Contacting your energy provider can be tricky so we've found the right Avro Energy phone number, email, and link for each of your questions.
Disclaimer: The information on this page was last updated on 20/12/2022, 17:18:08
There are many reasons why you might want to contact Avro Energy. We’ve rounded up some of the main reasons and which Avro Energy phone number and email address to use to find out the answer to your questions. As always, we’ve got you covered!
Please note that Avro Energy has now been taken over by Octopus Energy. To find out more about your new provider, visit this page.
Choose what you’re looking to do and we’ll take you to your Avro Energy contact number.
Submitting meter readings is an important task if you want to be billed correctly for your energy usage. As long as you submit your meter readings monthly, you’ll always be sent an accurate bill.
If you don’t submit your meter readings, you’ll be sent an estimated bill of how much gas and electricity Avro Energy thinks you’ve used, which is often higher than your actual usage.
There are a few ways you can submit your readings, but the easiest way is through your smart meter. As long as it’s in smart mode, it will send your readings over automatically at regular intervals set by you.
Did you know that with a smart meter you may never have to submit a meter reading again! 100% accurate bills, all the time. Give us a call to find out more about automatic meter readings.
The preferred way of submitting readings manually is through your online account, however, you can also do this by calling 0330 058 2005 or emailing firstname.lastname@example.org and giving them:
You can view your bills through your online account, but if you have any questions about them, the quickest way to get answers would be by calling 0330 058 2005 or using Avro Energy’s live chat. You can also email email@example.com however, customers have said getting a reply can take a few days.
If you want to make changes to your account or billing, you can do this through your online account. You can:
If you’ve run into a bit of a debt or your payments won’t cover this month’s energy use, you can make additional, one-off payments to top up your account.
All you need to do this is your account number (which you can find on your bill or online account) and your card details.
Moving house can be an exciting, but stressful time. Luckily, there’s not a lot you need to do when you move with Avro Energy.
Whether you’re bringing Avro Energy with you to your new home or not, you’ll need to email firstname.lastname@example.org and give them your:
Let us set everything up for you and leave you with one less thing to think about when moving house! Give us a call now, sit back and let us do the work.
Bringing Avro Energy with you to your new home is simple. All you have to do is let them know when you send them your new details and they can arrange the switch for you.
Alternatively, you can switch online through your online account.
If your new home has a prepayment meter, you’ll have to contact the energy company currently supplying your new home so they can change your meter type as Avro Energy doesn’t support prepayment meters or even change them for you.
Bear in mind that your new tariff might cost more or less than your current one, depending on the area and property type you’re moving to.
If you’ve moved into a home supplied by Avro Energy, you’ll have to set up a new account so that they can charge you for any energy you use from your move-in date.
You should email email@example.com with your:
If you want to stay with Avro Energy, you don’t have to do anything else. If you’d like to switch to a different provider, you simply have to contact your chosen provider and they’ll do the rest.
For help switching energy providers, give Utility Switchboard a call on 020 3992 7717.
Your energy supplier isn’t responsible for dealing with power cuts or anything electrical or gas-related other than the billing of your usage. Your distribution network operator is responsible for the maintenance and operation of the electric and gas networks up and down the country.
To report a power cut, you should call your Distribution Network Operators (DNO) on the dedicated power cut line, 105.
If you suspect a gas leak, you should call the National Gas Helpline on 0800 111 999. Open all windows and doors, turn off any gas-powered appliances, and get out of the house.
If you think it might be carbon monoxide, you should also call a doctor to get tested for carbon monoxide poisoning. Even if you’re not feeling unwell, it could still have affected you. If you are feeling unwell, call 999.
If something has gone wrong or you want to complain, there are a number of ways you can do so:
Over 90% of their complaints are resolved by the end of the next working day and 99% are resolved within 8 weeks.
If you’re not happy with the way your complaint has been handled, you can contact Citizen’s Advice at any point by calling 0345 404 0506. If it’s been longer than 8 weeks, you can also contact the Energy Ombudsman on 0330 440 1624.
Avro Energy is one of the many energy providers which offer the Warm Home Discount to low-income and vulnerable households. Eligible customers can receive a £140 discount on their electricity bill to cover September to March when we’re using more and spending more on energy.
Let us guide you through the Warm Home Discount and find you the right tariff that can also give you an additional £140 from the Warm Home Discount.
If you’re eligible, you’ll be placed in one of two groups, both of which apply for the discount in different ways.
If you receive the Guarantee Credit element of Pension Credit, you’ll be placed in the ‘core’ group. You won’t have to apply for the Warm Home Discount as you’ll be automatically enrolled every year. You’ll receive a letter from the Department of Work and Pensions (DWP) letting you know when you’ll be sent the discount and if there’s anything else you have to do (there shouldn’t be).
The other group is called the ‘broader group’. To be in this group you’ll have to receive certain benefits and support. If you’re in the broader group, you’ll have to apply for the discount every year, however, the criteria can change by year and provider so you won’t automatically be eligible. To apply and find out if you’re eligible, click the link below.
To talk about something else, there is a wide range of ways you can get in touch:
|Avro Energy phone number||0330 058 2005|
|Live chat||Click here to be redirected|
|Click here to be redirected|
The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. We always strive to provide the most up to date, correct and informative information in all of our webpages, but from time to time, you may spot an error or something you don't agree with. Please report this to us at firstname.lastname@example.org
Any products or services displayed on this webpage may only represent a portion of the options available to you. We encourage you to carry out your own independent research and seek advice where necessary to aid your decision making. We may receive a commission from selected partnered companies for the introduction of potential customers and business mentioned on this website. This helps us to provide our website to you for free as a customer.