Boost started as a part of OVO Energy until 2017 when they decided to branch out into a new energy provider specialising in prepayment meters. With both smart and traditional prepayment meters being their sole focus, they offer competitive prices with at least 50% renewable energy.
Whether you’re a Boost customer, an OVO Energy prepayment customer, or are looking to switch, we’ve got the answers to your questions and can point you in the right direction if we don’t! As always, we’ve got you covered!
Boost at a glance
- Name Boost
- Customers 350,000
- % Renewable 51.9% renewable
- CEO Stephen Fitzpatrick
- Founded 2017
- Headquarters Bristol, England
- Existing Boost customers
- If you’re considering switching to Boost
Are you an existing Boost customer?
Whether you joined Boost by choice or you joined through OVO Energy, there are a few questions you might have about your prepayment energy provider.
My Boost Energy login
My Boost is for Boost customers with a smart prepayment meter. Having an online account allows you to top up and manage your energy wherever you are.
In your online account, you can:
- Top up
- See how long your balance will last
- View your top-up history
- View your energy usage
- Change personal details
- View your tariff information
Why can’t I access my account?
On a smart prepayment tariff, being unable to access your online account can leave you unable to top up and having your supply disconnected. If you’re on Boost’s Smart PAYG+ tariff, you’ll want to get back into your account as soon as you can.
The most common reason people are unable to access their account is that they’re using the wrong Boost Energy login details. This might be a password mix-up or just a simple spelling error. If you’re sure these are correct, it might be worth resetting your password.
If you’re having trouble with your account on the Boost Power app, the best thing to try is to delete and reinstall it or check for any upgrades that need doing. Sometimes this is all it needs to kickstart itself again.
If you’re still having trouble, you should email Boost at email@example.com and tell them:
- If you’re logging in with the right email address
- If you’re using the most up-to-date version of the app
- What the error/issue is in detail (or send a screenshot)
- How long the error has been being going on for
- What device(s) you are using to log in
- What software your device(s) use
As Boost specialises in prepayment meters, you’re bound to have questions about topping up.
If you’re on a smart PAYG+ tariff and have both your gas and electricity supplied by Boost, you don’t have to top up separately – any credit you put on will be used on whichever meter you need it to. You can do this through your online account, on the Boost Power app, or at a PayPoint.
You can also set up auto-payments, so that when your account reaches a certain amount of credit, Boost will take a pre-decided payment automatically to top up your meters. This makes sure that you’re always on supply and won’t come home from a week away to a disconnected supply.
Unlike smart PAYG+ customers, if you have a traditional prepayment meter, you’ll have to top up your meters separately using your electricity key or gas card. You can top up your electricity key at either a Payzone or a PayPoint outlet, however, you can only top up your gas meter at PayPoint.
How do I get a new key or card?
With a smart PAYG+ tariff, you won’t have to worry about this again as you can simply top up online or through the app wherever you are. However, if you have a traditional meter or a smart PAYG standard tariff, it might be a bit more concerning if you lose or damage your electricity key or gas card.
If you need a new electricity key, you can call Boost on 0330 102 7517 to let them know that you need a new key. They’ll give you an 8-digit ‘TAG’ code which you can take to a PayPoint or Payzone and pick up a new key. Boost uses the same electricity key as EON and Npower, so you can pick one up from any PayPoint or Payzone which stocks either of these.
If you need a new gas card, you won’t be able to pick up a new card from a Payzone, but a PayPoint should still be able to issue them with the 8-digit ‘TAG’ code you’re given when you call 0330 102 7517.
If you can’t get to a PayPoint or Payzone and you’re not in a rush, you can ask for your new key or card to be sent in the post instead, which could take 3-5 working days to reach you.
What if I can’t afford to top up?
If you can’t afford to top up or run out of credit, you’re able to use ‘emergency credit’. This is extra credit for you to use towards your gas or electricity usage until you can afford to top up again. Bear in mind that you do have to pay back your emergency credit in your next top-ups.
If you have a traditional meter or a smart PAYG Standard tariff, each meter holds £5 of emergency credit which you can use when you run low. When you get down to £1 of electricity or £2 of gas credit, you can activate it either on your IHD or by reinserting your key/card.
If you have a smart PAYG+ meter, you’ll receive as much e-credit as you need within 24 hours. Your meter will automatically activate your emergency credit when your credit gets too low.
There are also ‘friendly hours’ you can take advantage of – your meter won’t turn off at inconvenient times such as:
- Between 4pm and 10am Monday-Friday
- All-day Saturday and Sunday
- Bank holidays
I want a smart meter
Now you’ve seen some of the great benefits a smart PAYG+ meter has to offer, you’re probably considering upgrading yourself.
Automatic meter readings!
Did you know that with a smart meter you’ll never have to submit a meter reading again! 100% accurate bills, all the time. Give us a call to find out more about automatic meter readings.
With your Boost smart prepayment meter, you can:
- Top up through the app
- Check your credit on-the-go
- Get reminders when you’re running low on credit
- Set up auto or rolling payments
- Have one prepayment card for both meters
Boost installs smart meters for free, and you can request one using the link below.
Why is my Boost smart PAYG meter beeping?
With a Boost smart meter, there are two main reasons why your smart meter might be beeping.
The first reason is that you’re running low on credit, especially if you don’t have auto-top up enabled. Luckily, you don’t have to go to the shops to get it sorted anymore, you can top up at home through the app. Alternatively, it could be that your smart PAYG+ meter is starting to use its emergency credit.
Another reason your in-home display might be beeping is one that you see on most electronics: it’s running out of battery. All you have to do to stop it beeping is plug it back into the wall to recharge.
Are you considering switching to Boost?
If you like the look of smart prepayment plans, you might be thinking about switching to Boost. We’ve brought together everything you might want to know before you make up your mind to keep you informed.
Boost doesn’t have a bad rating across the board, but it is lower than a lot of the providers we’ve compared.
|Trustpilot||3.8 out of 5 | 9,559 reviews|
|Which?||62% overall score|
|Independent Energy Review||7.5 out of 10| 15 reviews|
A lot of the negative reviews are about people being unhappy with the new Boost Power app. Boost decided to create a more simplified version of their top-up app, however, it seems that they are still having a few teething problems and have cut back on some of the most helpful features.
They are often praised for their helpful customer service, but multiple reviews also mention being cut off by the service. So while a lot of people seem to be having problems, it seems a large number of them are being sorted quickly and professionally.
See our full Boost review below, and find out what people really think about this provider.
As of 4th June 2021, Boost has just two prepayment tariffs: one for smart prepayment meters and one for traditional prepayment meters. Both plans are pretty much the same with the same unit and standing rates, no exit fees, and 50% renewable energy as standard.
The only real difference between the two is in the ease of access for the smart meter plan. Many people will benefit purely from the in-home display, becoming more conscious of their energy usage as they can see where their money is going in real-time. However, the main benefit is being able to top up both meters at the same time from the app rather than having to go to the shop.
Find out how much you could save when you switch with Utility Switchboard
Electricity providers in the UK have to share their Fuel Mix Disclosure: the source of generation for their electricity supply. Many providers, including Boost’s parent, OVO, are opting for 100% renewable now. However, this isn’t yet the case for Boost.
Have a look at their fuel mix below:
Warm Home Discount
Get £140 from the Warm Home Discount
Let us guide you through the Warm Home Discount and find you the right tariff that can also give you an additional £140 from the Warm Home Discount.
The Warm Home Discount is a Government-led scheme offered by almost all of the biggest providers as well as some small and medium-sized. It was set up in 2011 to help low-income and vulnerable households to be able to afford their higher winter energy bills. The two eligible groups are sorted into the ‘core’ and ‘broader’ groups and will receive a £140 discount on their energy bills from September-March.
The core group are vulnerable households who receive the Guarantee Credit element of Pension Credit. They’re signed up and accepted for the scheme automatically, and will be told about this by the Department of Work and Pensions. They will receive a letter in the Autumn telling them they’ve been enrolled and if there’s anything else they have to do.
The broader group are low-income households who receive certain benefits and support, which varies by provider. The broader group will have to apply for the discount every year and there is only a limited number available on a first-come, first-served basis.