Scottish Power is one of the world’s largest integrated energy companies, owned by Iberdrola Group. With the use of wind farms and smart grids, it was the first integrated energy company in the UK to generate 100% green electricity. Join over 5 million happy customers in switching to Scottish Power.
Whether you’re an existing customer or thinking of switching to Scottish Power, keep reading and we’ve got the answer to your questions. As always, we’ve got you covered!
Scottish Power at a glance
- Name Scottish Power
- Customers 5 million
- % Renewable 36% renewable
- CEO Keith Anderson
- Founded 1990
- Headquarters Glasgow, Scotland
- Existing Scottish Power customers
- If you’re considering switching to Scottish Power
Are you an existing Scottish Power customer?
If you’re already a Scottish Power customer, you can use this page to find out more about your account, bills, and smart meters. If you’re not, keep scrolling to find out if Scottish Power is for you.
Scottish Power sign in
As a Scottish Power customer, you can take advantage of your online account to pay your bills, submit meter readings, update your personal details, and stay in control of your monthly payments.
To register, you’ll need your account number and postcode and once your online account is set up, you can use your email address and password to sign in whenever you like. Your account will stay open until the very last day you’re with Scottish Power so you can watch the progress of your switch when you leave.
Why can’t I access my Scottish Power account?
While there could be several different things stopping you from accessing your account, have you checked your email address and password are right? It might sound obvious, but this is one of the biggest reasons people can’t access online accounts. Make sure there are no spelling mistakes and that you’re using the ones you used to sign up for a Scottish Power account. Since passwords were invented, we’ve all had that ‘wrong password panic’.
If all your details are correct and you’re still having trouble, you can try calling 0800 027 0072 or using the live chat feature on their website.
Help with Scottish Power home top-up
Scottish Power has thousands of customers with prepayment meters installed across the UK so, naturally, there are going to be a few questions and troubles.
If you have a prepayment meter, there are a number of ways you can top up:
Scottish Power smart meter top up
If you have a smart prepayment meter, you can take advantage of the Scottish Power top up app.
If you use the app to top-up, you’ll never have to worry about needing Scottish Power gas card or electricity key again. Simply sign in with your Scottish Power account number (which you can find on your bill or other letters) and choose how much you want to top up with.
If you like, you can still top up your smart meter at a Payzone or Post Office. There are two ways you can do this:
- You can ask to be sent a letter with a bar code on it. Take this to the shop and they can scan it to top up your meter.
- You can use your barcode through the app. This means you won’t have to wait for the letter to arrive in the post or worry about losing/damaging the barcode.
I’ve lost my key/card, what should I do?
Electricity keys and gas cards are easy to lose, but getting a new one from Scottish Power is simple. There are loads of different ways you can replace your key or card so there’s no need to panic.
To pick up a key or card from your closest PayPoint, you can call 0800 027 0072 or through your online account where you will be given a reference number for your account. When you have this number, you can take it to any shop with PayPoint services and they can issue you a new key or card.
If you’re replacing your gas card, you can buy credit at the same time as collecting your new card, however, if you’re replacing an electricity key, you’ll have to go home to put the key in your meter before you top up.
What can I do if I can’t afford to top up?
If it’s payday soon, but you can’t wait that long to top up, both of your meters have £5 emergency credit built-in. It’s there to make sure that your energy supply won’t be shut off in an emergency or if you can’t buy credit to top it back up.
To access your emergency electricity credit, press and hold the return button on your meter when it says ‘EMGCY Credit’. To access your emergency gas credit, press and hold OK when your meter displays the message ‘Supply Armed’. You will have to disconnect your appliances from the supply before your credit is activated. Your meter will remind you if you haven’t.
You will also be protected from the non-disconnection period, which applies for both electricity and gas meters, meaning you can’t be disconnected from your supply on a Sunday, a bank holiday, or between 6 pm and 9 am on any other day.
When you’re able to top up again, you’ll have to pay back your emergency credit and any energy you’ve used during your non-disconnection period.
How do I upgrade to a smart meter from Scottish Power?
Energy providers such as Scottish Power have been working with the Government to roll out more smart meters across the country. It’s one of the many plans to improve energy efficiency in the UK and protect the environment. You’ll be offered one if you’ve just switched or you don’t have one, or you can contact Scottish Power to book a free installation.
Before the installation, make sure that your meters are easy to get to. If you think your smart meter engineer might have trouble accessing your home or meter, let them know when you book.
The installation will take around 1-2 hours and your energy supply will have to be turned off for a short period of time while they make the switch. They’ll let you know before they turn it off so you’re not left in the dark unexpectedly.
Automatic meter readings!
Did you know that with a smart meter you’ll never have to submit a meter reading again! 100% accurate bills, all the time. Give us a call to find out more about automatic meter readings.
Why does my Scottish Power smart meter keep beeping?
Smart meters are great for letting us know more about our energy usage and spending, but they also alert us to other problems. Unfortunately, they can’t tell us what they are, but there are a few common reasons why your Scottish Power smart meter might be beeping at you.
The first thing to look at is the battery on your in-home display. The beeping noise might be letting you know that it’s running low and needs charging. Luckily, this is a super easy fix as all you have to do is plug it into the wall for a few hours.
Another thing to keep an eye on is how much credit you have left on your smart prepayment meter. This could be an alert that you’re running low or your emergency credit is about to kick in. All you have to do is top up your smart meter and it should sort itself out. With a smart meter, you can do this from the comfort of your own home through your online account or the My Power app.
Are you considering switching to Scottish Power?
If you’re considering making the switch to Scottish Power, there are a few things you might want to find out first. We’ve done most of the research for you, so you can find out everything you need to know in just a few minutes.
Scottish Power energy reviews
No matter what you’re buying, reviews will always sway your judgement of a product or company and it’s especially important that you consider reviews when switching energy providers.
Scottish Power seems to have a mixed bag of reviews from their customers across the board.
|Trustpilot||3.5 out of 5 | 27,143 reviews|
|Which?||55% overall score|
|Reviews.io||1.1 out of 5 | 658 reviews|
A large number of the negative Scottish Power reviews are concerning customer service being unhelpful when it comes to billing issues and complaints. Some people are saying that it’s taken them multiple attempts to get anything done and some problems are taking months to be resolved.
Despite a high number of billing issues, Scottish Power’s positive reviews suggest that it is saving people money when they switch from some of the other popular providers. There is little hassle in the switching process and customers are well-informed on their new tariffs.
To read our full Scottish Power reviews, you can click below to find out the highs and lows of customer experiences.
Scottish Power tariffs
There are a huge number of different Scottish Power tariffs for you to choose from when you make the switch. Most of their tariffs are either 100% renewable or 100% green energy and some even support Cancer Research UK with up to £5 per fuel per year being donated by Scottish Power for each customer on those tariffs.
Some tariffs are exclusive to existing customers, some are exclusive to selected sales channels, and some are exclusive for new customers so everyone can find something that suits them.
We’ve rounded up some of the main tariff types available for new customers and stacked them up against each other.
|Fixed Price Energy||
|Fixed Price Energy + Boiler Cover||
Scottish Power only offers one prepayment tariff which is very similar to their standard variable tariff, but slightly more expensive. The average customer on the Scottish Power prepayment meter tariff pays around £593 per year for their electricity and £476 for their gas, totalling £1069.
To make sure you’re on the best tariff for you, call Utility Switchboard on 020 3992 7717.
All electricity providers in the UK have to disclose their Fuel Mix Disclosure, which is where their electricity is sourced. While Scottish Power is one of the companies with 100% renewable energy, some of their tariffs aren’t, so their overall fuel mix looks like this:
Warm Home Discount
Scottish Power is one of the many energy suppliers that work with the Government-led scheme, Warm Home Discount. It’s a support programme aimed at helping vulnerable people and households who may struggle to pay their higher winter energy bills. With the Warm Home Discount, you can receive £140 from your provider to cover your energy bills from September to March, however, not everyone is eligible.
There are two groups of people who are eligible for the discount:
- The core group – If you or your partner receive the Guarantee element of Pension Credit. If you’re in the core group, you’ll automatically qualify and will receive a letter from the DWP letting you know you’re being enrolled.
- The broader group – If you’re on a low income or receive certain income-related benefits. Different providers have different eligibility for this group. If you’re eligible for the broader group, you’ll have to apply for the discount through Scottish Power every year.