If you need to contact Npower, you'll now have to go through EON. Here are all the numbers and methods of getting your questions answered.
Disclaimer: The information on this page was last updated on 20/12/2022, 14:49:41
Now that Npower has merged with EON, you might not know how to get in touch or get things done. Luckily for you, we've got everything you need to take control of your energy again. As always, we've got you covered!
Please note that Npower has now been completely taken over by Eon. To find out more about your new provider, visit this page.
The main way to submit a meter reading is through their online resources. Logging onto your online account should bring you to a simple process in order to log your meter reading.
If you’d rather speak to a human to submit your meter reading, this is also an option – via calling customer service directly and handling it over the phone.
Did you know that with a smart meter you may never have to submit a meter reading again! 100% accurate bills, all the time. Give us a call to find out more about automatic meter readings.
Below you can see the available methods of contacting Npower to give your meter readings, both online and over the phone:
|Customer Service||0345 052 0000|
|Online||Click here to be redirected|
|Live chat||Click here to be redirected|
If your smart meter has stopped working, it’s usually fairly easy to get it fixed, depending on the issue.
If there’s a problem with your in-home display (IHD), the first thing to check is the battery. In-home displays don’t have a very long battery life, so you should try and keep it plugged in and charging whenever you can. You can also try turning the IHD off and on again to see if that solves the problem.
If your smart meter isn’t sending readings or lost its other smart features when you switched provider, it may be that you have an older generation smart meter that isn’t compatible with your new provider’s technology. A fix for this is in the works, however, you might be able to persuade them to upgrade your meter to a newer one.
The best way to make sure your smart meter gets back up and running is to get in touch either through the live chat feature or by calling 0345 052 0000.
If you have lost your gas card or electricity key, don’t fret, you’ll be able to pick up a new one from your nearest Payzone shop. Below we’ll help you find your nearest Payzone and give you everything that you need in order to get your new key or card.
In order to get a new electricity key, you’ll need to call EON to get a reference number. Follow the below steps and you’ll have your new key in no time:
Alternatively, you can fill out this form. However, it will take slightly longer to get your key to you.
Getting your new gas card should be free of charge, but depending on your local store they may charge you a small fee. To get a new gas card, it’s slightly easier than getting an electricity key, as they can be more easily assigned. There are some added steps, however, in the case that there’s an error with the meter.
If there is an error with your card or meter, when contacting customer service, make sure that you are nearby your meter so that you can make a note of any fault messages on the screen if there are any.
In order to get your new gas card, follow the below steps:
If you’d like to contact EON regarding a recent bill or making changes to your account, you’re in the right place. Whether it's about bills from Npower or EON, there are two main methods that you can get in touch about your bill, online and via customer services. Here’s a list of the tasks that you can complete through your online account:
If you’d like to access your new EON online account you can click the button below.
You can contact EON about billing issues by calling 0345 052 0000
Moving home is never a straightforward process and with that there are many factors to take into account. In order to lighten the load in regards to dealing with transferring utility accounts and billing we have a little primer for moving home with Npower or EON.
When you move into a new home, you need to make sure that you’ve done the following:
If you’re moving in or moving out, you can call 0345 303 3020.
Let us set everything up for you and leave you with one less thing to think about when moving house! Give us a call now, sit back and let us do the work.
Unfortunately, you can no longer switch to Npower, however, you can easily switch to or from EON.
If you were an Npower customer, you can switch away from EON without having to pay any exit fees if you'd rather not be with EON or would like to switch to a different tariff.
If you want to switch to EON, you can get a quote online or call 0808 501 5200.
Alternatively, you can call Utility Switchboard on 020 3992 7717 to find the best tariff for you.
Your energy supplier isn’t responsible for dealing with power cuts or anything electrical or gas-related other than the billing of your usage. Your distribution network operator is responsible for the maintenance and operation of the electric and gas networks up and down the country.
If you’ve had a power cut or had trouble with power lines, call Distribution Network Operators on 105.
If you can smell gas or suspect a leak, call the National Gas Emergency helpline on 0800 111 999.
If you think your leak might be carbon monoxide, call a doctor to get tested for carbon monoxide poisoning, even if you’re feeling fine. If you’re feeling unwell at all after a suspected leak, call 999 and get some fresh air straight away.
Let us guide you through the Warm Home Discount and find you the right tariff that can also give you an additional £140 from the Warm Home Discount.
The Warm Home Discount scheme is a government initiative in association with many energy providers.
The initiative runs between September & March to give you up to £140 off your electricity bill. It is in place to help those in danger of fuel poverty during the trying winter months. This including pensioners and those of low income households.
Each year, it is paid in a one-off discount against your energy bill. It is received in the form of account credit or as a voucher for pay as you go customers.
If your question hasn't been covered on this page, Npower customers can get in touch with EON by calling 0345 052 0000 or joining a live chat with a customer service advisor.
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