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Number, App & EDF

Disclaimer: The information on this page was correct as of August 20, 2021.

It can be frustrating, getting in touch with your energy provider, especially if they’ve gone into administration and you’ve been given a new one. How do you contact Green Network Energy if they’re not trading any more? Luckily for you, we’ve brought together all the contact details you need for your new provider, EDF Energy. As always, we’ve got you covered!

First of all, what do you need to do?

Submit a meter reading

This is something you’ll have to do regularly, so it’s important that Green Network Energy customers know how to with EDF Energy.

EDF will contact you when it’s time to give your meter readings and there are 4 ways you can do this:

  • Through the app
  • Through your online account
  • By calling 0333 200 5108
  • Letting your smart meter do the work for you

Automatic meter readings!

Did you know that with a smart meter you’ll never have to submit a meter reading again! 100% accurate bills, all the time. Give us a call to find out more about automatic meter readings.

Get a new key or card

Putting down your gas card and electricity key and having it disappear happens all too often. That’s why EDF Energy has made it easy to get a new one.

All you have to do is fill out the online form and your replacement will be sent in the post. It may take up to 5 days to receive your new key or card, so if you need it sooner, you should call 0333 200 5110 or use the live chat option on the EDF website where they can arrange for you to pick one up.

Your first replacement is free, however, any after that will cost £7.

Paying bills and topping up

If you had a direct debit set up with Green Network Energy, you don’t have to cancel it during the takeover. EDF will work with Green Network Energy’s administration team to take over all supplies and payments.

With your new tariff, you can pay by:

  • Direct debit
  • Bank transfer (sort code: 40-05-30 and account number 13845095)
  • Credit or debit card
  • Cash

If you have a prepayment meter, you can top up your key or card at any PayPoint, Payzone, or Post Office. If your key or card isn’t compatible with EDF, you might be sent a new one, however, you can keep using your old one until it arrives.

Moving into a new house

Moving house can be stressful, but the one thing you have to remember to sort out is your energy supply.

If you’ve already told Green Network Energy that you’re moving, you’ll have to let EDF Energy know as well. You can contact them via WhatsApp at 07480402842 or call 0333 009 6993.

You’ll have to let them know:

  • Your moving date
  • Your opening and closing meter readings
  • Your new contact details

It may take a while for you to receive your final bill as they can’t do it until the supply takeover of your home is completed.

Set your utilities up in your new home!

Let us set everything up for you and leave you with one less thing to think about when moving house! Give us a call now, sit back and let us do the work.

If you’ve moved into a new home, you won’t be supplied by Green Network Energy any more, even if you’ve received a welcome letter from them instead of EDF Energy. You’ll have to contact them and let them know you’re moving in.

If you were with EDF in your old home, you can do this through your online account or the EDF live chat. If you’re a new customer, you can call 0333 009 7155 to get your account set up. You’ll need to set up an account even if you’re planning to switch as they’ll still be responsible for your energy until the final switch date.

How to report a power cut or gas leak

Did you know…

Your energy supplier isn’t responsible for dealing with power cuts or anything electrical or gas-related other than the billing of your usage. Your distribution network operator is responsible for the maintenance and operation of the electric and gas networks up and down the country.

If there’s been a power cut, you can call the dedicated power cut line 105. They’ll put you through to your Distribution Network Operator (DNO) who are responsible for restoring the power. You can also use this line to get updates on your power cut, but they will also have a power cut tracker on their website.

If there’s been a gas leak, you should turn off all gas-powered appliances and supply and call the National Gas Helpline on 0800 111 999. Open the doors and windows to increase airflow and get outside for some fresh air.

If you think it might be a carbon monoxide leak, you should also call your doctor to be tested for carbon monoxide poisoning, even if you’re feeling fine. If anyone does start to feel unwell, call 999.

How to download the app

While the Green Network Energy app was pretty poor, you can now use the EDF app to take control of your energy usage on the go.

Through the app you can:

  • Get reminders for meter readings, top-ups, and appointments
  • Give meter readings
  • Manage your account
  • Change your details
  • View your bills and tariff information
  • Monitor your energy usage
  • Check your account balance
  • Make payments
  • Contact customer service
  • Top up your smart prepayment meter
Download for Android
Download for iOS

How to make a complaint

If you’ve already made a complaint with Green Network Energy that hasn’t been resolved yet, you’ll have to bring it back up with EDF Energy. They will then review it and decide whether or not it’s still relevant or can be closed.

If you want to complain to EDF, you can do so by:

  • Calling 0333 200 5101
  • Emailing complaintresolution@edfenergy.com
  • WhatsApp 07480802942
  • Live chat on the EDF website

Apply for the Warm Home Discount

Get £140 from the Warm Home Discount

Let us guide you through the Warm Home Discount and find you the right tariff that can also give you an additional £140 from the Warm Home Discount.

If you’ve already applied and been accepted for the Warm Home Discount with Green Network Energy, you’ll still receive your £140.

If you’re in the broader group (you had to apply directly through Green Network Energy) you’ll have to have proof that you were accepted in order to receive the discount. If you’re in the core group (you received a letter about it), you won’t have to do anything – you’ll receive your discount as normal.

If you missed out on the discount from Green Network Energy, you’ll have to apply through EDF Energy next time. Unfortunately, you’ve missed the deadline for the 2020/2021 Warm Home Discount, however, applications will be accepted again in the Autumn.

EDF Energy Warm Home Discount

Talk about something else

If there’s something else you want to talk about, you can use the details below to contact EDF and get your questions answered and problems solved.

Method Number/link
Customer service 0333 200 5100
Email customer_correspondence@edfenergy.com
Post Freepost
EDF Energy
Plymouth
Facebook Click here to be redirected
Twitter @EDFcustomers

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