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Bristol Energy
Login, Reviews & Top-Ups

Disclaimer: The information on this page was correct as of August 23, 2021.

Bristol Energy is one of the many energy providers who have opted for 100% renewable energy. They’re well-known in Bristol for putting money back into the community to help tackle a range of different social and environmental challenges. In September 2020, Bristol Energy’s residential accounts were sold to Together Energy and business accounts sold to Yu Energy.

Whether you’re a new or existing customer, keep reading to find out more about Bristol Energy and get some answers to your questions. As always, we’ve got you covered!

Important!

Please note that Bristol Energy has now been taken over by Together Energy. To find out more about your new provider, visit this page.

Bristol Energy at a glance

  • Name Bristol Energy
  • Customers 100,000
  • % Renewable 100% renewable
  • CEO Richard Orna
  • Founded 2015
  • Headquarters Bristol, England

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Are you an existing Bristol Energy customer?



We’ve got answers about your Bristol Energy login, top-up, and smart meters, so keep reading to find the answers to your questions.

Bristol Energy login

Online accounts are the easiest way to manage your energy. You don’t have to set up an online account with Bristol Energy, but it is useful as you can:

  • Submit Bristol Energy meter readings
  • View bills and statements
  • View your energy usage in detail
  • Pay bills
  • Change your details
  • Tell Bristol Energy you’re moving house
  • View tariff information
  • Join the Priority Services Register
  • Change your tariff

All you need to sign up for an online account is your 9-digit account number (you can find this on your letters and bills) and your email address.

Register for an online account

Why can’t I access my account?

The most common reason people struggle with their Bristol Energy login is that they’re using the wrong email address or password. The first thing you should do is check that you’re using the right email address. This will be the one you receive any communication from Bristol Energy.

If your email address is right, make sure you’re using the right password – with so many different accounts come a number of different passwords to remember. Check for spelling mistakes or missing numbers and try one last time. If not, you can reset your password on the page below.

Access your account

If you’re still having trouble, you can contact the customer service team on 0808 281 2222 or email customercare@bristol-energy.co.uk

Making payments and topping up

There are several different ways you can pay your energy bill with Bristol Energy:

  • Direct debit (fixed payments only)
  • Through your online account
  • Through your bank account (Bank: Natwest, Sort code: 56-00-05, and account number: 27643166)
  • Call 0808 281 2222
  • At your local Post Office, PayPoint, or Payzone

As a Bristol-based company, Bristol Energy accepts Bristol Pounds, however, you’ll have to pay on receipt of bill. You can pay for your energy through your Bristol Pound online account.

How to get a new key/card

If you have a prepayment meter, you’ll have an electricity key and/or gas card to top up and pay for your energy. But what happens if you lose it or it gets damaged?

If you need a new key or card, it’s really easy to get a new one. All you have to do is call Bristol Energy on 0808 281 2222 to request a new one. If you lose your key or card, you might have to pay for your replacement.

Before you use or top up your new key or card, you should insert it into your meter for at least 30 seconds so that it can be activated.

What happens if I can’t top up?

If you’re running low on credit and can’t top up, your meter will have an ‘emergency credit’ feature. This is a bit of extra credit that you can use if you run out to stop your supply from being cut off until you can top up again.

Each of your meters will hold £5 worth of emergency credit which you can activate when your credit drops to £1. To do this, simply put your key/card into the meter and you’ll be given the option to activate it. On your gas meter, press ‘A’ and on your electricity meter you can press the blue button.

Bear in mind that any emergency credit you use will be taken out of your next top-up, so make sure you put on enough to cover that and your energy use.

I want a smart meter

Smart meters are being rolled out across the country to help customers take control of their energy usage, save money, and help the environment.

Automatic meter readings!

Did you know that with a smart meter you’ll never have to submit a meter reading again! 100% accurate bills, all the time. Give us a call to find out more about automatic meter readings.

Bristol Energy is offering all of its customers second-generation (SMETS2) smart meters for free. You don’t have to accept, however, there are so many reasons why you should:

  • You can see your energy use in real-time
  • Your bills will be 100% accurate
  • They’ll send meter readings automatically
  • You can find meter readings and credit in a more accessible place
  • When you’re more aware of your energy usage, you’re more likely to cut down, saving you money

Your smart meter installation should take around 1-2 hours to complete and your energy supply will have to be turned off for a short period. There will need to be someone over the age of 18 in the house throughout the whole installation process and meters should be easily accessible.

Request a smart meter

How to top up your Bristol Energy smart meter

With a smart prepayment meter, you can see your credit in an easily-accessible place and view your usage in real-time.

There are a few different ways you can top up your smart prepayment meter with Bristol Energy:

  • At a PayPoint
  • Through your online account
  • By calling 0121 621 4028
  • By texting 0117 325 1975

If you’re topping up over text, you should send it in the format below. Make sure that text top-up is enabled by registering for payments online.

What happens if I can’t top up?

If you’re running low on credit and can’t top up, your meter will have an ‘emergency credit’ feature. This is a bit of extra credit that you can use if you run out to stop your supply from being cut off until you can top up again.

Each of your meters will hold £5 worth of emergency credit which you can activate when your credit drops to £1. To do this, simply put your key/card into the meter and you’ll be given the option to activate it. On your gas meter, press ‘A’ and on your electricity meter you can press the blue button.

Bear in mind that any emergency credit you use will be taken out of your next top-up, so make sure you put on enough to cover that and your energy use.

Why is my Bristol Energy smart meter beeping?

A beeping smart meter can be a pain, especially if you can’t work out why. Luckily, there are a few common reasons your smart meter might be beeping.

If you have a smart prepayment meter, it might be warning you that you’re running low on credit. Luckily, you can stop this straight away by topping up online, by text, or over the phone.

No matter your meter type, it could also be that your in-home display is running out of battery. This is an even easier fix as all you have to do is plug it into the mains. It uses very little electricity so it might be worth keeping it plugged in to stop it running out and beeping again.

Are you considering switching to Bristol Energy?



Customers are beginning to look into renewable energy providers a lot more nowadays so it’s no wonder you’re considering Bristol Energy. Keep reading to find out more information on Bristol Energy to work out if they’re the provider for you.

Bristol Energy reviews

As with any company, Bristol Energy reviews are a very mixed bag.

Reviewer Score More information
Trustpilot 3.1 out of 5 | 2,275 reviews
Which 64% overall score
Google Reviews 2.5 out of 5 | 340 reviews

Despite claiming that they price their energy fairly for everyone, a large consensus across the board is that there is a lot of confusion around bills and payments. Some customers have reported that they haven’t received bills for months and some have reported that, while they’ve received bills, they’ve all been wildly different and are still receiving bills after they’ve left.

A lot of customer service issues have also cropped up since Together Energy took over, with people clearly noticing the difference between the two companies.

However, a multiple Bristol Energy reviews say the complete opposite – that bills are easy to understand with good prices and that customer service remains as good as ever.

Bristol Energy tariffs

Like most energy providers, Bristol Energy has a few tariffs to choose from so that there’s something to suit everyone.

Tariff type Pros Cons
BE Super Green
  • 100% renewable
  • 100% carbon offset gas
  • Fixed prices for 25 months
  • Donates to social and environmental projects
  • More expensive than Simply Green
  • Might have to pay exit fees
BE Simply Green
  • 100% green electricity
  • Fixed prices for 12 months
  • Better value than Super Green
  • Only 50% carbon offset gas
  • Might have to pay exit fees
BE Standard Green
  • 100% green electricity
  • No minimum contract
  • No exit fees
  • Variable pricing
  • Only 50% carbon offset gas

Fuel Mix

Energy providers have to share with their customers their Fuel Mix Disclosure: where their energy comes from.

Bristol Energy is one of the many providers who offer 100% renewable energy as standard to all of their customers. As well as this, they also offset most of their carbon emissions within the community.

Bristol Energy’s Warm Home Discount

The Warm Home Discount is a Government-led scheme set up in 2011 to help low-income and vulnerable households to afford their increased energy bills across the winter months. If you’re eligible, you’ll receive a one-off payment of £140 to put towards your energy bills from September to March.

Get £140 from the Warm Home Discount

Let us guide you through the Warm Home Discount and find you the right tariff that can also give you an additional £140 from the Warm Home Discount.

As Bristol Energy is a smaller energy provider, they don’t have to offer the Warm Home Discount. However, they voluntarily offer it to customers in the ‘core group’.

The core group is made up of customers who receive the Guarantee Credit element of Pension Credit. If you’re in this group and therefore eligible for the discount, you’ll receive a letter from the Department of Work and Pensions letting you know. You shouldn’t have to do anything else as they’ll also tell Bristol Energy which customers are eligible.

If you think you’re eligible for the Warm Home Discount’s core group and haven’t received a letter, you can call 0800 731 0214 and the Warm Home Discount team can help you out.

Find out more about the Bristol Energy Warm Home Discount

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