time. Give us a call to find out more about automatic meter readings.
Opus Energy is installing smart meters across the country and should get in contact if you’re eligible for one. If you haven’t heard anything or want one sooner, you can call 0800 668 1337 or use the link below to register your interest.
Smart meter installation should take around an hour per meter with your supply needing to be turned off for half of the time. There are cases where it may take longer, however, this is simply to make sure the new meter is installed correctly and is safe to use.
If you have more than one location, Opus Energy will work with you to minimise disruptions and try to book installation for multiple sites in one go.
Why have I been asked to submit meter readings when I have a smart meter?
Just like any piece of tech, smart meters don’t work perfectly all the time. If Opus Energy can’t get automatic reads from your smart meter, they might ask you to submit them manually. If this does happen, you can have an engineer sent out to find out the problem and have your smart meter back to normal in no time.
If you ignore these and don’t submit readings, you might receive an estimated bill in the meantime. These often end up higher than an accurate bill so it’s important that you send the readings when you’re asked to.
Are you considering switching to Opus Energy?
If you’re considering switching energy providers, you can use this page to find out more about Opus Energy and how to switch.
Opus Energy reviews
Opus Energy reviews are very negative across the board – not many customers have anything good to say. However, customers more often than not take to review boards to share their bad experiences rather than the good ones unless prompted, which Opus Energy doesn’t. Because of this, these ratings should be taken with a pinch of salt.
|Trustpilot||1.6 out of 5 | 1,652 reviews|
|Reviews.io||1 out of 5 | 37 reviews|
|Review Centre||1.2 out of 5 | 253 reviews|
Customers often complain about billing issues – either being charged much more than they should or having payments chased up when they’ve already paid. While there is no good time to be overcharged or have billing issues, these past few years have been some of the worst for businesses. Most UK businesses have been closed for months and are now being chased for thousands of pounds worth of energy or threatened with disconnection.
However, the positive Opus Energy reviews are frequently praising customer service staff after issues have come up. While these reviews do mention having had bad experiences in the past, it goes to show that good customer service is an extremely valuable asset.
As a business energy provider, energy quotes will vary depending on the needs of your business. However, Opus Energy has two different products you can choose from, both of which are 100% renewable.
|Opus Advance||Opus Advance Plus|
|Standard tariff||Support British generators|
|Help reduce carbon dioxide||Printed and digital assets show you care|
|Promote sustainability||Use wind, solar, and hydropower responsibly|
|Certifiable energy||Certifiable energy|
Energy regulator, Ofgem, requires all energy providers to share their fuel mix with their customers to show where their electricity is sourced. This is especially important to customers as we become more and more aware of our impact on the environment and finding ways to improve.
Opus Energy is a 100% renewable energy company, which works closely to improve the environment for future generations. With its parent company, it aims to become carbon negative by 2030, in line with the Government’s plan to become carbon net-zero.
can also break down Opus Energy’s fuel mix into which renewable energy sources they use:
How to switch
Before you start the switching process, find out the terms of ending your contract with your current supplier. You might not be able to if you haven’t reached the end of your contract and they may object to your switch. You might also have to write to your current supplier to cancel your contract and let them know you’re switching.
If everything’s good to go, you should call Opus Energy on 01604 653272 for a quote. They’ll ask you a little bit about your business, energy usage, and needs in order to come up with the best tariff and quote to suit your business. Bear in mind that if you agree to switch, even over the phone, this can count as a binding contract.
Once you’ve agreed to your new contract, Opus Energy will start the switching process by contacting the industry’s registration database, which will then contact your current supplier to notify them about the switch. You will likely have to submit a final meter reading during the process.
When the switching process is complete, you’ll receive a welcome pack giving you all the details of your new business energy tariff and what to do next to make the most of your energy supply.