TalkTalk was originally founded as a subsidiary of Carphone Warehouse, offering fixed-line telephone services. It has since grown, now also offering TV and broadband services. Many packages promise fixed prices throughout the length of many contracts and any out-of-contract prices will be in line with the rate of inflation.
You can use this page to find out more about TalkTalk broadband and TV services to see if TalkTalk is the right broadband and TV provider for you.
TalkTalk at a glance
- Name TalkTalk
- Customers 4.2 million
- Max download speed 900Mbps
- CEO Tristia Harrison
- Founded 2003
- Headquarters Salford, England
- TalkTalk Broadband
- Existing TalkTalk broadband customers
- If you’re considering switching to TalkTalk broadband
- TalkTalk TV
Are you an existing TalkTalk broadband customer?
This page has the answers to some of the most frequently asked questions about TalkTalk fibre broadband to help make the most of your broadband connection.
TalkTalk broadband login
The TalkTalk online account is designed for customers to be able to take control of their broadband quickly and easily, wherever they are.
Through your online account, you can:
- Manage your TV and broadband services
- Manage your payments
- View your usage
- View and download bills
- Keep track of your orders
- Move house
- Renew your contract
All you need to register is your account number (which you can find on any letter or email from TalkTalk) and a few details about yourself.
Why can’t I access my account?
The most common reason people can’t access their online account is that they’re using the wrong details. The first thing you should check is that your email address and password are right and that there are no spelling mistakes. You can reset your password using the link below.
If you’ve forgotten your email address, you can use the same link and click ‘Forgotten email address?’. You’ll need to enter your name, date of birth, postcode, and mobile number. You’ll then receive a text containing the email address you use for your online account.
If this hasn’t helped you access your account, you can call TalkTalk on 0345 172 0088.
Having trouble connecting?
Having broadband connection issues can be annoying for anyone, especially when you’re in the middle of something important. Luckily, there are a few easy fixes that could help solve the problem.
The first thing to try is turning your router off and on again. This is a common way to fix any tech problem, but try not to do this too often. If you do, this could be flagged as a problem on TalkTalk’s side and their system will slow your broadband down to help stabilise it.
Make sure that your router is plugged into the main phone socket rather than an extension socket. The wiring in the extension sockets isn’t built for transmitting broadband signals so won’t work effectively.
Then, check your devices. If there are a lot of devices connected and using the internet at once, this could reach your maximum bandwidth level. This is where speed and connection are distributed between devices, meaning that the more devices there are, the slower it will be. Try switching disconnecting any devices that aren’t using the internet.
You can also run a health check to see what the problem is and find other ways to fix it. This will run a few tests to check your internet connection and see if the problem is between your home and the TalkTalk broadband network or there’s something else to try.
What if my speed is too low?
If your broadband is running slower than it should be, the first thing you should do is run a speed test. This will test your upload and download speeds to see the average speed of your broadband at the time.
Your speeds might fluctuate in the first 14 days of being with TalkTalk, so having slower broadband during this time is normal while you get set up. Your speed should stabilise at your estimated speed after this period.
If you’re not reaching your estimated speeds after 14 days, you can contact TalkTalk through their live chat feature or by calling 0345 172 0088. They can help work out what’s wrong, how to fix the problem, and send an engineer out if they need to.
If you’re not happy with the speed or connection of your TalkTalk fibre broadband in the first 30 days, you can cancel your contract without any extra fees. You’ll still have to pay for any services you’ve used.
I want to cancel my TalkTalk broadband package
The best way to cancel your broadband package is by calling TalkTalk on 0345 172 0046. They’ll walk you through your options and discuss how to proceed with cancelling your contract.
Alternatively, you can contact Utility Switchboard on 020 3049 5898 or contact your new broadband provider directly. Your new provider will make TalkTalk aware of the switch, however, you might still have to contact TalkTalk to make sure your account is closed correctly.
Bear in mind that you’ll have to send back any equipment TalkTalk have sent, including your router, within 42 days of cancelling your package or you may be charged.
If you’re trying to cancel your broadband package, you might be subject to early termination fees. This is an added charge you have to pay if you cancel before your contract is up.
How much you have to pay varies depending on which package you’re on and how long is left on your current contract. The table below shows how much you’ll be charged per month:
|Broadband type||Charge per month|
|Fast Broadband (ADSL)||£10.80|
|Ultra fibre-optic broadband||£19.20|
For example, if you’re currently on a Fibre 35 package with 5 months left on your contract, your cancellation fee would be £10.20 x 5 = £51.
You can cancel your broadband package with no early cancellation fees if you’re:
- In the first 20 days of your order date
- Not happy with your fibre speeds and connection in your first 30 days of going live
Are you considering switching to TalkTalk Broadband?
If you’re thinking of switching to TalkTalk broadband, there are a few things you might want to take into consideration before you sign up. The sections below will help decide if TalkTalk is the broadband provider for you.
TalkTalk broadband reviews
Comparing reviews is an important part of the switching process. It’s worth bearing in mind that TalkTalk offers multiple services, which will affect the overall review scores.
|Trustpilot||2.4 out of 5 | 59,513 reviews|
|Broadband.co.uk||2.8 out of 5 | 4,336 reviews|
|ISP Review||2 out of 5 | 206 reviews|
Customers love the low prices that TalkTalk offer, especially as they’re fixed throughout the duration of your contract. Despite this, many customers have seen an increase in their fixed payments mid-contract. When this happened, customers were free to leave if they weren’t happy with the changes, however, many stayed as the prices remain competitive.
Multiple customers mention connection and speed in their negative reviews. While some are able to get these problems solved quickly and effectively, others are waiting for much longer with no improvement.
TalkTalk broadband packages
TalkTalk has a range of different broadband packages available for customers with different needs. Fast Broadband is their only ADSL package available, however, there are multiple fibre options to choose from.
|Broadband package||Price per month||Upload speed||Download speed|
|Fibre 150 Ultrafast||£29.95||25Mbps||145Mbps|
|Fibre 500 Ultrafast||£35||250Mbps||506Mbps|
TalkTalk is also starting to roll out Full Fibre broadband plans to eligible customers with average download speeds of 900Mbps for just £36 per month.
It’s estimated that a loss of broadband connection could cost a business over £900 per hour so it’s important that homeworkers have a strong broadband connection and high enough speeds. TalkTalk has a broadband plan specifically designed for those who work from home to keep business running smoothly.
Priced at £26.95 per month, you could see average download speeds of 67Mbps per line, meaning that whatever your family is doing on your personal broadband line, your work broadband line won’t be affected. You’ll be able to work just as effectively from home as you would in an office without worrying about your broadband cutting out.
The Homeworker broadband includes:
- Faster upload speeds
- Download speeds to handle over 15 devices per line
- A second broadband line
- Business-grade support
- Up to 2 WiFi extenders
- Expert installation
Switching to TalkTalk
If you’ve decided TalkTalk is the broadband provider for you, the switching process is easy. All you have to do is call 0808 108 0483 (or 0800 049 2371 for Homeworker Broadband) or compare quotes online.
Before you switch, you might have to cancel your contract with your old provider. TalkTalk can normally take care of the whole process for you, however, if you’re with Virgin Media or another Fibre to the Premises provider, you’ll have to cancel it yourself.
Your activation date will be roughly 15 days after you’ve placed your order with TalkTalk, but you can also find it in your welcome pack or through your online account. You’ll receive your equipment a few days before your activation date unless you’ve opted for a TalkTalk engineer to set everything up for you.
For help switching broadband providers, give Utility Switchboard a call on…
Are you an existing TV customer?
If you have TalkTalk TV, you can use this page to make the most of your subscription and viewing experience and fix some common problems.
Download the TalkTalk TV app
The TalkTalk TV app is a great place to watch all your favourite shows wherever you are.
All you need to watch on the app are:
- A TalkTalk account
- A compatible device
- A TalkTalk TV and broadband package
You can register up to 4 devices on your TalkTalk account and watch on one while someone else watches through your TalkTalk TV box. All you have to do to register a device is sign in through the app and you’re ready to go. Once you’ve reached 4 devices, you can delete and manage your devices through your online account.
Unfortunately, you can’t watch live TV or any Sky content through the app – you’ll have to use your TV box to watch these. Alternatively, you can use the NOW TV app (if you’ve signed up) to watch your Sky favourites live and on-demand.
Setting up your TV box
The first step to watching your favourite shows with TalkTalk TV is setting up your TV box. Luckily, this is an easy job. Before you get started, make sure that the TV and the plug you’re going to plug the box into is turned off.
- Connect one end of an ethernet cable into the yellow port of your broadband router and the other end into the port on your TV box that says ‘ETHERNET’. If it doesn’t reach, you can use network connectors instead.
- Connect one end of the HDMI cable into your TV and the other end into the port on your TV box that says ‘HDMI’.
- Unplug the aerial from your TV and plug it into your TV box where it says ‘ANTENNA IN’. Alternatively, you can use the white cable that came with your TV box.
- Connect your TV box to the mains using the power cable.
- Turn on the TV and set-top box and switch to the right source.
Why is my remote not working?
The first thing to check is that the batteries in your remote. If they’re running low, you might notice it working slower than usual or the red LED isn’t lighting up when you press any of the keys (namely the pink ‘TalkTalk’ or blue ‘More TV’ buttons).
If the LED is working but it isn’t controlling your TV box, you can try resetting it. Simply press and hold buttons 1 and 6 at the same time for 3 seconds. When the red LED turns on, enter 981 on the remote. The LED should blink to confirm that it’s been reset. Alternatively, you can reset your TV box by turning it off and on again and then press the + and – buttons on your remote at the same time for 15 seconds. Scroll down to ‘factory reset’ and follow the on-screen instructions. If your remote isn’t working, you can use the + and – buttons on your TV box.
If your remote isn’t controlling your TV (for example, changing the volume), it may be that you haven’t synced the remote with your TV. It will sync with your TV box automatically, but you’ll have to sync with your TV manually. You can do this by following the steps below:
- Press and hold the Search button on your remote until the light flashes 3 times and remains lit.
- Press and hold the number button that corresponds with your TV’s manufacturer code until the TV turns off. You can find the right code here.
- The button on your remote will flash twice to confirm the pairing.
Are you considering upgrading to TalkTalk TV?
Adding a TV membership to your TalkTalk fibre broadband package could save you a lot of money when it comes to signing up. Find out more about TalkTalk TV below to see if you should switch. Bear in mind that you’ll need to have your broadband with TalkTalk to access TalkTalk TV.
Why TalkTalk TV?
TalkTalk TV is very competitively priced, at just £4 per month. It comes with 70 regular TV channels, 15 HD channels, and over 30 radio stations to enjoy as well as 7-day catch-up and other TV services available to watch through your TV box.
However, most of the channels you can access through Freeview. TalkTalk TV used to come with its own add-ons but has since stopped those in favour of other TV subscription services such as Netflix and NOW TV. Now, its main advantage is that you can get discounts on some of these subscription services for 12 months.
TalkTalk TV reviews
Before signing up for TalkTalk TV, it’s important to consider how other customers are getting on with it. However, when it comes to TalkTalk reviews, it’s worth bearing in mind that TV isn’t their main product, so many of the scores will be affected by its phone and broadband customers.
|Trustpilot||2.4 out of 5 | 59,513 reviews|
|Cable.co.uk||3.5 out of 5|
|Trusted Reviews||4 out of 5|
Customers regularly praise TalkTalk’s customer service when it comes to fixing issues with TalkTalk TV and the issues are resolved quickly and efficiently. Reviewers are also impressed by the low prices and discounts on NOW TV passes when they sign up for TalkTalk TV.
On the flip side, other customers have found their TV services very hit and miss. From slow TV boxes to loss of connection, some reviewers suggest it’s not worth the savings for what you get. Multiple customers also report receiving their TV boxes late, but still being charged for the service they can’t use.
TV and broadband packages
You can add TalkTalk TV to any standard TalkTalk fibre packages for just £4 per month.
If you do add TV to your broadband package, you could also benefit from discounts on NOW TV passes. When you sign up for TalkTalk TV, you’ll be sent a unique voucher code to enter when you subscribe to a NOW TV pass.
|Pass||Original price||Discounted price||Discount|
|Entertainment pass||Cinema pass||Sports pass||Boost|
Upgrade to TalkTalk TV
It’s extremely easy to sign up for TalkTalk TV. All you have to do is enter a few details about your home to get a quote tailored to you.
You’ll need to upgrade to a TalkTalk fibre broadband package to be eligible for TalkTalk TV, however, these are all very competitively priced with some high speeds available.
Simply click the link below to compare TalkTalk broadband and TV deals.