Co-operative Energy (often known as Co-op Energy) is a venture by MidCounties Co-operative to bring green energy to homes across the UK while giving back to the local community. Co-op Energy is currently the only co-operative supplier in the market, and has since merged with Octopus Energy, still trading as Co-operative Energy.
Whether you’re a new or existing Co-op Energy customer, keep reading below to find the answers to the most frequently asked questions. As always, we’ve got you covered.
Co-Operative Energy at a glance
- Name Co-Operative Energy
- Customers 300,000
- % Renewable 100% renewable
- CEO Phil Ponsonby
- Founded 2010
- Headquarters Warwick, England
- Existing customers
- If you’re considering switching
Are you an existing Co-Op Energy customer?
We’ve got information for existing customers about your account, membership, and making payments. So keep reading for answers.
Co-op Energy account login
If you’re with Co-operative Energy, your online account will be with Octopus. You can use this account to take control of your energy.
Through your online account, you can:
- Send meter readings
- Change your direct debit
- Make payments
- Monitor your energy usage
- Register for a smart meter
- Contact customer service
- Change account details
- View your statements
Why can’t I access my account?
The most common reason people struggle to access their account is that there’s a problem with their username or password.
Make sure you’re using the right combination and the same details you used when you signed up for the account. Then check your spelling (your password is case-sensitive) and that you’re not missing any numbers or special characters.
If you can’t remember your password, you can use the button below to reset it, and if you’re still having trouble, you can call Co-operative Energy on 0808 164 1088 or email firstname.lastname@example.org
Become a Midcounties Co-operative member
With Co-op Energy, you’ll also have the chance to become a member of Midcounties Co-operative and collect points when you spend at any of the Midcounties Co-op businesses.
You can redeem these points at the end of the year for a share of the profits which you can spend in any Midcounties Co-op stores – food, energy, phone, travel, and more. How much each point is worth varies per year as it depends on the business’ performance, however, it’s normally around 0.5p per point.
Paying bills and topping up
If you have a standard or Economy 7 meter, Co-operative Energy prefers direct debit payments as it’s easier for them to process and harder for customers to fall behind on payments. However, there are other ways you can pay, including:
- Bank transfer
- Credit/debit card
If you have a prepayment meter, you can top up either at the Post Office or your local PayPoint outlet. Most Midcounties Co-op food stores have a PayPoint machine, however, there are over 25,000 outlets across the UK, so find your closest one here.
How do I get a new top-up key or card?
If you’ve lost your top-up key or card, it’s easy to get a new one. All you have to do is email email@example.com or call 0808 164 1088.
You might be able to pick up a new one at your closest PayPoint store, or you can have it sent in the post instead.
Bear in mind that you might have to pay for your replacement key or card.
What if I can’t top up?
If you’re running low and can’t top up, your meters will both hold ‘emergency credit’ which you can dip into. You can activate your emergency gas credit when you have less than £2 left on your meter and you can activate your emergency electricity credit when it drops below £1. Your gas meter holds £5 worth of emergency credit between April and October or £10 the rest of the year. Your electricity meter holds £5 worth of emergency credit, no matter when you need it.
All you have to do to activate your emergency credit is to put your key/card back in your meter when you’re running low. Any emergency credit you use will be taken out of your next top-up.
If you think you’ll struggle with your energy bills in the long run, you should call Co-operative Energy on 0808 164 1088 to talk about your options.
I want to upgrade to a smart meter
Smart meters are being rolled out across the country in an attempt to decrease our energy usage and improve our impact on the environment.
Automatic meter readings!
Did you know that with a smart meter you’ll never have to submit a meter reading again! 100% accurate bills, all the time. Give us a call to find out more about automatic meter readings.
Smart meters come with some great benefits, such as:
- They send meter readings automatically
- They can help you save energy
- They can help you save money
- It’s easier to understand your energy usage
Co-op Energy can connect to SMETS1 or SMETS2 meters made by Secure and will automatically connect when you switch, however, you might have to give your first reading manually.
SMETS2 meters are currently being installed area-by-area, and Co-operative Energy should contact you when they’re installing near you. If they haven’t contacted you, you can register your interest below.
Why is my Co-Op Energy smart meter beeping?
If your smart meter starts beeping, there are a few things you can do to make it stop. However, you’d have to work out why it’s beeping first. There are a few things it could be:
It could be that your in-home display is running out of battery. This is the easiest to diagnose and fix: all you have to do is plug it in to charge it up. You can stop this from happening again by keeping it plugged into the mains, however, it may start beeping again if it’s too far away from the meter and loses connection.
With a smart meter, you can set budgets on how much energy you want to use. If you reach or go over your budget, your display might start to beep to let you know. If you haven’t set a budget, it may be that you’re reaching the preset one. You can increase or decrease this through your in-home display to better suit your needs (or just to stop the beeping).
Are you considering switching to Co-Operative Energy?
Whether you’re a Midcounties Co-operative member or not, switching to Co-op Energy is a great way to give back to the community with 100% renewable energy. Find out more about the provider to see if you’re ready to make the switch.
Co-op Energy reviews
Reviews are the best place to start when considering switching energy providers. Co-operative Energy has high reviews across the board, both before and after their merge with Octopus Energy.
|Trustpilot||4.7 out of 5 | 3,982 reviews|
|Which?||85% overall score|
|Google Reviews||4.2 out of 5 | 661 reviews|
Customers like how easy it is to switch tariffs and they’re easy to understand. Co-op Energy customers have found the merge to be a huge benefit but love that they’ve remained a co-operative energy supplier, still led by its members.
A large number of the negative reviews are based on response times from customer service. People emailing Co-operative Energy have been waiting for relevant replies for days, especially when it comes to their smart meters.
Co-operative Energy tariffs
As of 3rd March 2021, Co-op Energy has three tariffs to choose from: Community Power, Fixed Tariff, and Flexible Tariff. You’ll receive 100% renewable energy on all three tariffs and you can switch between them at any time for no extra cost.
If you choose the Community Power tariff, your energy will come from community-run renewable energy projects and 100% of the gas will be offset. The profits go towards local initiatives such as nature conservation efforts and insulation for homes in disadvantaged areas.
Fuel Mix Disclosure
Energy providers must share their fuel mix with their customers every year. This fuel mix shows us where they get their electricity from and how it’s made up.
Co-operative Energy offers 100% renewable energy as standard on all of their tariffs, so their fuel mix looks like this:
Warm Home Discount
Co-op Energy offers the Warm Home Discount to its low-income and vulnerable customers through Octopus Energy. The Warm Home Discount is a Government-led scheme that means eligible customers receive a one-off payment of £140 to cover their winter energy bills between September and March.
Get £140 from the Warm Home Discount
Let us guide you through the Warm Home Discount and find you the right tariff that can also give you an additional £140 from the Warm Home Discount.
If you’re eligible, you’ll be placed in one of two groups:
- The core group – If you’re in this group, you’ll be receiving the Guarantee Credit element of Pension Credit and will be automatically eligible and accepted. You’ll be sent a letter from the Department of Work and Pensions telling you about the scheme and will receive your discount automatically.
- The broader group – If you’re in this group, you’ll be receiving certain benefits and support. You’ll have to apply for the discount every year and there is only a limited number of discounts available for the broader group, paid on a first-come, first-served basis.