Contact Good Energy
App, Email & Phone
We’ve brought together all the different ways you can contact Good Energy if you have any problems and save you time. As always, we’ve got you covered.
Disclaimer: The information on this page was last updated on 21/12/2022, 09:22:42
It can be tricky getting in touch with the right person when you get in touch with your energy provider so we’ve brought together all the ways you can contact Good Energy to save some hassle. As always, we’ve got you covered.
Submit a Good Energy meter reading
It’s important that you submit your Good Energy meter readings regularly to make sure you’re paying the right amount for your energy. If you don’t send readings, you’ll receive an estimated bill rather than an accurate one, meaning you could be paying for more than you’re using.
Did you know that with a smart meter you may never have to submit a meter reading again! 100% accurate bills, all the time. Give us a call to find out more about automatic meter readings.
There are a number of ways you can submit your Good Energy meter reading:
- Automatically through your smart meter
- Through the Good Energy app
- Through your online account
- Have a meter reader come out
- Using the link below
Submitting Feed-in Tariff readings
If you generate your own electricity, you might have signed up for a Feed-in Tariff (FiT). Unfortunately, the scheme closed in March 2019, however, you can still sign up for one with Good Energy if you’re on a Feed-in Tariff with another energy provider.
Just like any tariff, you’ll have to submit meter readings, but this is to make sure you’re paid the right amount for the electricity you generate. FiT meter readings should be given every quarter (March, June, September, and December). If you don’t submit readings, any money you’re owed for your electricity will be paid in the next quarter.
You can submit your Feed-in Tariff meter readings using the link below.
Get a new top-up key/card
It’s important to keep an eye on your top-up key and card to make sure you stay on supply. But sometimes things go wrong, whether they get lost or damaged.
If you need a replacement, you should contact Good Energy by calling 0800 254 0000. They’ll give you a reference number to take to your local PayPoint or Payzone and pick up your replacement. If you can’t get to the shop, they can arrange for one to be posted, however, it may take up to three working days to arrive.
If you pick up your replacement from the shop, you might have to go home and activate your new key or card before you can top it up.
Paying bills and topping up
Good Energy encourages customers to pay their bills by direct debit. This is because it makes customers less likely to fall behind on payments, and also uses 94% less carbon than paying by cheque.
Alternatively, you can pay:
- Through the app
- Through your online account
- By bank transfer (sort code: 30-91-99 account number: 00463501)
- By cheque
- By calling 0800 254 0000
If you have a prepayment meter, you can top up at PayPoint, Payzone or the Post Office.
Moving into a new house
Sorting out your energy supply is one of the most important things to think about when you move house. Whether you’re moving in or out with Good Energy, here’s everything you need to know to get started.
Let us set everything up for you and leave you with one less thing to think about when moving house! Give us a call now, sit back and let us do the work.
Moving in with Good Energy
If you’re moving into a house supplied by Good Energy, you should receive a welcome letter with information on how to set up your new energy account. You’ll have to do this even if you’re planning on switching providers as Good Energy will be your suppliers until the final switch date and you’ll pay them for any energy you use until then.
They’ll need to know:
- Your details
- Your address
- Information on your landlord (if applicable)
- Your move-in date
- Your opening meter readings
You can set up your account by filling in the form below or by calling 0800 254 0004.
Moving out with Good Energy
If you’re moving out, you’ll have to contact Good Energy and let them know at least 2 days before you move. This makes sure that you’re only paying for the energy you use up until your final moving date.
You’ll have to contact Good Energy with:
- Your details
- Your account number
- Details about your old property
- Closing meter readings
- New contact details
- Whether or not you want to stay with Good Energy when you move
How to report a power cut or gas leak
Did you know...
Your energy supplier isn’t responsible for dealing with power cuts or anything electrical or gas-related other than the billing of your usage. Your distribution network operator is responsible for the maintenance and operation of the electric and gas networks up and down the country.
To report a power cut, you should call the dedicated power cut line on 105. They’ll put you through to your Distribution Network Operator so you can report the power cut and receive updates. Find out more about what to do in a power cut here.
If there’s been a gas leak, you should open all doors and windows, and switch off your gas supply and any gas-powered appliances. Go outside for some fresh air and call the National Gas Helpline on 0800 111 999.
If you think it might have been a carbon monoxide leak, you should also call your GP to be tested for carbon monoxide poisoning, even if you’re feeling fine. If anyone is feeling unwell, call 999.
How to download the app
Good Energy has made it really easy for its customers to take control of their energy wherever they are with its app.
Through the app, you can:
- Submit meter readings
- View and download bills
- Make payments
- Learn more about Good Energy’s green power
- Contact Good Energy
- Find answers to FAQ’s
Make a complaint
If, for any reason, you’re not happy and want to make a complaint to Good Energy, there are four ways you can do so:
- Call 0800 254 0000
- Email hello@goodenergy.co.uk
- Fill out the online form
- Write to:
Good Energy
Monkton Park Offices
Monkton Park
Chippenham
SN15 1GH
Good Energy aims to resolve complaints by the end of the next working day. If it can’t be resolved by then, they’ll get in contact again within 5 days and regularly afterwards until it’s sorted.
At any point in the complaint process, you can call Citizen’s Advice on 03454 04 05 06 for impartial advice on how to proceed and if you’re worried about anything.
If your complaint has not been resolved within 8 weeks or you’ve received a deadlock letter and aren’t happy with the result, you can contact the Energy Ombudsman who will carry out their own review and anything they decide must be carried out by Good Energy.
Talk about something else
If there’s something else you want to talk about, there are a few other methods you can contact Good Energy to get to the bottom of your problem.
| Method | Number/link |
|---|---|
| Phone (new customer) | 0800 254 0004 |
| Phone (existing customer) | 0800 254 0000 |
| hello@goodenergy.co.uk | |
| Click here to be redirected | |
| Click here to be redirected |
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