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About your DNO: Electricity North West

Disclaimer: The information on this page was correct as of July 12, 2021.

Electricity North West powers millions of homes across North West England. They bought an already-successful electricity network, United Utilities, in 2007 and have grown and improved their network ever since.


Who is Electricity North West?

  • Region North West England
  • Customers 5 million
  • Substations 38,000
  • Power cables 57,000km
  • Founded 2007
  • Headquarters Warrington, England

What does Electricity North West do?

As your DNO, Electricity North West is responsible for operating and maintaining the power lines and cables bringing electricity to thousands of properties across North West England. It’s their job to make sure you have a constant, reliable electricity supply.

They are constantly investing in new technologies to improve the network and electricity that flows through it, aiming for a greener and easier electricity supply.

Where does Electricity North West power?

Electricity North West covers just one of the 14 DNO regions: North West England. From the Lake District to Manchester, they power a variety of different homes, businesses, and developments across the region.

They support a number of different community and local energy projects across the North West, offering funding and support to help bring the region one step closer to carbon net zero.

What can Electricity North West help you with?

While Electricity North West isn’t an energy provider, if you’re connected to their power network, they’re able to help you with most electricity-related problems.

For example:

  • Connecting or disconnecting properties from the National Grid
  • Installing home electricity generators
  • Moving your electricity meter
  • Restoring power and offering support in a power cut
  • Identifying cables
  • Finding your MPAN
  • Finding out your electricity provider
  • Safety advice

How to get connected to the North West electricity network

Whether you’re installing an electric vehicle charger, a heat pump, or developing a new housing estate, you’ll need to apply for an electricity supply from Electricity North West to get connected.

The first thing you should do is make sure Electricity North West is the DNO of your new connection. If not, you’ll have to find out who the local DNO is and contact them instead.

Once you’re sure Electricity North West is the DNO for your project, you can apply online for your electricity connection. If you need help with your application, you can email or call 0800 988 1730.

Apply online

Once you’ve applied, Electricity North West will contact you to talk about your ideas, timescales, and requirements. They might want to come and visit the site so they can give you a more accurate quote for the job you need doing. The price of your connection depends on the size, complexity, and location of your project.

The contractors will visit your site and do some preparation. Once this is done, you’ll have to accept your quote and pay for the work before anything else gets started.

When your project is ready and paid for, it’s time for you to get connected to the North West electricity network.

If you have any questions about your connection, you can call 0800 988 1730 or email for help and advice.

What to do in a power cut

Did you know…

Your energy supplier isn’t responsible for dealing with power cuts or anything electrical or gas-related other than the billing of your usage. Your distribution network operator is responsible for the maintenance and operation of the electric and gas networks up and down the country.

If you’ve had a power cut, you should report it to your DNO by using the dedicated power cut line 105. This will put you through to Electricity North West who can start to find out what’s happening, why it’s happening, and get to work fixing the problem.

Once your power cut has been reported, you can use the power cut tracker on the Electricity North West website to see updates and estimated restoration times.

Track your power cut

Join the Priority Services Register

If you need a bit of extra support in emergency situations such as power cuts, you can join the Priority Services Register either through your energy supplier or your DNO.

While it doesn’t necessarily mean that your power will be on any sooner, those on the Priority Services Register can benefit from support such as generators, regular communications in power disruptions, and even food and warmth delivered to your door.

You’ll be eligible for the Electricity North West’s Priority Services Register if you:

  • Are over 60
  • Have special communication needs
  • Depend on electricity for home or medical care
  • Have a child under 5 living with you
  • Have a chronic illness
  • Need extra support temporarily (for example, if you’re pregnant, recently bereaved, or recovering from surgery)

Contact Electricity North West

If you need to contact Electricity North West for any reason, there are a number of ways you can do so. Use the table below to help get in touch with the right person.

Method Number/link
Customer service 0800 195 4141
Connections 0800 988 1730
Online form Click here to be redirected
Email (general)
Email (connections)

If you need some more help...

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This page was written by...

Polly Tyler

I've loved writing since I was a child and have worked on a number of different projects since I left school, including journalism, copywriting, and marketing. Utilty Switchboard has given me the opportunity to grow my knowledge and experience and I've loved every minute!

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