EDF, or Electricité de France as they’re known over the channel, is the fourth largest energy supplier in the country. It supplies roughly 6 million customers and is a member of the so-called ‘Big Six’. EDF Energy is a big investor in nuclear energy due to its French roots, but is also now challenging for the title of the world’s largest generator of electricity, which would be quite the accolade in today’s climate! Let’s find out if EDF is the right fit for you.
Read through the below page to learn more about EDF Energy and the frequently asked questions that you may find useful if you’re a new or existing customer. As always, we’ve got you covered!
EDF Energy at a glance
- Name EDF Energy
- Customers 5.7 million
- % Renewable 20.5% renewable
- CEO Simone Rossi
- Founded 2002
- Headquarters London, England
- Existing EDF Energy customers
- If you’re considering switching to EDF
Are you an existing EDF customer?
Both new and existing EDF customers are likely to have an array of different questions. Hopefully, we’ve got some answers to all the questions you might have, so keep reading and see if we can help.
EDF account login
Existing EDF customers can see a number of different things by logging into their account with their email address and chosen password. To register for an account, you’ll need your postcode and account number, which you can find at the top right-hand side of your bill. Your account number will start with ‘67’ and will be on your welcome pack and all of your bills.
You can do all kinds of different things on your EDF account, including:
- View your balance, bills, and statements
- Submit meter readings
- Pay your bills
- See your energy usage
- Set up a direct debit
- Manage your tariffs
- Update your details
- Go paperless
- Request a new smart meter, electricity key, or gas card
Why can’t I access my EDF login?
There are three common reasons that you might not be able to get into your account. Number one is that you’re trying the wrong password. If you struggle to remember passwords or have multiple different ones, find a way to keep track of where each one logs you into.
Number two is that you’re trying the wrong email address. Make sure you’re using the right one and there are no spelling errors or .com’s instead of .co.uk’s.
And number three is that you don’t have a registered account yet. If you’ve put in your details to register, check your emails for a link to verify your account. If you don’t click this link within 24 hours, your account hasn’t been registered and you’ll have to try again.
If you’re signing into your account for the first time or on a new device, EDF will email you a login code to make sure it’s you. These login codes can also be used instead of a password if you have trouble remembering them or want an extra layer of security as they only work once.
Help topping up your EDF meter
If you have a prepayment or pay as you go meter, you’ll have to make sure you top up your meter regularly. With EDF tariffs, you can top up at stores which offer PayPoint or Payzone or at the Post Office. Some providers only work with PayPoint and some only work with Payzone but luckily for you, with EDF, you can top up at either.
EDF smart meter top up
If you have a smart prepayment meter, you won’t have to worry about going to the shops to top up or even keeping track of an electricity key or gas card – you can top up from the comfort of your own home.
The quickest way to top up your smart meter is through the EDF app. You can make one-off EDF online top-ups or set up auto top-up so your meter stays topped up, as long as you have enough in the bank.
Alternatively, you can call the smart meter top up line on 0333 200 5108 or go to a PayPoint store that accepts smart top-ups (not all do).
How do I get a new top-up key or card?
It’s easy to lose or even break your electricity key or gas card, especially if you’ve had it a while. If you lose or damage your key or card, fill out the form online. However, this can take up to 3 days, so if you need one sooner, you can call EDF on 0333 200 5110 or use their live chat service and they’ll try to get you one sooner. Your first replacement is free of charge, however, if this isn’t the first time you’ve asked for a new one, they will charge you £7 for any more.
I’m struggling to pay my bills, what can I do?
If your electricity credit drops below 50p, you’ll be able to get £6 worth of emergency credit to use if you need to. If your meter makes a beeping sound with a flashing ‘e’ on the screen, take your key out and put it back in to apply the credit.
If your gas credit runs out, you can also get £6 worth of emergency credit. Simply take your card out and put it back in to access the credit.
This emergency credit will be taken from your next top-up, so make sure you top up a little extra next time.
If you’re still struggling, you can contact EDF to ask for support. They might be able to offer you financial support and advice on how to manage your energy costs better.
Or, if you’d prefer, you can call them at 0333 009 6992.
I’d like to switch to an EDF smart meter
Smart meters are one of the newest initiatives designed to help people reduce their energy usage and costs. An EDF smart meter will send meter readings to your provider automatically, which is great if you forget to do it yourself. They also allow you to see your energy usage in real-time through an in-home display. The idea is that seeing how much you’re using will make you more likely to change your usage habits and lower carbon emissions. The latest Government estimates show that by 2034, households with a smart meter will have an average net benefit of £36 per year due to lower energy consumption and cost.
Automatic meter readings!
Did you know that with a smart meter you’ll never have to submit a meter reading again! 100% accurate bills, all the time. Give us a call to find out more about automatic meter readings.
How to have your smart meter installed
It’s super simple to get an EDF smart meter installed in your home! You can book your appointment through your online account or by calling 0333 200 5104. On the day of your installation appointment, the EDF engineer will replace your old meters with new smart meters. They will have to turn your electricity off for about 1-2 hours to complete the installation.
EDF will install your smart meter for free, however, having it removed might incur added costs.
Why does my EDF smart meter keep beeping?
Smart meters are impressive pieces of tech that are improving the way we consume energy. But every piece of tech comes with its difficulties, mostly ‘why is this thing beeping?’.
If your EDF smart meter is beeping, it might simply be because your in-home display has a low battery. This should be easy enough to fix by simply plugging it into the mains and charging it up. You can avoid having this problem in the future by keeping your IHD plugged in all the time – it doesn’t use much energy.
You can set budgets with your smart meter to help you cut down on your energy usage and spending. When you reach or go over your budget, some smart meters might beep to let you know and warn you that you’ve used a lot of energy. This could be the case even if you haven’t set a budget as most smart meters come with preset ones. You can easily increase or decrease them through your in-home display.
What to do if your EDF smart meter is not working
If your EDF smart meter isn’t sending readings or your in-home display is blank, having your EDF smart meter not working can be a pain.
The first thing to do if your smart meter stops working is to contact EDF Energy. They can normally fix the problem remotely without having to send anyone out or they can give you tips on what you can do to get it working again.
To have your smart meter fixed as soon as possible, you can call 0333 008 7000 or use the EDF live chat option on their website and app.
Are you considering switching to EDF?
If you’re considering switching to EDF and don’t know where to start, we’re here to help. We’ve got reviews, tariffs, and how they can help you all in one place for you to compare.
When you’re deciding on anything, you likely look at reviews to see what other people think about the product or company. EDF seems to have high reviews across the board, especially where reviewers are often people with something bad to say.
Have a look at their online ratings:
|Trustpilot||4.2 out of 5 | 18,151 reviews|
|Which?||61% overall score|
|Reviews.io||1.7 out of 5 | 51 reviews|
They respond to their reviews promptly, either thanking customers for positive reviews or leaving phone numbers for negative reviewers to have their problems resolved.
See our full list of EDF reviews by clicking below and find out more about their highs and lows.
Just like any energy provider, EDF has several different tariffs to choose from. Whether you have a standard meter, a prepayment meter or a smart meter, there’s something to suit everyone.
|Fix Total Service||
|Prepay Total Service||
For help switching to one of these tariffs, call Utility Switchboard on 020 3992 7717
All electricity providers in the UK have to present their Fuel Mix Disclosure, which is the makeup of their electric supply. EDF’s energy is sourced from UK power stations, the wholesale energy market, and independent power generators.
Despite the low percentage of renewable energy, EDF is the largest generator of renewable electricity in the world! Most of the EDF tariffs are 100% carbon offset, helping Britain achieve Net Zero. Customers can choose to be supplied with zero-carbon electricity at no extra cost.
They own a number of wind farms, both offshore and onshore. Their two nuclear power plants are built to provide low-carbon electricity, offsetting 9 million tonnes of CO2 emissions a year (540 million tonnes over their lifespan). They also finance and operate multiple solar farms across the UK to make solar generation accessible and affordable. Developing solar sites means that biodiversity can strengthen, enhancing habitats for birds, wildflowers, bees, butterflies and protected species of wildlife.
Warm Home Discount
The Warm Home Discount is a one-off payment of up to £140 for customers in England, Scotland and Wales, taken off their electricity bills to combat fuel poverty in the winter months. EDF is one of the many providers who offer the Warm Home Discount every year.
However, not all customers are eligible for the Warm Home Discount. To claim the discount, you must meet certain Government-controlled eligibility criteria. This is categorised into two groups:
- The core group receive the Guarantee Credit element of Pension Credit. Core group customers will qualify automatically and will be sent a letter from EDF telling you more.
- The broader group is on low income or receive certain benefits, such as Jobseekers’ Allowance, Universal Credit, Income Support, or DLA/PIP.