About your DNO
Northern Powergrid
We've got everything you need to know about your Distribution Network Operator, Northern Powergrid and how to contact them.
Disclaimer: The information on this page was last updated on 23/12/2022, 13:58:13
Northern Powergrid has a strong track record of innovation. As a subsidiary of Berkshire Hathaway Energy with two of their own subsidiaries, they’re able to increase their contributions to social programmes while constantly improving their own network.
Who is Northern Powergrid?
- Region North East England
- Customers 8 million
- Substations 63,000
- Power cables 112,000km
- Founded 1996
- Headquarters Newcastle, England
What does Northern Powergrid do?
Northern Powergrid can connect or disconnect you to an electricity supply in the North East of England. They’re in charge of connecting homes and businesses with a continuous, reliable electricity supply by operating and maintaining thousands of power lines and cables across the region.
As a DNO, they take electricity from the National Grid and smaller generators, distributing it to properties at a safer, usable voltage through power lines, cables, and substations.
Where does Northern Powergrid power?
Northern Powergrid connects millions of customers in North East England, Yorkshire, and Lincolnshire to an energy supply. Whether that’s households like yours, businesses, or other developments in the area.
They partner with a number of charities across their network, visiting local schools to educate them on safety and careers in engineering, maths, science, and technology and offering extra support to customers who need it.
What can Northern Powergrid help you with?
Northern Powergrid can help with a number of different electricity-related problems and questions and give you any relevant advice you might need.
You can turn to Northern Powergrid for:
- Moving, connecting, or disconnecting your electricity supply
- Reporting power cuts
- Support during a power cut
- Tree trimming around power lines
- Reporting damage or vandalism to power cables and lines
- Find out who your electricity provider is
- Find out your MPAN
- Safety advice
- Shrouding (temporary protection from overhead lines)
- Earthing your home or business
How to get connected to the Northern power grid
Whether you want to install a new connection, disconnect an old connection, or simply move your energy meter, you’ll have to get in touch with your DNO, Northern Powergrid.
The first step is to apply for your new connection. If you’d like to have someone walk you through the application process, you can apply by calling 0800 011 3433 or emailing getconnected@northernpowergrid.com. Alternatively, you can apply online using the link below.
Once you’ve applied, you’ll be contacted by Northern Powergrid to talk about your requirements and timescales to make sure you have realistic expectations and you’re both on the same page.
You’ll then have to arrange for a site visit so that they know what they’re working with. They can walk you through the connection route and if there’s anything you or they might need to do before you get started.
Once the contractors have more of an idea of what’s going on and how complex your connection will be, they’ll give you a quote for the work. This will have to be paid before any work can get started, and you can see rough prices and timescales below.
Finally, it’s time to get your site prepared and ready for your new connection to the Northern power grid. There are a few things you might need to install yourself before work starts, but they’re all easy to get hold of.
To find out more about the connection process, you can email getconnected@northernpowergrid.com or call 0800 011 3433.
What to do in a power cut
Did you know...
Your energy supplier isn’t responsible for dealing with power cuts or anything electrical or gas-related other than the billing of your usage. Your distribution network operator is responsible for the maintenance and operation of the electric and gas networks up and down the country.
If you’ve had a power cut, you can report it to your DNO by calling the dedicated power cut line 105. They’ll put you through to Northern Powergrid who you can report it to or receive updates.
You can also report a power cut through their website if you’d prefer to do it online.
Once your power cut has been reported, you can keep an eye out for updates on the Nothern Powergrid website. You can use this tracker to find out why your power has gone out, when it will be restored, and which other areas have been affected.
Join the Northern Powergrid Priority Services Register
The Priority Services Register gives extra support to those who need it in emergency situations such as power cuts.
This could be in the form of ongoing communication, delivering food, sending out a generator, a taxi to a friend or family’s house, and more. If you’re on the register and need support during a power cut, you can call 0800 169 2996.
To be eligible for the Priority Services Register, you should:
- Be over 60
- Have special communication needs
- Depend on electricity for home or medical care
- Have a child under 5 living with you
- Have a chronic illness
- Need extra support temporarily (for example, if you’re pregnant, recently bereaved, or recovering from surgery)
Contact Northern Powergrid
There are a number of different reasons you might want to contact Northern Powergrid and different ways to do so. You can use the numbers and links below to get in touch with your DNO.
| Method | Number/link |
|---|---|
| Customer Services | 0800 011 3433 |
| Connections | 0800 011 3433 |
| Email (general) | cus.srv@northernpowergrid.com |
| Email (connections) | getconnected@northernpowergrid.com |
| Online Form | Click here to be redirected |
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