Green Network Energy was one of the many 100% renewable energy companies available across the UK. Unfortunately, it has recently had to go into administration and has been taken over by EDF Energy, whose energy is not 100% renewable, however, are still very committed to improving our impact on the environment.
Keep reading to find out more about the merge between Green Network Energy and EDF Energy and what that means for you. As always, we’ve got you covered!
Please note that Green Network Energy has now been taken over by EDF Energy. To find out more about your new provider, visit this page.
Green Network Energy at a glance
- Name Green Network Energy
- Customers 360,000
- % Renewable 100%
- CEO Sabrina Corbo
- Founded 2003
- Headquarters Croydon, England
- Existing Green Network Energy customers
- If you’re considering switching to Green Network Energy
Are you an existing Green Network Energy customer?
If you’re already a Green Network Energy customer, you might be wondering what’s happening to your energy supply now that EDF Energy has taken over. Luckily, we have some of the answers to help navigate your account and take control of your energy.
Green Network Energy login
When EDF Energy took over your energy supply, you should have received a welcome letter containing details about your new provider and tariff. In this welcome letter, you’ll have a new account number that you can use to sign up for an online account (MyAccount) with EDF Energy.
With MyAccount, you can:
- View your balance, bills, and statements
- Submit meter readings
- Pay your bills
- View your energy usage
- Manage your tariff
- Update your details
- Request a smart meter
- Request a new top-up key/card
- Download the EDF Energy app
Why can’t I access my Green Network Energy account?
Because Green Network Energy has ceased trading, you can no longer access your account through their website, you’ll have to do so through EDF Energy.
One of the reasons you can’t access your account might be that you haven’t set one up with EDF Energy yet. Your Green Network Energy login details will be different to your new online account so you’ll have to set up a new, separate account using the details on your welcome letter.
If you have set up an account and still can’t log in, check that your email address and password are correct. This is the main reason people struggle to access their account, so make sure there are no spelling mistakes and that you’re using the right combination for your new EDF Energy account.
If you’re still having trouble, you can contact EDF Energy by calling 0333 009 6993.
Making payments and topping up
If you normally pay your energy bills by direct debit to Green Network Energy, you don’t have to worry about cancelling or changing this or falling behind on bills. EDF Energy will sort this out with the administrators so that you can stay on supply without any worries.
You can change your payment method through your online account when your transfer is complete and EDF has contacted you.
If you have a prepayment meter, you should receive your new electricity key and/or gas card in the post shortly. You can still use your old key and card until then and any credit already on your meter will still be available to use even after your new ones arrive.
You can top up your meter at:
How do I get a replacement top-up key or card?
It’s easy to lose track of your electricity key and gas card, but it’s even easier to get a new one.
If you need a replacement, you can contact EDF by filling out this form. However, it can take up to 5 days to send out your new key or card. If you need one sooner, you can use the live chat option on the EDF website or call 0333 200 5100 where their customer service advisors might be able to arrange for you to pick one up from your local PayPoint.
Your first replacement is free, but you’ll have to pay £7 for each replacement after that.
What happens if I can’t afford to top up?
If you’re struggling to top up, your meters hold extra credit for you to use called ‘emergency credit’. This is available for you to use when your meter runs low on credit.
If the credit on your electricity meter gets below 50p, you can activate your emergency credit by putting your key back in the meter. Your meter holds £6 worth of emergency credit to use when you need to.
If you run out of credit on your gas meter, you’ll also have £6 worth of emergency credit to use. To activate this, simply put your card back into your meter.
Bear in mind that any emergency credit you use will be taken out of your next top-up and you can’t use emergency credit again until it’s paid back.
If you’re finding it hard to pay your bills, you can contact EDF and ask for support – they might offer you a payment plan or other financial assistance.
Getting a smart meter
Energy providers across the country are offering their customers smart meters, and they’re being rolled out at an extremely fast pace.
Automatic meter readings!
Did you know that with a smart meter you’ll never have to submit a meter reading again! 100% accurate bills, all the time. Give us a call to find out more about automatic meter readings.
Smart meters come with a huge number of benefits, including some of the most important:
- They can save you money
- They can save you energy
- They can send meter readings automatically
- They help you understand your energy usage more easily
If Green Network Energy hasn’t already installed your smart meter but you’re interested in one, you can call 0333 200 5104 to book an installation.
How to top up your smart meter
If you have a smart prepayment meter from Green Network Energy, there’s no need to go to the shops to top up anymore, you can do it from the comfort of your own home.
The best way to top up your smart prepayment meter is through the EDF app. Through the app you can make payments quickly and easily or even set up auto-top up so you never have to worry about forgetting again.
If you’d rather, you can also call the EDF top-up line on 0333 200 5108.
Why does my Green Network Energy smart meter keep beeping?
There are a number of things that could be happening to make your smart meter beep. Luckily, the most common reasons are really easy to fix.
One reason it might be beeping is that you’ve reached or gone over the budget you set up. If you go over your budget regularly, you can easily increase it through your in-home display or the EDF app. You should check this even if you haven’t set a budget as most smart meters come with one preset.
Your smart meter might also be trying to alert you that you’re running low on credit. This is a handy feature, but can definitely get annoying after a while. You might be able to turn this off through your in-home display, but the best thing to do is make sure you top up regularly. The best way to combat this is by setting up an auto top up through the EDF app so you won’t have to hear the beeping again.
What if I don’t want to be with EDF Energy?
If you’ve been switched from Green Network Energy to EDF Energy and don’t like the sound of EDF, you can switch energy providers easily.
Because you’ve been switched due to your current provider going bust, no exit fees will apply if you don’t want to stay with EDF Energy. This means that you’re free to switch whenever you like without paying any extra.
Are you considering switching to Green Network Energy?
Unfortunately, as of 28th January 2021, Green Network Energy ceased trading so you can no longer switch to them. You can, however, switch to their new owners, EDF Energy. Visit our guide to find out more about EDF.
When Green Network Energy was still trading, it was receiving very similar reviews to the ones EDF are getting at the moment.
|Trustpilot||4.1 out of 5 | 10,150 reviews|
|Google Reviews||2.5 out of 5 | 832 reviews|
|Reviews.io||1.6 out of 5 | 21 reviews|
Customers consistently praise EDF Energy for their customer service and the helpfulness and friendliness of their call centre staff. Problems get solved quickly and efficiently and reviews often compare them to other companies who don’t manage this as well.
However, a lot of customers have had trouble with bills increasing massively for no apparent reason or receiving estimated bills even though they provide regular meter readings. Some people have found that this is due to smart meters not working, however, some who send manual readings are also having this problem.
EDF Energy has a range of different tariffs for customers to choose from.
If you were a Green Network Energy customer, your ‘deemed’ tariff (the one you were placed on when EDF took over) has been guaranteed by EDF to be cheaper than your Green Network Energy tariff until 30th September 2021. If it’s not cheaper, you’ll be given the difference as credit.
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All energy providers have to disclose their fuel mix – what makes up their electricity supply. Many companies are opting for 100% renewable energy at the moment, however, this isn’t the case for EDF.
Despite their lower percentage of renewable energy, EDF is the largest generator of renewable energy in the world. They own several wind farms and two low-carbon nuclear power plants as well as financing and operating multiple solar farms across the UK.
Warm Home Discount
If you’re eligible, you could receive a one-off payment of £140 from the Warm Home Discount – a scheme to help end fuel poverty.
Get £140 from the Warm Home Discount
Let us guide you through the Warm Home Discount and find you the right tariff that can also give you an additional £140 from the Warm Home Discount.
The scheme is aimed at low-income and vulnerable households in the UK to help pay their increased winter energy bills and allow them to have the heating on where they might have otherwise had to reconsider.
If you’re eligible, you’ll be placed in one of two groups:
- The core group – If you receive the Guarantee Credit element of Pension Credit, you’ll be in the core group. You’ll be automatically entered and accepted into the scheme and will receive a letter in the autumn from the DWP to tell you more about the scheme. You shouldn’t have to do anything and your discount will be sent automatically to your energy account.
- The broader group – The criteria for the broader group varies by provider, but it is aimed at those who receive certain other benefits and support. If you’re in the broader group, you’ll have to apply through your provider every year, but you’re not guaranteed the discount as there is only a limited number given on a first-come, first-served basis. EDF has promised Green Network Energy customers that they’ll still receive the Warm Home Discount if their application with Green Network Energy was approved.