Nabuh Energy focuses mainly on prepayment customers, offering one of the cheapest prepayment tariffs in the UK. It has recently been bought by British Gas in its latest growth attempt but is still trading under its own brand with the only difference being the supply.
Whether you’re a new or existing Nabuh Energy customer, we have the answers to questions you might have about your energy supply. As always, we’ve got you covered.
Nabuh Energy at a glance
- Name Nabuh Energy
- Customers 36,000
- % Renewable 8.3% renewable
- CEO Klaus Bach
- Founded 2016
- Headquarters Sheffield, England
- Existing customers
- If you’re considering switching
Are you an existing Nabuh Energy customer?
If you’re an existing customer, keep reading to find out more about keeping on top of your energy supply.
Has anything changed since British Gas bought Nabuh Energy?
Even though Nabuh Energy is now owned by British Gas, they are still trading under the same name. Nothing will change for you as a customer – you’ll still be on the same tariff, still paying the same amount, and still have the same account number and details. You won’t see any difference.
To find out more about this, click here.
Nabuh Energy account login
With more and more energy providers going paperless, online accounts are a great way to manage your energy.
With a Nabuh Energy online account, you can:
- Submit meter readings
- Make payments
- Top up your meter
- Monitor your energy usage
- View and download your bills
- Change your details
When you switch to Nabuh Energy, you should be sent a welcome email with a link to register for your account. If you haven’t been sent this, you can use the link below to register or call 03300 414 902.
Why can’t I access my account?
The main reason people struggle to get into any online account is that they’re using the wrong details – it happens to the best of us. Make sure there are no spelling mistakes and that you’re using the right combination. If you’ve forgotten your details, you can request an account ID reminder or reset your password.
If you’ve tried this and still can’t access your account, you can call 03300 414 902 for help.
Making payments and topping up
Nabuh Energy focuses mainly on prepayment customers. If you have a prepayment meter (including a prepayment Economy 7 meter) with Nabuh Energy, you can top up at:
While prepayment customers are the main focus, there are also a few tariffs available for those with a credit meter (including Economy 7). If you do have a credit meter supplied by Nabuh Energy, you’ll have to pay by direct debit.
How do I get a new key/card?
If your top-up key or card has gone missing or been damaged, you might be worrying about how to go about getting a replacement and staying on supply.
For a new gas card or electricity key for your credit meter, you can call 03300 414 902. Your replacement will be sent via 1st class post on the same day. If it’s a new electricity key you need, you might also be able to pick one up from your local PayPoint within an hour. The customer service advisor will help you with this when you call.
If you have a smart prepayment meter, you can still top-up online or through the app without needing a key or card. However, if you prefer, you can also request a new smart card with the link below.
Nabuh Energy top up online
If you have a smart meter with Nabuh Energy, you don’t need to worry about keys and cards anymore. You can easily top up wherever you are online, through the app or over the phone.
If you’d still prefer to top up in the shop, you’ll be sent a smart top-up card for each meter which you can take to any PayPoint which supports smart top-ups. However, not all PayPoint outlets offer smart top-ups so you might be better off doing your Nabuh Energy top up online.
Once you’ve paid, your credit will go onto your meter automatically without you having to worry about having to activate it in time.
What if I can’t afford to top up?
If you’re struggling to top up, your meter will hold extra credit to be used in emergencies like this. Each meter holds £5 worth of emergency credit which can be activated when your gas credit falls below £2 or your electricity credit falls below £1.
To activate your emergency credit with a credit meter, you simply have to reinsert your key or card when you run low and press the ‘A’ button. If you have a smart meter, your emergency credit should activate automatically.
If you’re going to struggle to pay your bills in the long run, you should get in touch with Nabuh Energy by calling 03300 414 902. You can talk with them about your options or set up a payment plan.
I want a smart meter
Smart meters are being rolled out across the country in an effort to make the UK more energy-efficient and improve our impact on the environment.
Automatic meter readings!
Did you know that with a smart meter you’ll never have to submit a meter reading again! 100% accurate bills, all the time. Give us a call to find out more about automatic meter readings.
Nabuh Energy is installing smart meters area-by-area and should get in contact when they’re installing in your area to offer you one. You don’t have to have a smart meter, but they come with a range of benefits, including:
- Making you more energy-aware
- Saving you money
- Topping up online
- Automatically sending meter readings so you don’t have to
Why does my Nabuh Energy smart meter keep beeping?
Your smart prepayment meter could be beeping to let you know you’re running out of credit. While this is a handy feature to have, the beeping can get annoying after a few times or if you already know you’re running low (especially as you can see your credit through the in-home display already). The easiest way to fix this is by making sure your meter is always topped up, which you can do easily online or through the app.
It could also be letting you know that your in-home display is running low on battery. This isn’t as important a fix as running out of credit, but it’s a lot easier. All you have to do is plug it back into the wall and charge it up again. It might be worth keeping it plugged in permanently to avoid this in the future.
Are you considering switching to Nabuh Energy?
If you’re thinking of switching to Nabuh Energy, there are a few things you might want to consider first. We’ve brought some of the most important together so you can decide if Nabuh Energy is for you.
Nabuh Energy reviews
Nabuh Energy seems to have similar reviews across the board – but not very good ones!
|Trustpilot||1.6 out of 5 | 439 reviews|
|Google Reviews||1.6 out of 5 | 482 reviews|
|Citizen’s Advice||1.9 out of 5|
There is an extremely high amount of complaints about billing issues – many of which are from direct debit customers being charged for no apparent reason or after they’ve switched. Some prepayment customers are left without an energy supply after they have topped up or their top-up isn’t being activated on their meter.
Alongside these billing issues, it takes a very long time for a response, meaning that any issues can take even longer to be resolved.
On the flip side, a large number of the few positive reviews from customers are praising customer service staff for their help in resolving issues and low prices for prepayment customers.
Nabuh Energy tariffs
Nabuh Energy currently has 2 tariffs for prepayment customers and 2 tariffs for direct debit customers.
Both of their prepayment tariffs work with traditional, smart, and Economy 7 meters (as long as they’re prepayment) and include fixed prices for 12 months with no exit fees. Their prepayment tariffs have some of the lowest prices in the UK, which is what influences new customers the most.
Their direct debit customers, don’t have much choice as to which tariff they choose. If you have a smart meter, you’ll have to go with the ‘Mel’ Tariff while with a traditional meter, you’ve got the ‘Jack’ tariff. Both have fixed rates for 12 months with no exit fees.
Fuel Mix Disclosure
Ofgem has ruled that energy providers have to share their fuel mix with their customers. This allows us to see where their electricity comes from and its make up.
With customers more conscious of their impact on the environment, a provider’s fuel mix is probably one of the more important things new customers will be looking out for. This is what Nabuh Energy’s fuel mix looks like:
Warm Home Discount
Unfortunately, as a smaller energy provider, Nabuh Energy is unable to offer the Warm Home Discount, even to those in the core group (who receive the Guarantee Credit element of Pension Credit).
Get £140 from the Warm Home Discount
Let us guide you through the Warm Home Discount and find you the right tariff that can also give you an additional £140 from the Warm Home Discount.
However, if core group members switch to Nabuh Energy after they’ve been accepted for the scheme and before they’ve been paid, they’ll still receive their £140 discount. To do this, you’ll have to call the Department of Work and Pensions on 0800 731 0214 and let them know you’ve switched.