SSE, or Scottish and Southern Energy, is involved in a range of different energy-related services, from the supply and generation to the storage, exploration, and production. They have recently been taken over by OVO Energy, the UK’s leading independent energy supplier.
Keep reading to find out more about SSE, have all your questions answered, and see if they’re the right energy company for you. As always, we’ve got you covered!
SSE at a glance
- Name SSE
- Customers 3.5 million
- % Renewable 51.9% renewable
- CEO Alistair Phillips-Davies
- Founded 1998
- Headquarters Perth, Scotland
- Existing SSE customers
- If you’re considering switching to SSE
Are you an existing SSE customer?
Existing and new customers are likely to have completely different questions, so we’ve attempted to answer them all! Keep reading if you’re an existing customer, or scroll down for information for new customers.
SSE account login
Your SSE online account is a great way to manage your energy. By logging in with your email address and password, you can access a number of different things, including:
- Get energy quotes
- Change your tariff
- Submit meter readings
- Keep track of your energy usage
- View and download bills
- Make payments
- Manage your direct debit
- Download the app and manage your energy on the go
If it sounds like this will suit you, all you need to sign up is your SSE account number, which you can find on your bills, your surname, and your postcode. It’s a seven-step process, so buckle up!
Why can’t I access my SSE account?
The most common reasons people struggle accessing their account are the simplest to fix.
The first thing to do is check your email and password are correct. It may sound silly, but this is the number one reason people are unable to log into their account. Make sure you’re using the right email and password combination and that there are no spelling errors or .com’s where there should be .co.uk’s. If you’ve forgotten your password you can easily reset it on the login page but make sure you choose something memorable!
Another common reason is that you haven’t set up an online account. When you switch with SSE, while you’ll have an SSE account, you’ll still have to register if you want to use the online services.
If you’re still having trouble, you can get in contact with SSE through their live chat service or by calling 0345 071 7980.
Help with SSE top up
If you have a prepayment or pay as you go meter, you’ll have to make sure your meter’s topped up regularly. With SSE tariffs, you can top up your gas and electricity meter at any shop with a PayPoint or Payzone.
How do I get a new top-up key/card?
If you’ve lost or damaged your electricity key or gas card, you can call SSE on 0345 026 7039 and they’ll send a new one. If you need a new Smart Pay as You Go card, you can have it replaced free of charge, however, if you need a traditional key or card replacement, you might be charged.
Alternatively, you might be able to get a new key or card from your local PayPoint or Payzone. Simply let them know when you call and they’ll give you a code to take with you to pick one up. You’ll be able to top your gas card up straight away, however, you’ll have to go home and activate your electricity key before you top up.
Topping up your SSE smart meter
If you have a smart prepayment meter, you have a wide range of options when it comes to topping up.
The easiest way to top up is through your online account where you can top up from the comfort of your home. SSE also has a dedicated top-up app, where you can top up your meter from your phone wherever you are without needing your key or your card. It’s available on the App Store and Google Play.
If you still like heading to the shops, you can use your smart top up card to a PayPoint which offers smart SSE topup or at the Post Office.
I can’t afford to top up, what can I do?
If your prepayment meter runs out, you’ll be given emergency credit to use until you can top up again. You can use your emergency credit when your electricity meter gets down to 50p or your gas meter gets down to £2.
On your electricity meter, you can activate your emergency credit by inserting or reinserting your key into the meter when you have 50p credit left. To use your emergency credit on your gas meter, insert your card when you get to £2 credit and you’ll be given the option to accept the emergency credit. Press ‘A’ on your meter and your credit will be activated.
You’ll have to pay back any emergency credit used until you can use it again, so make sure you top up enough next time to cover it. If you don’t top up enough, your meter will leave you with at least 30% of your top-up to use for your energy.
I’d like to upgrade to an SSE smart meter
Smart meters are the newest generation of meters being installed across the UK. They play an integral part in the Government’s plan to bring Britain to net-zero and can save you money on your energy bills. All energy providers in the UK will offer them to all of their customers for free, whether you have a credit or prepayment meter.
Automatic meter readings!
Did you know that with a smart meter you’ll never have to submit a meter reading again! 100% accurate bills, all the time. Give us a call to find out more about automatic meter readings.
How to book an installation
You can book or reschedule your SSE smart meter installation by calling 0345 071 9854 or you can book online. You don’t need an online account to book online but you will need your gas/electricity number which you can find on your bill.
When your smart meter is being installed, your engineer will have to turn off the relevant energy supply for around 1-2 hours per meter, but they’ll let you know when they’re about to. The installation is free, however, you might have to pay extra if you want it removed.
About your in-home display
When your SSE smart meter is installed, your engineer will give you a small in-home display. This display shows you your energy usage in real-time using simple graphics and monetary values. If you have a prepayment meter, your credit will be shown on your in-home display so you can see when you need to top up without rooting around for your meter. You can set daily budgets and see where you can cut back, or if you’re consistently under budget you might be able to change your tariff to spend less on the energy you’re using.
Why does my SSE smart meter keep beeping?
There are a number of different reasons why your smart meter could be beeping and most are extremely easy to fix.
The most likely reason your SSE smart meter keeps beeping is that you’re running low on credit. While this is a handy feature to have as it makes you more aware of your spending, it can get annoying. To stop this from happening so often, you should make sure you top up regularly and keep enough credit on your meter. Unfortunately, you can’t stop it completely, however, you might be able to turn the volume down a bit.
Another reason is that your in-home display is running low on battery. This is the easiest problem to fix and prevent as all you have to do is plug it back into the wall to charge it. It might be worth keeping it plugged in at all times.
The final common reason is that you’ve reached your daily budget. If your SSE smart meter is beeping because of this regularly, it might be worth increasing your budget or having a look at where you can cut down on your energy. Alternatively, you can increase your budget through your in-home display. If you haven’t set a budget, most smart meters come with one preset so this could still be the case.
Are you considering switching to SSE?
If you’re thinking of making the switch, there are a few things you might want to consider. We’ve brought together everything you might want to know all in one place to compare energy suppliers.
ReviewsWhether you’re buying new clothes or switching energy providers, reviews are the first things you’ll be looking at. SSE seems to have pretty consistent reviews across the board (correct as of 9/6/2021).
|Trustpilot||4.5 out of 5 | 19,341 reviews|
|Which?||60% overall score|
|Reviews.io||1.3 out of 5 | 50 reviews|
A large number of complaints about SSE are the long wait times when calling the customer service team, however, the team is consistently being praised for their helpfulness. Almost all of their reviews on Trustpilot are replied to, whether they’re positive or negative.
See our full list of SSE reviews below and find out more about what’s said about the provider.
SSE has several different tariffs to choose from with different contract lengths and different benefits. Some tariffs will suit different customers more than others, but there’s something for everyone.
|SSE Fix Tariff||
|SSE Fix and Control||
|Standard Variable Tariff||
SSE also have a number of different broadband packages to choose from to add to your energy tariff. By switching to SSE broadband, you could see a 5% discount on your energy bills.
To make sure you’re on the best tariff for you, call Utility Switchboard on 020 3992 7717.
Following the merge with OVO, there might also be different, cheaper tariffs available through OVO and their other providers.
All energy providers are required to share their fuel mix with their customers, letting them know where their energy is coming from. SSE only has two sources of energy: renewable and natural gas, almost 50/50.
They also have lower carbon emissions than the UK average, 178g/kWh vs 198g/kWh and 0.0000g/kWh radioactive waste compared to the national average of 0.0012g/kWh. They’re a great company to go with if you’re trying to keep your environmental impact low.
Warm Home Discount
Get £140 from the Warm Home Discount
Let us guide you through the Warm Home Discount and find you the right tariff that can also give you an additional £140 from the Warm Home Discount.
The Warm Home Discount is a Government-led scheme helping low-income families and vulnerable people save money on their energy bills over the winter. If you’re eligible, you can receive a one-off £140 discount to cover your heating and increased energy usage in the colder, darker months.
There are two groups of people who are eligible for the discount:
- The core group – To be in the core group, you must receive the Guarantee element of your Pension Credit. You’ll receive a letter from the Department of Work and Pensions letting you know you’re in this group and will be enrolled automatically.
- The broader group – If you’re in the broader group, you’ll have to apply for the Warm Home Discount through SSE. You must receive certain income-related benefits, however, the criteria for this group can change depending on your energy provider.