Avro Energy is a UK-based energy company, aiming to remove the complexity of energy providers and frustration of customers. Since 2015, they’ve offered competitive dual fuel tariffs and claims to be ‘a different approach to a simplistic supply’.
Please note that Avro Energy has now been taken over by Octopus Energy. To find out more about your new provider, visit this page.
Keep reading below to find out more about Avro Energy, have your questions answered, and decide whether or not to switch. As always, we’ve got you covered!
Avro Energy at a glance
- Name Avro Energy
- Customers 540,000
- % Renewable Undisclosed
- CEO Jake Brown
- Founded 2015
- Headquarters Hinkley, England
- Existing customers
- If you’re considering switching
Are you an existing Avro Energy customer?
Existing customers can use this page to find out more about their account and energy supply. We’ve answered some of your frequently asked questions and are here to help you out.
Has Avro Energy gone bust?
People have been asking this question for the past few years. This is because they have been ordered by Ofgem multiple times to not take on any new customers due to not following their rules. This includes not connecting to the new SMETS2 network and not sharing their fuel mix disclosure.
In the past, the claims that they’ve gone bust weren’t true. However, they did end up going bust in September 2021. Energy prices had skyrocketed for both customers and providers and Avro couldn’t afford to keep up.
Luckily, Ofgem appointed Octopus Energy to take over Avro Energy’s customers and provide them with 100% renewable energy. This takeover saw Octopus Energy become the fifth largest energy provider in the UK.
Find out more about what happens when your provider goes bust below:
Your new Avro Energy account
Much like its energy supply, Avro Energy’s online account was very simple. Luckily, your Octopus Energy account is very similar.
Through your online account, you can:
- Submit meter readings
- View your bills and tariff information
- Top up your meter
- Register for a smart meter
- Tell Octopus Energy you’re moving house
- Apply for the Warm Home Discount
- Track your energy usage
- Update your account settings
You should receive an email or letter telling you more about your new account but, if not, you can use the link below to create a new online account with Octopus Energy.
How to access your account
Once you’ve set up your new online account with Octopus Energy, it’s important that you know where you can access your account!
The account login can be accessed using the button at the top left of all Octopus Energy website pages, or you can use the link below to sign in.
Making payments and topping up
Avro Energy will have calculated how much energy they think you will use across the year and break this down into 12 equal payments. Your payments shouldn’t change during the merge.
Payments are taken at the start of every month via direct debit which is added to your account as credit. Avro will then take however much energy you’ve used out of this credit at the end of the month so you’re still only paying for energy you’ve used.
If you’ve built up credit or debit, this will be transferred to your new account with Octopus Energy.
If you need to make extra payments, you can use any of the methods below. All you need is your account number (which you can find on your bill) and card details.
- Bank transfer
- Credit/debit card
I want to install a smart meter
Unfortunately, Avro Energy smart meter installations have had to be put on hold for now and will pick up again after the merge has been completed.
Automatic meter readings!
Did you know that with a smart meter you’ll never have to submit a meter reading again! 100% accurate bills, all the time. Give us a call to find out more about automatic meter readings.
If you have switched to either Avro Energy or Octopus Energy with a SMETS1 meter, it will lose its smart features for the time being and you’ll have to manually submit meter readings. However, you won’t have to wait long before it’s back up and running again as they connect to the new Smart Meter Network. This is currently planned for Summer 2021.
Avro Energy has had a lot of trouble with smart meters. In 2019, they were banned from having any new customers as they weren’t connected to the network to allow the second generation of smart meters (SMETS2) to work properly. However, this was rectified within a few months and smart meters in dumb mode went back to being smart again.
Are you considering switching to Avro Energy?
With its competitive pricing and simple energy supply, switching to Avro Energy can be enticing. Unfortunately, as of September 2021, new customers can no longer switch to Avro Energy and will be switched to Octopus Energy instead. This isn’t a bad thing though; Octopus Energy is a great provider!
Octopus vs Avro Energy reviews
Both Octopus and Avro Energy reviews are fairly mixed across the board.
|Reviewer||Avro Energy score||Octopus Energy score|
Many positive reviews are from customers who have been with Avro Energy for 3-4 years and are happy to stick around for years to come. New customers find it easy to switch with great prices and are also leaving high Avro Energy reviews.
A lot of negative Avro Energy reviews are complaining about their customer service. Apparently, customers who call up are left on hold for a long time. However, the company has said that phone lines should be for emergencies only during the pandemic. Despite this, they also take a long time responding to emails – we got a reply in 5 days.
Avro Energy customers will be glad to know that Octopus Energy’s positive reviews are from both new and long-term customers. They’re impressed with the ease of access, including switching to and from Octopus, contacting their provider, and navgating the website.
Octopus Energy tariffs
From 3rd February 2021, Avro Energy only offered tariffs for dual fuel and Economy 7 customers, which was bad news for those who want to switch gas and electricity individually or have a prepayment meter. Luckily, Octopus Energy has a huge range of tariffs to choose from to suit everyone!
Fuel Mix Disclosure
All electricity providers in the United Kingdom are required to share their Fuel Mix Disclosure. This is a breakdown of what makes up their electricity, which is especially pressing in the current climate.
However, Avro Energy has never shared its fuel mix. You often see this in smaller, newer energy companies, but Avro Energy has been supplying electricity to tens of thousands of customers for over 5 years now.
Luckily, we know that Octopus Energy offers 100% renewable energy as standard to all of its customers, no matter their tariff choice.
Warm Home Discount
Despite its smaller customer base and already low prices, Avro Energy was one of the many energy providers to offer the Warm Home Discount over the winter.
Get £140 from the Warm Home Discount
Let us guide you through the Warm Home Discount and find you the right tariff that can also give you an additional £140 from the Warm Home Discount.
The Warm Home Discount is a scheme set up by the Government to help low-income and vulnerable households to afford their increased energy bills in the winter months. Eligible customers could receive a £140 discount to cover their electricity bill from September to March.
If you’re eligible for the Warm Home Discount, you’ll be in one of two groups:
- The core group receive the Guarantee Credit element of Pension Credit. They’re automatically enrolled in the scheme and will receive a letter between October and December to let them know if there’s anything they need to do.
- The broader group receive certain benefits and support. Your eligibility will vary by provider, but Avro Energy has made it very simple. If you’re in the broader group, you’ll have to apply for the discount every year, which is given on a first-come, first-served basis.
Octopus Energy has promised to honour any Warm Home Discount applications approved by Avro Energy.
Even if you weren’t eligible for the Warm Home Discount with Avro Energy, Octopus has different criteria forthe broader group, so it’s worth looking into now.