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About your DNO: SP Energy Networks

Disclaimer: The information on this page was correct as of August 18, 2021.

SP Energy Networks is Scottish Power’s distribution and transmission network. It is one of just two companies in the UK to be involved in both the distribution and transmission of energy.

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Who is SP Energy Networks?

  • Region Southern Scotland, North Wales, Merseyside & Cheshire
  • Customers 3.5 million
  • Substations 30,000
  • Power cables 105,000km
  • Founded 2001
  • Headquarters Glasgow, Scotland

What does SP Energy Networks do?

SP Energy owns and maintains the electricity lines and cables which supply homes and businesses across the UK with electricity. It’s important that they keep up a strong, reliable supply, especially as they operate lines in some of the larges cities in the country.

As a DNO, they’re different from your energy provider in that they’re responsible for the distribution of electricity across the country, while your provider is responsible for supplying it to your home.

Where does SP Energy Networks power?

SP Energy Networks operates in three of the UK’s largest cities (Liverpool, Glasgow, and Edinburgh) which accounts for 1.6 million customers, as well as significant rural areas such as North Wales, Scottish Borders, and Dumfries & Galloway.

SP Energy Networks is working towards installing millions more electric vehicle charging points across their network, installing over 500,000 in Liverpool alone to meet the UK’s aim towards carbon net zero by 2040.

What can SP Energy Networks help you with?

As SP Energy Networks is responsible for the power lines and cables, they can help you out with several different electricity-related problems, including:

  • Connecting you to the network
  • Moving your electricity meter
  • Giving support and resolving power cuts
  • Safety advice
  • Finding out your MPAN
  • Finding out your electricity supplier
  • Fixing faulty streetlights and equipment
  • Upgrading power connections

How to get connected

If you want to make a connection to the SP Energy network, for example, if you’re planning on installing an electric vehicle charger or a heat pump at home or simply moving your energy meter, the first thing you’ll need to do is make an enquiry about your connection.

You can do this by calling 0845 270 0785 from Scotland or 0845 270 0783 from England and Wales. You can also email gettingconnected@scottishpower.com.

Once you’ve done this, you can then apply for your new connection. This is done online and you’ll have to submit some extra information as well as information you may have given in your enquiry.

Apply online

You will then receive a quote for your connection. The cost of your connection will vary depending on the complexity and size of your project, however, it averages out around £1,000 for a single domestic connection, £55,000 for a commercial site, and £200,000 for a large domestic development. This quote will be valid for 90 days.

Once you’ve accepted and paid your quote, SP Energy Networks will contact you to confirm final details and get your connection up and running.

If you need help with your connection, you can email gettingconnected@scottishpower.com or phone 0845 270 0785 from Scotland and 0845 270 0783 from England and Wales.

What to do in a power cut

Did you know…

Your energy supplier isn’t responsible for dealing with power cuts or anything electrical or gas-related other than the billing of your usage. Your distribution network operator is responsible for the maintenance and operation of the electric and gas networks up and down the country.

To report a power cut, you should call the dedicated power cut line on 105. They’ll put you through to SP Energy Networks who should be able to fix the problem and give you updates on the situation. Lines are open 24/7 and it’s free to call from both landlines and mobiles.

Once your power cut has been reported, you can keep an eye out for any updates on their social media pages or by using the SP Energy Networks power cut tracker below.

Track your power cut

If your power doesn’t come back on when the tracker says the power has been restored, you should call 0800 092 9290 from Scotland or 0800 001 5400 from England and Wales.

Join the Priority Services Register

In the event of a power cut, your DNO will try and fix it as soon as they can. However, some people might need a little extra help to get through situations like these. The Priority Services Register is for those people to get the extra support they need.

To be eligible for the SP Energy Networks’ Priority Services Register, you must:

  • Be over 60
  • Have special communication needs
  • Depend on electricity for home or medical care
  • Have a child under 5 living with you
  • Have a chronic illness
  • Need extra support temporarily (for example, if you’re pregnant, recently bereaved, or recovering from surgery)

Being on the register doesn’t necessarily mean that your power will be on any sooner than others, however, you will get extra support, a dedicated phone line, or possibly generators and hotel stays if the power is set to be off for a long time.

To join the Priority Services Register, simply fill out the form below:
Join the Priority Services Register

Contact SP Energy Networks

There are a number of different ways you can contact SP Energy Networks, depending on what you need to do.

Method Number/link
Connections (Scotland) 0845 270 0785
Connections (England and Wales) 0845 270 0783
Customer Service (Scotland) 0800 092 9290
Customer Service (England and Wales) 0800 001 5400
Email customercare@spenergynetworks.com

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This page was written by...

Polly Tyler

I've loved writing since I was a child and have worked on a number of different projects since I left school, including journalism, copywriting, and marketing. Utilty Switchboard has given me the opportunity to grow my knowledge and experience and I've loved every minute!

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